2342: Cisco - How Customer Experience Can Drive Business Innovation

Have you ever wondered what the future of data management looks like? In this episode, we dive into the world of data lakehouses with Ori Rafael, the CEO and co-founder of Upsolver. Ori shares his insights on why the lakehouse is poised to be the next big thing in data, and how Upsolver is at the forefront of this revolutionary architecture. A data lakehouse is not just a buzzword; it's a transformative approach that decouples storage, metadata management, and compute. Ori explains how this separation allows for greater flexibility and significant cost savings compared to traditional data warehouses. By leveraging object storage like S3, open-source Iceberg for metadata, and various compute engines, lakehouses reduce vendor lock-in and provide the ability to use specialized engines for different workloads, such as AI. We explore the key advantages of lakehouses, including cost reduction, flexibility, and avoiding vendor lock-in. However, transitioning to a lakehouse architecture is not without its challenges. Ensuring performance parity with data warehouses and managing data access controls are significant hurdles. Ori discusses how Upsolver is tackling these challenges head-on, providing ETL solutions and lake management capabilities that optimize data lakes for performance and interoperability. The episode also delves into the trends shaping the future of data management. With the rapid adoption of open lakehouses and Iceberg emerging as the standard, enterprises are moving away from traditional data warehouses and legacy data lakes. Ori provides a glimpse into how open source catalogs with governance capabilities are evolving, paving the way for more robust and scalable data management solutions. We wrap up the conversation by asking Ori a fun question: If he could have a private breakfast or lunch with anyone in the business, VC funding, or tech world, who would it be and why? You never know, the person he mentions might just be listening! Join us for this insightful discussion on the future of data management and discover why the lakehouse is the next big thing in the industry. Be sure to find out more about Upsolver and their innovative solutions by visiting their website or connecting with their team online.

In this episode, I sit down with Sudhir Chaturvedi, President of LTIMindtree, to delve into the transformative power of digital technologies. From the increasing use of Generative AI and automation to the strategic investments necessary for business resilience and growth, Sudhir offers an in-depth look at the future of various industries. We begin by discussing the critical considerations and challenges businesses face as they integrate Generative AI and automation into their operations. Sudhir highlights the complexities around trust, bias, explainability, security, regulation, and cost, shedding light on how these issues can be navigated to harness AI's full potential. The conversation then moves to digital transformation and its profound impact on the workforce and industries such as retail and financial services. Sudhir explains how digital transformation is not just a buzzword but a crucial strategy for operational efficiency, customer experience enhancement, and the creation of new revenue streams. Sudhir underscores the importance of investing in technology to build resilience and sustainability. He shares insights on how leveraging cloud, data, digital, and AI technologies can significantly reduce carbon footprints and drive sustainable growth. We also explore the exciting future trends in technology, including advancements in AI, quantum computing, and robotics. Sudhir provides a glimpse into how these innovations will continue to shape industries and create new opportunities. Join us for this enlightening discussion with Sudhir Chaturvedi, where we unpack the strategic importance of digital transformation and technology investment for a resilient and sustainable future. How do you see AI and digital transformation influencing your industry? Share your thoughts with us!

In this episode, we sit down with Harry Caldwell, the dynamic leader of the CX Americas organization at Cisco. Recorded live at Cisco Live, this conversation uncovers the human side of technology and explores how a focus on customer experience (CX) can drive innovation and business success. Harry Caldwell shares his journey from his early days in North Carolina, through a 23-year tenure at Microsoft, to his current role at Cisco, where he leads a team of 4,400 professionals across the U.S., Canada, and Latin America. His passion for enabling people to do their best work shines through as he talks about his leadership philosophy and the importance of deep collaboration in achieving business outcomes. We'll delve into the vibrant atmosphere of Cisco Live, where Harry describes the event as a melting pot of innovation, technology, and people from around the world. With 20,000 attendees, the diversity of voices and ideas is a highlight, providing a fertile ground for networking and learning best practices. Harry emphasizes the critical role of diversity, equity, and inclusion (DEI) within Cisco's culture. He discusses how the DEI council within the CX Americas organization ensures these values are integral to their operations, leading to a more inclusive and innovative work environment. We also explore the significance of the Customer Hero Awards, which celebrate customers who are pushing the boundaries of their industries through innovative use of Cisco technologies. Harry shares inspiring stories from this year's winners, such as Lowe's, which transformed its customer service operations using AI and Cisco's Webex Contact Center, and Mass General Brigham, which leverages AI to advance healthcare research and patient care. This episode underscores the powerful intersection of technology and humanity, demonstrating how Cisco's collaborative approach and cutting-edge solutions are helping customers achieve remarkable transformations. Harry's insights highlight the importance of aligning technology with human intelligence to drive real-world outcomes. What role do you think customer experience plays in driving innovation in your industry? Share your thoughts with us!

