279. The Leadership Assessment Tool we're ALL using wrong, with Chartered Occupational Psychologist, Juliette Alban-Metcalfe

Welcome back to Truth, Lies & Work, the award-winning workplace podcast where behavioural science meets workplace culture. This week, we’re diving into the "Corporate Bullshit Receptivity Scale," exploring why a university degree might be holding your hiring back, and debunking the toxic productivity of the 3:50 AM wake-up call. 🔥 Stories Covered 1. The Science of "Corporate Bullshit" Leanne introduces the Corporate Bullshit Receptivity Scale, a real psychological study from Cornell University. The Definition: "Corporate Bullshit" is defined as semantically empty jargon used in a functionally misleading way. The Finding: Research shows that people who find vague, jargon-heavy statements profound often score lower on analytical thinking and decision-making. The Impact: In the workplace, rewarding this language leads to worse decisions and a culture of performance over substance. 2. The Rise of "New-Collar" Jobs Al explores a term coined by the former CEO of IBM: New-Collar jobs. Skills over Degrees: These are highly skilled, well-paid roles in AI, cybersecurity, and tech that don't require a traditional university degree. The Stats: It's predicted that 60% of new jobs created between 2020 and 2030 will be "new-collar." The Barrier: Despite the talent shortage, 60% of employers still reject candidates with the right skills simply because they lack a degree. 3. Would You Walk Out of a Messy Interview? A viral Reddit story sparks a debate on candidate experience. The Red Flag: A senior professional ended their application process after a recruiter failed to show up for the first interview and was late for the second. The Lesson: Your hiring process is a direct signal of your company culture. If communication is messy before day one, candidates assume it’s messy on the inside. 🧠 Truth or Lie: Are Morning People More Successful? Is the 5:00 AM (or 3:50 AM!) alarm truly the secret to success, or are we just glorifying sleep deprivation? The Truth: Studies show "Larks" often earn 4-5% more than "Owls" and perform better in school. The Lie: This isn't because morning people are more disciplined. It’s because the world (schools and 9-5 offices) is built for their biology. The Cost: Forcing an "Owl" into a "Lark" schedule leads to Social Jetlag, higher cortisol levels, and increased risk of depression. 💬 Workplace Surgery This week, we tackle three listener dilemmas: The "Silent" Meeting: How do you handle it when the same two people dominate every conversation? Leanne shares tips on balancing participation without it feeling forced. Check out our deep dive on meetings here: What if meetings were the best part of your day? The Overwhelmed Founder: Transitioning from "doing the work" to "leading others." The Toxic High-Performer: What to do when your top talent is quietly damaging team morale. 📬 Connect with Al & Leanne – LinkedIn: https://www.linkedin.com/company/truthlieswork – Al Elliott: https://www.linkedin.com/in/thisisalelliott – Leanne Elliott: https://www.linkedin.com/in/meetleanne – Email: [email protected] – Book a call: https://savvycal.com/meetleanne/chat Mental health support UK & ROI — Samaritans Call 116 123 or visit https://www.samaritans.org UK — Mind Call 0300 123 3393 or visit https://www.mind.org.uk US — Suicide & Crisis Lifeline Call or text 988 or visit https://988lifeline.org Australia — Lifeline Call 13 11 14 or visit https://www.lifeline.org.au Global helplines https://findahelpline.com

