Larry Gorman on the Future of Multifamily Operations

Unlock the secrets to transforming the multifamily housing sector with us as we chat with Larry Gorman, the visionary president of LeaseHawk. Discover how innovations like self-guided tours and centralized leasing offices have not only revolutionized operational efficiency but also set a new standard for the industry. Larry's journey, from overcoming challenges in the hospitality sector to spearheading cloud-based solutions in multifamily housing, offers a wealth of insights and inspiration for anyone looking to optimize their property operations and drive profitability.We explore the art of cultivating a culture where innovation thrives, highlighting the importance of viewing failure as an opportunity for growth rather than a setback. Through compelling case studies and metaphors, such as a child learning to walk, we illustrate how incremental experimentation can lead to groundbreaking solutions. By fostering an environment where small-scale tests are encouraged and collaboration with stakeholders is prioritized, we demonstrate how the multifamily sector can successfully embrace a mindset of continuous improvement and creativity.As we journey through the rapidly evolving world of communication technologies, Larry sheds light on how tools like virtual assistants are reshaping leasing processes and addressing the challenges of vacant units. We dive into the transformative future of CRM systems powered by AI, emphasizing the potential to democratize business leverage and unlock employee potential. With Scottsdale as an emerging hub for connection and collaboration, listeners are guided on how to tap into LeaseHawk's resources for further exploration and innovation in the multifamily sector. Join us for an episode filled with insights that could redefine the way you view innovation and efficiency in housing. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.To learn more or to join, visit https://multifamilyinnovation.com/council.For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect:Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Unlock the secrets to transforming financial performance and compliance in the multifamily industry with insights from Michael Bowman, the visionary CEO and founder of Resident Radius. Discover how Michael's journey from an operator to a supplier partner has informed the creation of innovative cash management solutions that tackle financial evictions, late payments, and more. By listening to this episode, you'll gain an understanding of how Resident Radius builds a resident-centric approach that aligns seamlessly with owner and operator policies.Building a platform from scratch is no small feat, and Michael shares his strategic blueprint for success. Learn about the shift from licensed software to platform development, emphasizing organic growth and the importance of an offshore team in Ireland. Michael highlights the critical role of client partnerships, addressing pain points, and ensuring user-friendly customization. This episode guides you through the strategic onboarding process and the art of communicating positive change to maximize property management efficiency.With a focus on technology integration, this episode explores the transformative impact on property operations, particularly in cash management and regulatory compliance. Michael discusses the necessity of agile systems in keeping pace with shifting legislation, such as California's security deposit laws. By partnering with specialized tech solutions, operators can maintain excellence while respecting the multifamily industry's human element. Tune in to witness Resident Radius's success story and look forward to future collaborations and insights at their upcoming summit. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.To learn more or to join, visit https://multifamilyinnovation.com/council.For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect:Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim, Chairman of the Multifamily Innovation® Council, sits down with Brad Robins, Principal Product Evangelist at Flex. Flex, a financial tech innovator and official partner of the Multifamily Innovation® & AI Summit, offers a unique approach to providing financial flexibility to renters. Brad dives into Flex’s mission-driven approach, which empowers renters, reduces pressure on property owners, and contributes to the overall financial wellness of the multifamily industry. As Principal Product Evangelist, Brad explains his role in storytelling and building customer understanding of Flex’s mission, differentiating his focus from the product engineering team. His work emphasizes communication, helping both industry partners and renters understand Flex’s value.Flex’s product is designed as a financial wellness app, giving renters the option to pay their rent flexibly by splitting payments into two smaller, manageable portions each month. Brad notes that this approach meets renters' needs, especially for those with irregular income or sudden expenses. This unique product-market fit propelled Flex’s rapid growth, reaching over 8 million units across 2,000+ management company partners nationwide. Brad highlights the importance of this growth, emphasizing how Flex’s offering reflects a larger trend set by leading consumer brands, such as Amazon, which now provide diverse payment models to align with consumers’ financial situations.Collaboration with partners is central to Flex’s product development. Flex is continuously iterating based on feedback from clients in the multifamily industry, such as the suggestion to create a rent payment flexibility option specifically for employees of management companies. This co-created solution reflects Flex’s commitment to its partners and to enhancing its product to better fit the needs of multifamily clients. Patrick and Brad discuss the impact of Flex’s product on multifamily operators, detailing how Flex streamlines rent collections while improving the resident experience. Flex’s mission extends beyond payment flexibility, encompassing a culture of genuine support and understanding. By empathizing with renters’ financial challenges, Flex strives to make a difference in the resident experience.  