CX and scale

What might happen if you looked outside of your niche or echo chamber for new approaches to the same old problems?Let's find out ;) Check out Justin Blackman here. Check out Comms Camp here.

When you nail your positioning, things in your business can *really* take off!But supporting more customers often comes with some serious logistical challenges.This episode looks at how to maintain (or optimise!) CX when your customer base is growing.

What do skywriters and pyrotechnicians have in common?And more importantly, how can it help YOU cut the curve to expertise. Liked the podcast? Join my list for more insights and ideas, just like this, delivered straight to your inbox.

Got a reminder sequence that needs creating (or optimising)? Maybe you're still relying on the standard confirmation + 10 minute out emails inside of Acuity, or hoping that posting a reminder inside your Slack group will be enough to get everyone on the group coaching call, or maybe you're launching a new webinar and want to give it the best chance of success from the get-go. Whatever the case, grab something to write on, and let's plot that sequence in the next 14 minutes.

Have you ever been on a zoom call with someone who won't stop talking?It is a TRICKY scenario to manage, so here's a step-by-step how-to to get the conversation back on track. Psst...This week's episode is a peek inside Comms Camp - Aka my soon-to-be-released program that’s all about helping you ace your communication skills, whether you’re on a sales call, writing an onboarding sequence, hiring a new team member, sharing a keynote on stage, interviewing a customer, facilitating a group space, or in the middle of one of the other 237 scenarios in your business where you need to connect — effectively — with another human being.Find the rest of the lesson here: www.kirstyfanton.com/freebie

A real-life example of getting it done > getting it perfect.

Does getting up at 5am *really* make you more successful? Or hopping in an ice bath every morning actually help you perform at your best? This short, spicy little ep is a quick class in interpreting data, and being able to understand the (very important!) difference between causation and correlation.

We humans have a tendency to spend a long time in practice mode, learning a skill where it's 'safe'... even though the quickest and most effective way to get good at doing the thing - delivering the project, making the sale, optimising the funnel etc. - is to just get stuck in. Tune in to this week's ep to hear a real-world example of what this looks like in practice.

Ghosted your audience? Yeah. Me too. Here's how to come back from an unplanned hiatus, without the awkwardness, plus some chat about leverage - in my business and yours.

In today's episode, I share a quick tip (the kind you can enact in about 2 mins flat) to increase conversion rates.