In this episode, we dive into the fascinating journey of Joe Vezzani,  the visionary co-founder of LunarCrush, a leading social media analytics firm in the crypto space. From his background in finance and advertising to the inception of LunarCrush in 2017, Joe's story is one of innovation, resilience, and foresight. We'll explore how LunarCrush aggregates social media data to offer investors valuable insights into crypto, stocks, NFTs, and other markets. Joe shares how the company weathered the 700+ day crypto bear market, pivoting to a subscription model and launching a groundbreaking platform that connects brands with creators. Discover the core products of LunarCrush, including their latest innovation that pays creators based on engagement metrics. Joe also highlights the growing significance of social data for investors and how LunarCrush is democratizing access to this data for retail investors. As we delve into the company culture, you'll hear about their focus on hiring passionate, curious individuals who are encouraged to tinker with new technologies like AI. Joe emphasizes the importance of a remote-first culture in fostering innovation and retaining top talent. Looking ahead, Joe shares his vision for the future, where utility-focused Web3 apps are seamlessly adopted by users without them even realizing the underlying blockchain technology. We'll discuss how LunarCrush plans to integrate social and market data for diverse fields such as sports, betting, and NFTs, bringing users into the Web3 ecosystem with an exceptional user experience. Join us as we uncover the dynamic world of LunarCrush and the exciting future trends in the crypto and Web3 landscape. What do you think is the future of social media data in investment strategies? Share your thoughts with us!

Have you ever wondered how to build a work culture that fosters high performance and innovation? In today's episode, we're joined by Francis Lacoste, an expert in engineering leadership coaching. Francis has dedicated his career to helping CTOs and VPs of Engineering at tech startups develop amazing work cultures and high-performing teams. Drawing on over 25 years of experience in the open-source and cloud developer tools industry, Francis shares his journey from being a Senior Director at Salesforce to becoming a sought-after coach for tech leaders. We dive into the "inner game" of leadership, exploring how self-awareness, emotional mastery, and mindset shifts can transform the effectiveness of tech leaders. Francis emphasizes the importance of maintaining a strong company culture, especially during rapid scaling phases, and shares strategies to foster psychological safety and mutual accountability within teams. In our conversation, Francis reveals his best tips for staying effective and making an impact at every stage of being a startup CTO or VPE. We discuss his insights on the critical role of culture, the challenges tech leaders face when scaling, and how to create an environment where innovation and collaboration can thrive organically. Tune in to learn from Francis's extensive experience and discover how you can enhance your leadership skills to build teams that not only meet but exceed expectations. And as always, we'd love to hear your thoughts. What strategies have you found effective in nurturing a high-performance team? Share your experiences with us!

