Airline Customer Service Agent

Travelers regularly encounter airline customer service agents, but what does their role entail behind the scenes, and how do they help keep the passenger journey smooth? Listen in as Kristi MunLeeuw shares a bit more, along with her unique journey from cosmetology to aviation!

You are likely aware of EAA Airventure in Oshkosh, and some of that is thanks to the work of Dick Knapinski, Director of Communications at the Experimental Aircraft Association (EAA). Hear more about Dick's aviation career as well as all the activities the Experimental Aircraft Association supports in order to spread the love of aviation.  

Marina Efthymiou shares her fascinating career path that began in Greek tourism and eventually landed at Dublin City University, with strategic fuel stops on the way. Join us to hear Marina's story, as well as the great aviation learning opportunities at Dublin City University.

Very excited to announce our 2024 Aeropedia Podcast Trivia Champion! Over 29 Aeropedia episodes in 2024 just one pair of contestants got all 5 trivia answers correct. In this episode we let our champion challenge the hosts, hear how Ashwin and Peeter did.  

We welcome Vasuki Prasad who shares insights of his expansive aviation career journey from engineering, to airline planning, aircraft marketing and sales, all tapping his passion for data analytics. Vasuki also shares perspectives about aviation in India, so be sure to listen in.   

How does one get into reporting on aviation, and what does it entail? Brian Sumers, editor of "The Airline Observer" and co-host of "The Airshow" podcast, shares his fascinating and unique path with us!

We welcome Captain Matthew Fischbacher, an airline pilot with over 20 years of flight experience, who shares insights from his career flying in various parts of the world as well as details about sustainable aviation from a flight operations perspective.

We cover a variety of airport topics with Craig Simon, Director of Aviation, at California's Oakland airport. From infrastructure, to air service, and airline relations, Craig gives great insight into all it takes to be a Director of Aviation.  Craig is also a wealth of knowledge about Oakland airport and shares some very interesting facts about the airport on the bay.

We welcome back two special guests, Courtney Miller and Brian Rynott, for this episode to close out 2024 and kick off 2025 with their perspectives. Also, we open our trivia round to a round robin, with Courtney, Brian, Ashwin and Peeter each asking the group a trivia question.  We all learned something new, and hope you do too!

Given the extensive background of our guest, Lee Brewster, we are able to pack a lot of fascinating topics into this episode! From maintenance training, to aircraft brokering, and the International Aviation Women's Association (IAWA), listen in to hear about Lee's vast experience and learn about her unique aviation career path.