Welcome back to Truth, Lies & Work, the award-winning workplace podcast where behavioural science meets workplace culture, brought to you by the HubSpot Podcast Network. This week, we are joined by Bill Yost, a People Analytics powerhouse who has operated at the very highest levels of data-driven culture. Bill spent four years running Googlegeist, Google’s legendary annual survey that consistently achieved a staggering 90% response rate. Now leading analytics at Netflix, Bill joins Al and Leanne to explain why your employee engagement survey is likely failing—and how to fix it. In this episode, Bill pulls back the curtain on the "snake eating itself"—the cycle of performative surveying that destroys employee trust—and shares the exact framework used by tech giants to turn data into genuine organizational change. 🔥 What we cover in this episode: The "Goodwill Account": Why asking for feedback without the intention to act is a withdrawal from a bank account you can’t afford to drain. Confidential vs. Anonymous: The "taboo" of anonymity and why confidential surveys are the gold standard for identifying specific team issues without compromising trust. Closing the Loop: How Google built an entire new department based on survey feedback, and why you must "close the loop" loudly to maintain engagement. The Art of the Dashboard: Distinguishing between data "curation" for executives and "exploration" for analysts to avoid the misery of a bad dashboard. The Return-to-Office Bias: How leaders use their own "personal lens" to interpret messy data to fit their existing biases. 📚 About Bill Yost Connect with Bill for the best spreadsheet humor and blunt data truths: – Website: www.billyost.net – Website: www.billyost.com – LinkedIn: https://www.linkedin.com/in/billyost/ (Look for the pirate flag 🏴‍☠️) Special Offer: If you are in the US and want to try some incredible cookies, visit https://cookiesworthsharon.com/ and use the code TLW for 15% off (valid for two months from the release of this episode). 📬 Connect with Al & Leanne – LinkedIn: https://www.linkedin.com/company/truthlieswork – Al Elliott: https://www.linkedin.com/in/thisisalelliott – Leanne Elliott: https://www.linkedin.com/in/meetleanne – Email: [email protected] – Book a call: https://savvycal.com/meetleanne/chat 🧠 Mental health support UK & ROI — Samaritans: Call 116 123 or visit https://www.samaritans.org UK — Mind: Call 0300 123 3393 or visit https://www.mind.org.uk US — Suicide & Crisis Lifeline: Call or text 988 or visit https://988lifeline.org Australia — Lifeline: Call 13 11 14 or visit https://www.lifeline.org.au Global helplines: https://findahelpline.com Truth, Lies & Work is part of the HubSpot Podcast Network, the audio destination for business professionals.

Truth, Lies & Work is part of the HubSpot Podcast Network, the audio destination for business professionals. In this episode: We explore why "Brand Well-being" is the new secret to a 47% ROI, why a Silicon Valley startup is banning "tech bros" in favour of over-50s, and why the coworking dream is being replaced by the "proworking" revolution. Plus, we debunk the multitasking myth and solve your workplace dilemmas. 🔥 This Week in Work: The News Round-Up Brand Well-being: The Competitive Advantage Is your brand just a logo, or a healthy ecosystem? Leanne introduces "Brand Well-being"—the idea that success depends on the health of employees, internal culture, and customers. With research showing a 47% ROI on well-being programmes and the Work Wellbeing 100 outperforming the market, we ask: why is this still treated as an optional extra? Fast Company Article: https://www.fastcompany.com/91474208/what-is-brand-well-being-and-can-it-give-you-a-competitive-advantage-leadership-brands-well-being The Silicon Valley "Anti-Tech-Bro" Shift Startup Snowcap Compute is flipping the script by hiring a team with an average age of over 50. In a hardware industry where one mistake costs nine months of progress, CEO Mike Lafferty argues that "veteran" skepticism beats "youthful" trust in models. We discuss why deep experience is becoming a primary competitive advantage. Inc Article: https://www.inc.com/kevin-haynes/tech-bros-need-not-apply-a-silicon-valley-hiring-twist/91313738 The Death of Coworking & The Rise of "Proworking" Is the "Bromad" era over? Al explores why serious professionals are quietly leaving open-plan coworking spaces. As home becomes the default for many, the office must offer something better: