How Can SMBs Scale Without Growing Headcount?

Which hiring reports can help you build a comprehensive, data-driven work strategy in 2026? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute breaks down the key labor market data sources that leaders and professionals alike should be paying attention to — and why relying on only one report isn't enough. The episode explores what traditional reports like the BLS Jobs Report, the JOLTS, and the ADP National Employment Report can tell you — and what they miss. Also learn about a crucial but often overlooked piece of the labor market puzzle: freelancers, who represent 28% of skilled knowledge workers. Whether you're designing your team structure or future-proofing your skill set, this episode offers a practical cheat sheet for making data-informed decisions in 2026.

How do organizations and workers stay agile in a low hire, low fire job market? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores what it means to lead and grow in an economy in which hiring is slow, layoffs are limited, and movement across the labor market is stalled. While the job market feels frozen, the demands on both businesses and workers continue to accelerate. This episode breaks down the latest labor market data and offers key strategies to stay agile in the midst of uncertainty — from investing in skills and adopting emerging technologies to rethinking engagement and building long-term relationships with freelancers. Whether you're navigating this economy as a decision-maker, an employee, or a freelancer, this episode offers practical guidance to help you build momentum — even when the market is standing still.

Why are experienced women leaving the workforce in record numbers — and what can leaders do to change course? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute digs into the data behind an uptick in women exiting the workplace. Turnover among women isn't about balancing caregiving or other personal priorities, but is rather about outdated systems, stalled promotions, and inflexible work models that push workers out rather than helping them advance. Explore how slow advancement, pay inequity, and return-to-office mandates disproportionately impact women — and why this isn't simply a retention issue, but a serious business risk. Also learn key shifts leaders can make right now to build workplaces where women stay and thrive.

Why do fewer than half of U.S. workers hold what research defines as a quality job? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores data from Gallup's American Job Quality Study 2025, revealing the five components that define job quality — and how most roles fall short. Learn how leadership decisions around pay, scheduling, advancement, and employee voice shape the experience of work. Also discover how skilled freelancers are creating higher quality jobs for themselves through greater autonomy, flexibility, and skill development. Whether you're an executive, manager, or team lead, this episode features actionable ideas to help workers on your team thrive — and increase productivity and innovation at your organization as a result.

How are manager roles changing amid increased AI adoption? With AI tools taking over more operational tasks, some leaders are questioning whether managers are still relevant. But new research from the University of Chicago's Becker Friedman Institute and Glassdoor tells a different story. In this episode of Work Week, Dr. Gabby Burlacu, Senior Manager at The Upwork Research Institute, discusses the long-term value great managers bring. Effective managers support improved talent matching, internal mobility, salary outcomes, and employee engagement. You'll learn why managers are more than coordinators — they're architects of worker potential. Whether you're a leader rethinking team structure or an individual contributor seeking growth, gain actionable insights to maximize your potential.

Workers today are more digitally connected than ever — and yet many feel like they have less time to do meaningful work. In this episode of Work Week, Dr. Gabby Burlacu explores how organizations can use AI to escape meeting overload and reclaim focus time. Drawing on data from Microsoft's latest Work Trend Index, we unpack how real-time interruptions, ad hoc meetings, and fragmented communication are consuming the most critical hours of the work day. But there's a new way forward — one in which AI has the potential to become a valuable focus tool. Learn practical strategies to use AI to filter messages, automate routine tasks, and coordinate team time more intelligently — without replacing the personal connections that matter most.

Can AI finally deliver on the long-anticipated promise of a shorter work week — or is it quietly pushing organizations toward longer hours and higher expectations? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute breaks down what the latest data reveals about AI's impact on productivity, burnout, and how work is structured. Hear why some leaders believe a four-day work week is within reach, why many workers feel more pressure than ever, and how freelancers are showing what's possible when AI is used intentionally. Also learn about how AI can sometimes contribute to longer working hours, the risks of always-on technology, and what leaders can do right now to support more sustainable work models.

Can a business grow without adding more full-time employees? In this episode of Work Week, Dr. Gabby Burlacu of The Upwork Research Institute explores why headcount is no longer the most reliable signal of success. Instead, small and medium-sized businesses are scaling through AI, experienced freelancers with AI skills, and flexible operating models. Drawing from the latest Upwork research, industry data, and a real-world small business success story, this episode offers data-backed insights and practical takeaways for leaders rethinking what growth can look like.

The promise of AI is speed and efficiency — but what happens when outputs create more problems than they solve? In this episode of Work Week, Dr. Gabby Burlacu, Senior Manager at The Upwork Research Institute, unpacks the concept of "AI slop" — low-effort, AI-generated content that looks fine on the surface but erodes trust, credibility, and productivity.  Drawing on research from the Stanford Social Media Lab, BetterUp Labs, MIT, Apiiro, and The Upwork Research Institute, we explore the hidden costs of injudicious AI use, why many organizations are failing to see ROI from their investments, and how leaders can avoid the productivity paradox. You'll also learn practical steps to prevent AI slop in your organization — from setting clearer review standards to investing in AI literacy — and see why freelancers are playing an increasingly vital role in keeping AI-enabled work both accurate and trustworthy.

How are early-career workers with AI skills setting themselves apart in today's competitive job market? In this episode of Work Week, Dr. Gabby Burlacu explores how AI natives are commanding premium pay, landing promotions faster, and reshaping what employers value. Based on data from Upwork's Future Workforce Index and external industry research, the episode highlights why companies are struggling to hire AI talent, how freelancers are pulling ahead of full-time employees in AI fluency, and what business leaders and workers alike can do to thrive in this new landscape. Whether you're building teams or building your career, this episode shows how to make AI your competitive advantage.