In a digital age where enterprises are tasked with protecting an extensive network of data, traditional methods of safeguarding sensitive information often fall short. Static, rules-based models for detecting data breaches rely heavily on the quality of training data, leaving gaps in security. How can organizations bolster their defenses against ever-evolving cyber threats? In today's episode of the Tech Talks Daily Podcast, we are joined by Shamim Naqvi, CEO of SafeLiShare Inc., to explore the transformative potential of Secure Enclave technology in the cloud, also known as Confidential Computing. Shamim delves into how this cutting-edge technology can enhance data security, especially when leveraging third-party AI and ML models. SafeLiShare’s ConfidentialAI platform brings unprecedented security to enterprise data pipelines through digital fingerprinting and a tamper-proof, immutable ledger. This ensures comprehensive monitoring of every user, service, account, and machine, employing a zero-trust approach during runtime interactions. By integrating Confidential Computing, organizations can secure their AI workflows, pipelines, and ML operations against unauthorized access and breaches. SafeLiShare provides runtime security for AI and ML workloads through Confidential Computing, ensuring data is protected during processing. This technology secures data within isolated hardware enclaves, making it inaccessible to external threats and providing auditable logs for compliance. Achieving high levels of security with minimal performance overhead (3-5%) makes this approach feasible for extensive use. Confidential Computing is set to become pervasive across cloud and on-premises environments, driven by the increasing need for data security and regulatory compliance. Traditional encryption methods differ from Confidential Computing in that the latter protects data during processing using secure enclaves. SafeLiShare’s ConfidentialAI enables the secure use of large language models by combining them with enterprise context data within secure enclaves. This addresses the main challenges in providing confidential context to public AI models while offloading key management to secure enclaves, resulting in significant security benefits. Join us for an insightful discussion with Shamim Naqvi as we unravel the complexities of data security in the AI era. How can Confidential Computing reshape your approach to protecting sensitive enterprise data? Tune in to find out, and don't forget to share your thoughts on this evolving landscape.

How does an organization transform the lives of individuals living with vision loss? In this episode, I sit down with Kyle Johnson, President & CEO of Lighthouse Central Florida, to uncover the remarkable story behind their mission to empower people who are blind or visually impaired.  Since 1976, Lighthouse Central Florida has provided comprehensive, vision-specific rehabilitation services, ensuring that thousands can live productive, independent lives. One of the highlights of our conversation is the groundbreaking partnership between Lighthouse Works, the business processing outsource arm of Lighthouse Central Florida, and Genesys, a global leader in AI-powered experience orchestration. Together, they have launched EquiVista, a solution that enhances job opportunities for the visually impaired by creating accessible contact center environments.  We delve into the significance of this innovation against the backdrop of startling statistics: 2.2 billion people globally live with vision impairment, and nearly 70% of blind or visually impaired individuals in the U.S. are unemployed. The partnership aims to change these numbers, promoting a more inclusive workforce and demonstrating how technology can break down barriers. Join us as we explore the powerful synergy between Lighthouse Works and Genesys, and discover how their collaborative efforts are driving change, fostering inclusivity, and creating life-changing opportunities for the blind and visually impaired. What role do you think technology should play in creating an inclusive workforce? Share your thoughts and join the conversation.

What does true cyber resilience look like in the face of evolving  regulations? In today's episode, we're joined by Marc Lueck, CISO EMEA at Zscaler, to unpack the complexities and nuances of cybersecurity in a regulatory landscape that continues to challenge organizations globally. As we edge closer to enforcing directives like NIS2 and DORA, understanding the intersection of technology, compliance, and strategic foresight has never been more imperative. Marc will delve into Zscaler's upcoming regulations campaign and the insights from their comprehensive whitepaper, which will launch in April or May. The whitepaper focuses on the imperative need for organizations to simplify their technical frameworks and hardware to boost their cyber resilience and align seamlessly with stringent EU regulations. Throughout the conversation, we will discuss the critical benchmarks set by the NIS2 directive to enhance security protocols across essential service providers in Europe. Marc will shed light on why, despite a high level of confidence among IT leaders in the UK regarding compliance readiness, there still needs to be a significant gap in actual understanding and preparedness across organizational teams. Moreover, we will explore how adopting a zero-trust architecture serves as a cornerstone for organizations aiming to meet these regulatory demands effectively. By removing implicit trust and shifting towards context-based access control, Zscaler advocates for a security model that aligns closely with the NIS2's emphasis on rigorous risk assessment and management processes. In discussing the broader impacts on critical infrastructure, particularly for smaller organizations, we'll assess the challenges and strategies necessary to navigate this complex regulatory environment. Marc's insights will guide listeners through the dichotomy between perceived preparedness and the operational realities many face under new compliance pressures. As we conclude, consider this: Is your organization genuinely prepared for the sweeping changes brought about by these new regulations, or is there a disconnect between confidence and reality? We invite you to share your thoughts and experiences as we navigate these pivotal changes together. How does your organization measure up in its journey towards cyber resilience?