quiet, privacy, and "proworking" spaces that offer a door that actually shuts. Forbes Article: https://www.forbes.com/councils/forbesbusinesscouncil/2025/12/15/the-private-office-revival-why-professionals-are-quietly-leaving-coworking-behind/ 🧠 Truth or Lie: Can Some People Genuinely Multitask? We put the "supertasker" under the microscope. While 2.5% of the population might handle heavy cognitive loads more efficiently, for the other 97.5% of us, multitasking is just expensive "task switching." We also look at how AI isn't making us better at juggling—it’s just taking some of the balls out of the air for us. 🏥 The Workplace Surgery The "Zero Ambition" Contributor: Is it a problem if a top performer just wants to do their job and go home? Leading Hard Conversations: Advice for HR pros and managers on staying neutral when things get emotional. Podcast ROI: Is starting a business podcast in 2026 a smart growth strategy or a vanity project? 📬 Connect with Al & Leanne – LinkedIn: https://www.linkedin.com/company/truthlieswork – Al Elliott: https://www.linkedin.com/in/thisisalelliott – Leanne Elliott: https://www.linkedin.com/in/meetleanne – Email: [email protected] – Book a call: https://savvycal.com/meetleanne/chat Mental health support UK & ROI — Samaritans Call 116 123 or visit https://www.samaritans.org UK — Mind Call 0300 123 3393 or visit https://www.mind.org.uk US — Suicide & Crisis Lifeline Call or text 988 or visit https://988lifeline.org Australia — Lifeline Call 13 11 14 or visit https://www.lifeline.org.au Global helplines: https://findahelpline.com

Welcome back to Truth, Lies & Work, the award-winning workplace podcast where behavioural science meets workplace culture, brought to you by the HubSpot Podcast Network. This week, we are joined by the "adult in the room" from the early days of Facebook, Tom LeNoble. Tom has led in boardrooms and fought for his life in hospital rooms, surviving multiple life-threatening illnesses. From shaping growth at Facebook (META), Walmart.com, Palm (HP), and MCI (Verizon) to now serving as CEO of the Academy for Coaching Excellence and a leadership coach with Santa Clara University’s Miller Center for Global Impact, Tom helps others navigate adversity with courage and clarity. In his best-selling book, My Life in Business Suits, Hospital Gowns, and High Heels, Tom shares unflinching lessons on risk, resilience, and reinvention. 🔥 What we cover in this episode: The Early Days of Facebook: What it was like interviewing with a 19-year-old Mark Zuckerberg in a tiny office above a Chinese restaurant. The Secret Struggle: How Tom managed a high-octane Silicon Valley career while being given six months to live—three separate times. Leading Through Crisis: The philosophy of laying off 100 people (and eventually himself) with dignity and a "head held high" approach. The Philanthropic Mindset: Why philanthropy isn't about the size of the check, but the intention behind a simple "hello." The Story of Rita Dayworth: Reclaiming all parts of your identity, from executive suits to high heels. 📚 About Tom LeNoble Tom’s book is available on Amazon, and you can learn more by visiting www.tomlenoble.com. Follow @lenoble.tom on Instagram, Facebook, and LinkedIn. You can also reach out to Tom directly at [email protected]. 📬 Connect with Al & Leanne LinkedIn: https://www.linkedin.com/company/truthlieswork Al Elliott: https://www.linkedin.com/in/thisisalelliott Leanne Elliott: https://www.linkedin.com/in/meetleanne Email: [email protected] Book a call: https://savvycal.com/meetleanne/chat 🧠 Mental health support+1 UK & ROI — Samaritans: Call 116 123 or visit https://www.samaritans.org UK — Mind: Call 0300 123 3393 or visit https://www.mind.org.uk US — Suicide & Crisis Lifeline: Call or text 988 or visit https://988lifeline.org Australia — Lifeline: Call 13 11 14 or visit https://www.lifeline.org.au Global helplines: https://findahelpline.com Truth, Lies & Work is part of the HubSpot Podcast Network, the audio destination for business professionals.

