Building A Million Dollar Home Cleaning Business podcast

Road To A Million: Use This Tactic To Increase Recurring Clients

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57:43
15 Sekunden vorwärts
15 Sekunden vorwärts
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Introduction to Problem Solving 0:00

  • Introduce the importance of problem-solving in business.

  • Emphasize the need to stay in solution mode rather than complaining about problems.

 

Understanding the Problem-Solution Mindset 3:08

 

  • Recognize that everyone faces problems (e.g., internet issues, employee challenges).

  • Shift focus from the problem to finding solutions.

 

Influencing Others with a Solution-Oriented Approach 5:06

 

  • Share personal anecdotes about teaching children the difference between problem-focused and solution-focused thinking.

  • Encourage team members to adopt a similar mindset.

 

Aligning Actions with Goals 8:25

 

  • Assess whether daily actions align with long-term goals.

  • Encourage team members to evaluate their behaviors and adjust them to better align with their objectives.

 

Hiring and Training for Success 26:04

 

  • Implement a structured hiring process to ensure the right candidates are selected.

  • Train new hires effectively using updated systems and SOPs.

 

Offering Recurring Services to Clients 32:05

 

  • Train team members to offer recurring services during initial client calls.

  • Provide incentives for clients to choose recurring services.

 

Follow-Up Strategies 36:09

 

  • Establish a follow-up process for clients after their initial clean.

  • Use text messages and phone calls to encourage recurring bookings.

 

Continuous Improvement of Systems 48:09

 

  • Regularly update systems and SOPs based on feedback and new information.

  • Ensure that all team members are trained on the latest procedures.

Cautionary Notes
  • Avoid focusing too much on problems; this can lead to a negative mindset.

  • Ensure that all team members understand the importance of a solution-oriented approach.

Tips for Efficiency
  • Regularly review and update SOPs to keep them relevant.

  • Encourage open communication among team members to share solutions and best practices.

  • Utilize technology to streamline processes and improve efficiency.

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