About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.To learn more or to join, visit https://multifamilyinnovation.com/council.For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect:Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim sits down with Arlene Mayfield, Senior Vice President at PetScreening, to explore how PetScreening is reshaping pet policies and operations across the multifamily industry. With over 7 million units under management and partnerships with more than 24,000 property management companies, PetScreening brings innovative solutions that enhance resident experiences, boost property revenue, and streamline compliance with HUD’s guidelines for emotional support animals.Arlene emphasizes the importance of trust, communication, and collaboration as the foundation for strong partnerships. These values are essential as PetScreening helps property management companies tackle pet-related challenges and improve overall efficiency. PetScreening’s solution alleviates the burden of HUD compliance for Emotional Support Animal (ESA) requests, removing the legal complexity from property managers and reducing potential liability. Additionally, the service is cost-effective: property management companies can implement PetScreening at no cost, as fees are only charged to residents with household pets, allowing managers to avoid “junk fee” concerns.With PetScreening, properties gain insightful access to pet demographics, such as tracking bite histories, which help properties understand and mitigate risks associated with pet ownership in their communities. PetScreening’s software can be implemented in a week, with two-way integrations into most property management software, making setup fast and effective. Their system enables properties to capture additional revenue through pet fees while also creating a reliable process to verify ESA claims and deter false documentation.Arlene also shared PetScreening’s plans to expand into the short-term rental space, enabling pet-friendly travel accommodations and office environments where pets can help increase employee engagement and satisfaction. As she notes, “Pets are the new kids, with more pets now in households than children.” Through its offerings, PetScreening builds peace of mind, with the ESA compliance service not only lifting a legal burden but also offering properties a streamlined approach to managing pet policies. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.To learn more or to join, visit https://multifamilyinnovation.com/council.For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect:Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

In this episode of the Multifamily Innovation® Podcast, Patrick Antrim sits down with Jon Land, Director of Sales at AvidXchange, who’s here to reveal how AP automation can transform the real estate industry. From AvidXchange’s remarkable growth—from 44 employees to nearly 2,000—to the evolution of AP solutions from simple invoice automation to comprehensive payment systems, Jon shares insights into how modernizing your financial operations can lead to significant time savings, reduced errors, and enhanced fraud prevention.Hear firsthand how AvidXchange’s software and services have made a substantial impact on businesses, particularly from the perspective of CFOs and finance teams. Learn about the scalability of their system, which caters to both small and large enterprises by streamlining accounts payable processes and eliminating manual interventions.Jon also discusses the essential considerations for businesses looking to adopt AP automation solutions, including growth, fraud prevention, and organizational transitions. Don’t miss out on Jon’s expert advice and the benefits of leveraging AI and robust partnerships within the multifamily and real estate industries to achieve seamless financial management. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.To learn more or to join, visit https://multifamilyinnovation.com/council.For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect:Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Prepare to unlock the secrets of next-gen AI solutions tailored to your business needs. Our latest episode features a conversation with Patrick Antrim, Founder & CEO of nectarflow.com and Chairman of the Multifamily Innovation® Council who reveals how integrating large language models with company-specific information can solve unique business challenges. We talk about the fierce competition among AI giants like OpenAI, Google, Meta, X, and Anthropic, and how this rivalry drives innovation and cost efficiency. Discover why brand differentiation is key in this fast-evolving landscape and how transitioning from simple AI interactions to complex, multi-agent workflows can significantly enhance employee productivity.We explore strategies that go beyond traditional methods. Our discussion highlights how AI-driven tools like nectarflow are revolutionizing modern marketing by focusing on storytelling and customization. Learn how today's marketers generate leads, convert them into valuable conversations, and ultimately drive revenue through emotional connections. We also explore the critical shift from conventional operations to digital solutions, ensuring that anything standing between the customer and value is subject to disruption. This episode is a must-listen for those looking to master the future of marketing and place themselves at the forefront of innovation.Leadership and innovation go hand in hand, and our episode underscores the importance of navigating technological change with confidence and empathy. Hear about the pivotal role of psychological safety in steering your team through transitions, and why proactive decision-making is crucial. We draw insights from various industries to show how premium, customizable solutions can revolutionize operations. Embrace the power of collaboration and collective success, inspired by industry leaders like Elon Musk. Tune in to discover how fostering curiosity and embracing change can lead to groundbreaking advancements in your field, with nectarflow.com guiding the way. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.To learn more or to join, visit https://multifamilyinnovation.com/council.For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect:Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

In this episode of the Multifamily Innovation® Podcast, Lauren Stinson welcomes Rachael Kish, Vice President of Operations at Asset Living. Rachael, a Multifamily Innovation® Council member and a speaker at the upcoming Multifamily Women® Summit in September, shares her inspiring career journey and insights into the multifamily industry.Rachael begins by recounting her unconventional entry into multifamily operations, which started with a leasing job. What began as a temporary position quickly turned into a passion, leading her to a fulfilling career spanning over 21 years. She emphasizes the importance of seizing opportunities and recognizing the multifaceted appeal of the multifamily industry.The conversation then shifts to the significance of mentorship in professional growth. Rachael discusses her experiences with mentors, highlighting how aligning with the right people and teams has accelerated her career. She underscores the importance of finding mentors and the role they play in personal and professional development.Rachael provides valuable advice for women early in their multifamily careers, encouraging them to lean into challenging moments and learn from difficult bosses. She stresses the importance of perseverance, grit, and embracing discomfort as pathways to innovation and growth.As a member of the Multifamily Innovation® Council, Rachael speaks about the benefits of being part of this community, including shared experiences, creative ideas, and the comfort of knowing you’re not alone in facing challenges. She