Welcome back to Truth, Lies & Work, the award-winning workplace podcast where behavioural science meets workplace culture, brought to you by the HubSpot Podcast Network. This week, we explore why "friction" might be the secret to better judgment, the brutal reality of AI-driven layoffs at Block, and why your boss's 10:47 PM emails are exhausting your entire team. Plus, we dig into the science of whether leadership is written in your DNA. 🔥 Stories Covered 1. The Rise of "Friction-maxxing" Leanne introduces a new term: friction-maxxing. Inspired by reporting in the Financial Times, this movement sees workers deliberately choosing slower, more effortful ways of working—like handwriting notes or reading full documents instead of AI summaries—to combat "cognitive atrophy" and build nuanced judgment. Source: https://www.ft.com/content/fd5e65df-83c7-42f3-9658-377c99df42d1 2. Jack Dorsey’s AI Gamble Al discusses the recent layoffs at Block (formerly Square/Twitter), where CEO Jack Dorsey cut 4,000 jobs—40% of the workforce—and explicitly blamed AI productivity gains. We debate whether this "rip the plaster off" honesty is refreshing or a dangerous precedent for the future of work. Source: https://www.theguardian.com/technology/2026/feb/27/block-ai-layoffs-jack-dorsey 3. The Climate of Constant Connectivity New research in the Journal of Occupational and Organizational Psychology reveals that when leaders use smartphones for work after hours, they create a shared "climate of constant connectivity". This doesn't just annoy individuals; it leads to collective emotional exhaustion across the entire team. Source: https://bpspsychub.onlinelibrary.wiley.com/doi/epdf/10.1111/joop.70067 🧠 Truth or Lie: Are Leaders Born or Made? We tackle the "Great Man" theory of leadership. While studies of identical twins show that between 37% and 59% of leadership style variation can be linked to genetics, that still leaves more than half the equation down to environment, experience, and development. The Verdict: It’s a Lie—leadership is not a genetic script; it is a practicable skill shaped by opportunity and self-awareness. 💬 Workplace Surgery This week, we answer three tough listener questions: The Nepotism Trap: How do you push back when a senior leader pressures you to hire their less-qualified relative? The Vanishing Spark: What do you do when "star" employees suddenly settle for "just fine" without being dramatic about "quiet quitting"? The Transparency Gap: Your manager is telling the CEO a project is "on track" when you know it's failing. Do you speak up or stay complicit? 📬 Connect with Al & Leanne – LinkedIn: https://www.linkedin.com/company/truthlieswork – Al Elliott: https://www.linkedin.com/in/thisisalelliott – Leanne Elliott: https://www.linkedin.com/in/meetleanne – Email: [email protected] – Book a call: https://savvycal.com/meetleanne/chat Mental health support UK & ROI — Samaritans Call 116 123 or visit https://www.samaritans.org UK — Mind Call 0300 123 3393 or visit https://www.mind.org.uk US — Suicide & Crisis Lifeline Call or text 988 or visit https://988lifeline.org Australia — Lifeline Call 13 11 14 or visit https://www.lifeline.org.au Global helplines https://findahelpline.com Truth, Lies & Work is part of the HubSpot Podcast Network, the audio destination for business professionals. Find out more at: https://www.hubspot.com/podcast-network

Welcome back to Truth, Lies & Work, the award-winning workplace podcast where behavioural science meets organisational culture. In the corporate world, we are obsessed with personality. We use DISC, Myers-Briggs, and Enneagrams to "colour-code" our colleagues and predict who will be a great leader. But what if we’ve been looking at the wrong data? In this episode, we sit down with Juliette Alban-Metcalfe, a Chartered Occupational Psychologist and CEO of Real World Group. Juliette is at the forefront of leadership research, building on the groundbreaking work of her mother, Professor Beverly Alimo-Metcalfe. Juliette argues that personality only explains a tiny fraction of leadership success. Instead, the real "magic sauce" is behaviour—the specific, observable actions that leaders take to engage their teams and foster success. In this episode, we discuss: Personality vs. Behaviour: Why what you do matters infinitely more than who you are according to your personality test results. The "Accidental Manager" Trap: Why founders and technical experts often struggle to transition into leadership and how 360-degree feedback can bridge the gap. Predictive Validity: The science behind why leadership behaviours can predict up to 60% of a team's motivation and fulfilment. Psychological Safety: How to use assessments to build trust and development rather than fear and judgement. Actionable Advice for Leaders: Two simple things every leader can do today to immediately improve team engagement. If you’ve ever felt like you’re "not a natural leader" or if you're an HR professional frustrated with the lack of ROI from personality workshops, this episode is a masterclass in the science of what actually works. 🔗 Connect with Juliette – LinkedIn: Juliette Alban-Metcalfe – Website: Real World Group 📬 Connect with Al & Leanne – LinkedIn: Truth, Lies & Work – Al Elliott: LinkedIn – Leanne Elliott: LinkedIn – Email: [email protected] – Book a call: https://savvycal.com/meetleanne/chat 🧠 Mental Health Support UK & ROI — Samaritans: Call 116 123 or visit https://www.samaritans.org UK — Mind: Call 0300 123 3393 or visit https://www.mind.org.uk US — Suicide & Crisis Lifeline: Call or text 988 or visit https://988lifeline.org Australia — Lifeline: Call 13 11 14 or visit https://www.lifeline.org.au Global Helplines — https://findahelpline.com Truth, Lies & Work is part of the HubSpot Podcast Network, the audio destination for business professionals.

