S301 - What is CS Ops?

On June 17, 2023, Something spectacular is happening in the heart of Bengaluru. It's time for the biggest-ever Customer Success Meetup in India! Join me and a lineup of incredible speakers and panelists. We discuss the challenges in CS and how to resolve them at each level. Mark your calendars for June 17 and be part of India's most significant Customer Success Meetup. This is your opportunity to network, learn, and be inspired. #customersuccess #invite #meetup #bengaluru

Today, we'll be talking about customer segmentation and how it can help CS teams tailor their strategies, communication, and services to specific groups of customers. #customersuccess #segmentation

With so much happening around us, It's essential to scale the business and technology can help you in the same. In this episode, I will discuss the role of technology and potential pitfalls of the same. #technology #chatgpt #customersuccess

Some companies have figured out the best way to deliver ROI to customers, While others are still struggling.  In this video, I'll talk about the secret tactics these top-notch companies use.  #customersuccess #data #csops

Understand what Customer Success Ops do at any organization. Why it started and future.  #customersuccess #operations #career

Season 3 of The CS Mentor Podcast is launching next week. In this episode, I'll cover what you can expect out of it.

Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative. In this episode with Puneet, I am discussing the nuances of starting the CS function and how to scale it as the organization grows. More Read: https://customersuccessbox.com/how-to-start-a-customer-success-department/

Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking to Emily Garza, AVP, Customer Success at Fastly Inc. Emily and I discuss why employers struggle to find the right talent and why candidates struggle to find the right job. We also discussed Emily's journey into Customer Success and how can someone do that too.

Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things. In this episode, I am discussing how CSMs can actually take care of everything while managing multiple things at once.

The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.