discusses the council's conversations around AI, particularly nectarflow™, and its potential impact on the multifamily industry.The importance of building relationships and networks is another key topic in the discussion. Rachael emphasizes how council membership and participation in the Women's Summit have contributed to her growth. She highlights the personal and professional benefits of learning from diverse perspectives and connecting with other industry leaders.Looking ahead, Rachael shares her excitement about current projects at Asset Living, such as opening new markets and building dynamic teams. She talks about the role of technology and AI in enhancing human capital and driving better re About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.To learn more or to join, visit https://multifamilyinnovation.com/council.For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect:Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Get ready to unlock the secrets to successful real estate investment with Ed Bailey, the managing partner of Vision Capital Partners and Chief Capital Officer at nectarflow™. Ed’s journey from Wyoming to New York and back to Utah is filled with invaluable lessons that shaped his approach to finance and business. He'll discuss how first impressions and having "skin in the game" are non-negotiable in his investment strategy, and provides a deep dive into his multifamily property ventures. From the importance of selecting the right third-party managers to his criteria for investment, Ed lays it all out.Join us as we tackle property management best practices that can make or break an investment. Ed sheds light on why trusting your property management firm is key to maintaining quality and efficiency. We explore the critical roles these firms play, from vendor selection to ensuring maintenance staff stay focused on essential tasks. This segment offers both property owners and vendors actionable insights to help streamline operations and mitigate common pain points, such as tenant attraction and maintenance prioritization.We'll also explore the art of collaboration and decision-making in real estate, right from securing funding to leveraging relationships. Ed shares his top strategies for navigating the financial landscape, emphasizing the importance of thorough due diligence and selecting the right management company. Plus, get a sneak peek into the future of multifamily real estate with the innovative nectarflow.com software. Whether you're an experienced investor or just getting started, this episode is packed with strategies and insights you won't want to miss. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.To learn more or to join, visit https://multifamilyinnovation.com/council.For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect:Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

On this episode of the Multifamily Innovation® Show, Sal Buscemi, Managing Partner & Co-Founder of Brahmin Partners and author of "Investing Legacy: How the 0.001% Invest," joins us for an eye-opening discussion on high-stakes investment strategies. Find out how the 0.001% manage their portfolios and the principle-led strategies that underpin successful investments in companies like SpaceX and Stripe. We also discuss Sal's intriguing transition from a pre-med student to a leading figure in the investment world, providing listeners with a unique perspective on building a resilient and diversified portfolio.Are you making the most of data in your investing decisions? We dive deep into the intersection of life science and technological investments, highlighting the transformative potential of AI for multifamily owners and operators. Sal sheds light on the perpetual need for capital raising in real estate and the pitfalls of traditional fund structures. Discover why data ownership is akin to having a Bloomberg terminal at your disposal and how innovative fee models can offer fairer investment opportunities for all.Finally, we tackle what makes a great investor and the importance of a proven track record, especially through economic downturns. Sal emphasizes the need for meaningful co-investments from sponsors and the critical role of trust and reputation in high-profile deals. Explore the intricacies of navigating wealth creation, the contrasting investment interests between men and women, and the long-term vision required for sustaining family wealth over generations. This episode is a treasure trove of strategic insights and practical advice for anyone serious about optimizing their investment approach. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.To learn more or to join, visit https://multifamilyinnovation.com/council.For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect:Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Discover the inspiring journey of Patrick Antrim, the visionary founder of nectarflow.com, as he transitions from the high-stakes world of professional sports to the multifamily real estate industry. Patrick's early influences in real estate come from his grandmother, but his unexpected career with the New York Yankees provides him with invaluable lessons on excellence, branding, and teamwork, often referred to as the "Yankee way." Through nostalgic recollections, Patrick reveals how the discipline and community spirit of baseball have shaped his leadership philosophy, which he now applies to revolutionizing the real estate industry.At just 24 years old, Patrick took a bold leap from the baseball diamond to the boardroom. Guided by mentorship from the Hon. George Argyros, the former owner of the Seattle Mariners, Patrick learned to navigate the complexities of the multifamily real estate market. His story underscores the significance of finding the right mentors, creating fail-safe environments, and pushing the limits of what’s possible. Patrick's high-performance expectations and insights into motivating and managing teams provide a unique perspective on the parallels between sports and business.As we explore the future of work and the transformative potential of AI, Patrick introduces nectarflow™, an AI-driven initiative designed to tackle industry challenges head-on. Through engaging discussions on unlearning outdated methods, fostering innovation, and building community, Patrick emphasizes the importance of rapid failure as a tool for growth. Wrapping up the episode, we delve into the challenges of integrating siloed technologies and the innovative solutions nectarflow™ offers to streamline business processes. Join us for a compelling episode packed with insights on leadership, innovation, and the journey from sports to business. About the Multifamily Innovation® Council: The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.To learn more or to join, visit https://multifamilyinnovation.com/council.For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. Connect:Multifamily Innovation® Council: https://multifamilyinnovation.com/council/Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/Patrick Antrim: https://www.linkedin.com/in/patrickantrim/