Welcome back to Truth, Lies & Work, the award-winning workplace podcast where behavioural science meets workplace culture. This week, we explore the "silent disengagement" trend, the surprising truth about Gen Z and the office, and the psychological reason why the end of a project feels harder than the beginning. Plus, we settle the ultimate workplace debate: do people leave managers or jobs? Stories Covered 1. The Rise of "Silent Disengagement" Is office culture dying, or is it just getting quieter? We look at silent disengagement, where employees do the work but mentally pull back, speaking less in meetings and avoiding new projects. Leanne argues this isn't a new remote work problem, but a long-standing issue of employees not feeling valued or challenged. Source: Silent Disengagement: The work trend explained 2. Gen Z: Leading the Charge Back to the Office? Forget the lazy stereotypes. New data suggests Gen Z is actually leading the return to the office for social connection and development. We share the story of a 24-year-old commuting four hours a day just to be in the room. It turns out, different life stages need different work models—and flexibility increases engagement for everyone. 3. Why the "Last Stretch" Feels the Hardest Ever noticed how the final 10% of a project feels more draining than the first 90%? A new study in the Journal of Personality and Social Psychology explains that fatigue heightens as we become more aware of the effort we've already invested. The fix? Zoom out and frame the task as part of a bigger goal. Read the paper: More done, more drained (Zeng et al., 2025) BPS Digest: How to get through the last push Truth or Lie: Do people really leave managers, not jobs? It is one of the most common beliefs in business: "People don't leave bad jobs, they leave bad managers." Leanne digs into the research from Gallup, McKinsey, and Facebook to find the truth. While poor leadership dramatically increases the odds of someone quitting, we reveal the other factors that actually drive the Great Resignation. Workplace Surgery This week, we tackle three tough questions from our listeners: Unlimited Holiday: Is it a brilliant trust-building exercise or a recipe for anxiety and "leavism"? Lifting Morale: How do you rebuild energy in a team that is flat after a draining year of changes and stress? The "30-Second" Interview: What do you do when you know a candidate isn't right within seconds of meeting them? Connect with Al & Leanne LinkedIn: https://www.linkedin.com/company/truthlieswork Al Elliott: https://www.linkedin.com/in/thisisalelliott Leanne Elliott: https://www.linkedin.com/in/meetleanne Email: [email protected] Book a call: https://savvycal.com/meetleanne/chat Mental health support UK & ROI — Samaritans: Call 116 123 or visit https://www.samaritans.org UK — Mind: Call 0300 123 3393 or visit https://www.mind.org.uk US — Suicide & Crisis Lifeline: Call or text 988 or visit https://988lifeline.org Australia — Lifeline: Call 13 11 14 or visit https://www.lifeline.org.au Global helplines: https://findahelpline.com Truth, Lies & Work is proud to be part of the HubSpot Podcast Network, the audio destination for business professionals.

