344: Defensiveness Epidemic

In this episode of As the Drum Turns, Jeff & Lora talk about having what we need to win, ending turnover, and the mystery of cotton candy grapes. 

In this episode of As the Drum Turns, Jeff & Lora recap the New York City Marathon and discuss how being effective is better than simply being efficient.

In this episode of As the Drum Turns, Jeff & Lora discuss how leaders balance direction, autonomy, and common sense instead of blindly following orders.

In this episode of As The Drum Turns, we hear from Mike & Ryan Hollingshead about service on the aggregate side of our business and how everyone is involved in the customer experience.

In this episode of As the Drum Turns, Jeff & Lora discuss Nick Saban's docuseries and how we create the standard for our own greatness by doing better than we did yesterday. 

In this episode of As the Drum Turns, Jeff & Tim discuss Lee Cochrill's french fry decision-making process and how getting everyone involved in a decision is a force multiplier for change. 

In this episode of As the Drum Turns, Jeff & Lora discuss how reacting defensively during criticism limits improvement and how receiving feedback with candor helps us grow.

In this episode of As the Drum Turns, Jeff & Lora discuss three ways to handle negative company culture and how treating it like cancer can keep our company healthy.

In this episode of As the Drum Turns, Jeff & Lora discuss what defines our culture and how tolerating negative behavior weakens our team.

In this episode of As the Drum Turns, Jeff & Lora are joined by Ryan Hollingshead to discuss how learning from failure continues to shape our business.