Today on Tech Talks Daily, we're diving into the world of cutting-edge technology with Rob Devlin, co-founder and CEO of Metalenz. This pioneering company, spun out of Harvard, is reshaping how we think about optics in technology with their groundbreaking meta-surface optics. Metalenz has introduced a revolutionary flat lens technology that manipulates light much like traditional curved lenses but on a nanostructured surface. This innovation allows for multi-lens stacks to be collapsed into a single flat optic at a semiconductor scale, drastically reducing size and cost while enhancing the capabilities of sensing devices. Rob discusses Metalenz's first-generation technology, which is already enhancing tens of millions of devices with advanced 3D sensing for mobile augmented reality and photography. Looking ahead, Metalenz is setting ambitious goals with their next-gen "PolarID," aimed at providing secure facial recognition for Android users. This new technology, developed in partnership with Samsung, promises to deliver secure face unlock solutions that are not only more compact but also three times cheaper than current technologies used by competitors like Apple. The impact of Metalenz's innovations extends beyond just cost and size reduction. By enabling polarization imaging, Metalenz is poised to bring this sophisticated security feature to over a billion Android users worldwide who seek Apple-level security without the hefty price tag. This strategic move, enhanced by their collaboration with Samsung to co-optimize optics and image sensors, is set to redefine the standards of mobile security and performance. Furthermore, Rob shares insights into the potential future applications of Metalenz technology, including biomarker detection and health monitoring through polarization imaging. These advancements are expected to enrich machine vision and autonomous systems with richer data inputs, paving the way for significant breakthroughs in various industries. Join us as Rob Devlin explores the journey of Metalenz from its academic roots to becoming a key player in global technology markets, aiming to make enhanced security accessible to millions more consumers without compromising on cost or functionality. What are your thoughts on the integration of such advanced technologies in everyday devices? Let’s discuss how innovations like Metalenz are setting new paradigms in the tech world.

Today's episode of Tech Talks Daily features Will Huber, Office of the CTO at Ahead. .AHEAD specializes in several crucial areas such as Cloud Platforms, Digital Engineering, Data & Analytics, Next-Gen Data Center, Enterprise Automation, and Integrated Security, which are fundamental for organizations to excel in today's digital era. Will, who has a rich background as the former CTO of CDI—a company recently integrated into AHEAD to bolster its market-leading capabilities—shares insights from his extensive experience in the technology consulting sphere. As he speaks to us while traveling from New York City to Chicago, Will sheds light on how AHEAD helps businesses navigate and succeed in their digital transformation journeys. During our engaging conversation, Will discusses the importance of enterprise automation and how it's pivotal in enhancing productivity and operational efficiency across various aspects of enterprise IT. He emphasizes that by automating processes, companies can achieve quicker deployments and significant cost benefits while allowing staff to focus on higher-value work. Security is another focal point of our discussion. Will explains why it's critical to integrate robust security measures throughout all layers of an organization, from infrastructure and applications to data and networks. By embedding security from the start and continuously training staff, companies can better manage their digital landscapes against evolving threats. The rapid adoption of artificial intelligence and its governance are also explored. Will touches on the hype surrounding AI and the need for frameworks to deploy it responsibly. He highlights how AHEAD helps organizations set up these frameworks to ensure AI is used effectively and ethically across various sectors. Will also delves into the transformative impact of AI in healthcare, noting how it revolutionizes administrative tasks, diagnostics, predictive analytics, and real-time monitoring. This transformation is crucial for improving patient care and outcomes. Moreover, we discuss the challenges of managing cloud costs. As companies increasingly move to cloud-based solutions, understanding and controlling expenditures become paramount. Will explains how AHEAD addresses these challenges by implementing effective financial operations strategies that provide visibility into cloud utilization and spending. As we conclude our conversation, Will reiterates AHEAD's mission to reduce complexity and deliver innovative software solutions that blend tools, processes, and continuous learning. This approach not only propels businesses forward but also ensures they are well-prepared to face the future of an increasingly digital world. Join us as we dive deep into the dynamics of enterprise automation, AI, and the strategic integration of cutting-edge technologies that are shaping the future of digital business transformation. What are your thoughts on the role of AI and automation in your industry? Let's continue the conversation and explore how these technologies are reshaping the business landscape.