Welcome back to Truth, Lies & Work, the podcast where behavioural science meets workplace culture. This week we’re diving into how AI is actually landing in the workplace — and what that means for managers, employees and the future of work. Our guest is Andrew Palmer, host of Boss Class from The Economist and author of the Bartleby management column. In Season 3 of Boss Class, Andrew goes hands-on with AI — not just talking about it, but living with it, testing it and asking the questions leaders need to answer as the technology transforms jobs and organisations. This episode isn’t about hype. It’s about what AI is actually good at today, what it’s still terrible at, and how leaders should think about deploying it in ways that help people — not replace them. 🔥 What you’ll learn 1) AI isn’t coming. It’s here. Season 3 of Boss Class opens with Andrew trying generative AI tools in real work routines — even asking Claude to draft his management column — and discovering both the power and the weirdness that comes with using them. 2) AI reshapes roles, not just tasks Rather than automating jobs wholesale, the most immediate workplace impact of AI is changing how work gets done — augmenting roles, compressing coordination and expanding what managers are responsible for. 3) Imperfect AI still delivers value Some AI tools don’t get things right. But when used as thinking partners — critiquing ideas, suggesting alternatives, or helping leaders make sense of complexity — they make teams more productive and innovative. 4) Leaders need AI literacy, not just tech teams AI affects strategy, priorities and people decisions — not just coding and automation. The organisations that thrive aren’t those that wait for perfect tech, but those that integrate AI intelligently into leadership and workflows. 5) Human judgement still matters Far from making humans obsolete, AI highlights uniquely human strengths: judgment, nuance, people skills and context-aware decision-making. 🧠 Why this matters for work AI is not just a tool — it’s a workforce multiplier. Leaders who understand how to harness AI can reshape productivity, culture and the role of managers in their organisations. Those who don’t risk falling behind as workplace expectations shift rapidly. 🔗 Resources & links Season 3 of Boss Class asks crucial questions about responsibility, adoption and what we truly mean by progress — and this episode brings those questions directly into your workplace context. Listen to Boss Class from The Economist — Season 3 launched January 2026 and explores AI, management and the future of work:https://www.economist.com/audio/podcasts/boss-class Andrew Palmer’s work: search “Boss Class” on podcast platforms or visit The Economist’s podcast page:https://www.economist.com/audio/podcasts/boss-class 💬 Connect with the show Website: https://truthliesandwork.com Email: [email protected] LinkedIn: https://www.linkedin.com/company/truth-lies-and-work Instagram: https://www.instagram.com/truthlieswork Hosts Al Elliott: https://www.linkedin.com/in/thisisalelliott/ Leanne Elliott: https://www.linkedin.com/in/meetleanne/ 🧠 Mental health support UK & ROI – Samaritans Call 116 123 | http://www.samaritans.org UK – Mind Call 0300 123 3393 | https://www.mind.org.uk US – Suicide & Crisis Lifeline Call or text 988 | https://988lifeline.org Australia – Lifeline Call 13 11 14 | https://www.lifeline.org.au Global helplineshttps://findahelpline.com

Welcome back to Truth, Lies & Work, the award-winning workplace podcast where behavioural science meets workplace culture. This week we explore career motivation, generative AI for leaders and the psychology of meaningful work. Plus we put Neuro-Linguistic Programming under the microscope and answer career questions from future business psychologists. 🔥 Stories covered 1. The rise of the “career comedown”motivation, engagement and the future of work. Have you ever hit a major career milestone and felt underwhelmed? Leanne introduces the term career comedown, coined by Stefanie Sword-Williams. It describes the emotional slump that can follow promotions, pay rises and career success. Many professionals report feeling bored, stuck or disconnected once they reach the goals they worked towards. The research suggests three paths forward: • Stick — reshape your current role • Twist — change direction or reinvent your career • Tap out — reduce how much work defines your identity Source: https://graziadaily.co.uk/life/real-life/is-your-career-giving-you-the-ick/ Stefanie Sword-Williams: https://www.linkedin.com/in/stefanieswordwilliams/ 2. Generative AI becomes a leadership skill These stories matter for leaders, founders and managers navigating Google has launched a Generative AI Leader certification, signalling that AI literacy is becoming a core leadership capability. The programme helps business leaders understand generative AI, identify opportunities and adopt AI responsibly. Leaders who lack AI literacy risk making strategic decisions without the full picture. Learn more: https://cloud.google.com/learn/certification/generative-ai-leader 3. Hope is the emotion that creates meaning at work New psychological research shows hope may be more important than happiness for creating a meaningful life. Across six studies with more than 2,300 participants, researchers found hope strongly predicts meaning, motivation and wellbeing. Seeing progress, believing change is possible and having a future direction all boost engagement at work. For leaders, clarity, visible progress and realistic optimism matter more than constant positivity. 🧠 Truth or Lie: Does NLP actually work? This week we explore Neuro-Linguistic Programming (NLP). While NLP training can boost confidence and communication skills, strong scientific evidence for its broader claims is limited. Many techniques overlap with established psychology, but NLP itself is not considered a robust evidence-based approach. 💬 Workplace Surgery – Special edition This week’s questions come from The Business Psycho, a new platform launching for students and early-career professionals in business psychology. We discuss: • Breaking into business psychology • The real people problems inside organisations • Mistakes leaders make when trying to fix culture • Future trends in workplace psychology Follow The Business Psychohttps://www.linkedin.com/company/the-business-psycho/https://www.instagram.com/thebusinesspsycho.official Connect with Truth, Lies & Work Website: https://truthliesandwork.com Email: [email protected] LinkedIn: https://www.linkedin.com/company/truth-lies-and-work Instagram: https://www.instagram.com/truthlieswork Hosts Al Elliott: https://www.linkedin.com/in/thisisalelliott/ Leanne Elliott: https://www.linkedin.com/in/meetleanne Mental health support UK & ROI — Samaritans Call 116 123 or visit https://www.samaritans.org UK — Mind Call 0300 123 3393 or visit https://www.mind.org.uk US — Suicide & Crisis Lifeline Call or text 988 or visit https://988lifeline.org Australia — Lifeline Call 13 11 14 or visit https://www.lifeline.org.au Global helplineshttps://findahelpline.com 🎧 Truth, Lies & Work is part of the HubSpot Podcast Network, the audio destination for business professionals.

What happens when a small, tight-knit team suddenly starts to grow fast? This week on Truth, Lies & Work, we’re joined by Steve Kemish to talk about the most uncomfortable phase of company growth. The moment when your business moves from a handful of people to a real organisation. Steve calls it the puberty of a company and if you have ever scaled a team, you will know exactly what he means. Steve has grown a marketing agency from a small team into a business approaching 50 people. In this conversation, he shares what leaders rarely talk about when growth accelerates. The identity crisis, the culture wobble, the communication breakdowns and the leadership shifts that suddenly become unavoidable. This episode is packed with practical advice for founders, leaders and managers navigating rapid growth. Key Takeaways Why growth changes everythingMany founders assume growth is purely positive. In reality, scaling introduces new complexity overnight. Communication becomes harder. Informal processes stop working. Leaders who once knew everything now have to learn to let go. The “puberty phase” of organisationsSteve explains why the jump from around 13 to 20 employees is a major turning point. This is when businesses must move from instinct and intuition to structure and systems. Without that shift, chaos quickly follows. The leadership identity shiftThe skills that help you start a business are not the same skills needed to scale one. Founders must evolve from doers into leaders, from decision-makers into decision-enablers. Culture under pressureGrowth puts pressure on culture. New hires bring fresh perspectives, expectations and habits. Leaders must become intentional about culture rather than relying on “how things have always been.” Communication becomes the biggest challengeAs teams grow, assumptions and informal conversations stop working. Leaders must learn to communicate clearly, consistently and at scale. Why this episode matters If you are hiring quickly, planning to scale or feeling the growing pains of expansion, this conversation offers a roadmap for navigating one of the most challenging phases of leadership. Connect with Steve Kemish LinkedIn: https://www.linkedin.com/in/skemish/ Website: http://www.intermedia-global.com Connect with the show Follow Al Elliott: https://www.linkedin.com/in/thisisalelliott/Follow Leanne Elliott: https://www.linkedin.com/in/meetleanne Email: [email protected]: https://truthliesandwork.com Mental health resources UK: https://www.mind.org.uk UK Samaritans: https://www.samaritans.org US: https://988lifeline.org International: https://www.opencounseling.com/suicide-hotlines 🎧 Truth, Lies & Work is part of the HubSpot Podcast Network – the audio destination for business professionals.