Tom Birkness

Holli Buss is a sales and marketing manager with 26 years of architectural product experience, specializing in facility surface protection. She details the application of vinyl acrylic materials, crash rails, handrails, and door frame protection across complex healthcare and commercial real estate assets.

Psychogeriatric Resource Consultant Tara Resnick provides insight about knowledge translation, specialized care consultation, and staff education across healthcare settings. Tara shares how outreach consultants translate evidence-based research into practical training for long-term care homes, helping frontline teams enhance person-centered care, navigate complex behavioral cases, and improve operational outcomes.

Christiana Egi discusses relational care models, dementia education, and dignified caregiving strategies, and shares insights from her 27 years running Alexis Lodge Retirement Residences, outlining collaborative palliative care frameworks, community support initiatives, and practical resources that remove stigma surrounding dementia.

Tom Birkness explores how automated prescription packaging, robust software integrations, and targeted clinical audits mitigate medication delivery errors, and how connecting standard pharmacy software with enterprise systems helps optimize staff efficiency.

Iuliana Constantin balances finance, development, and strategic partnerships during large-scale Long Term Care construction projects.

Maximizing revenue in the off-season requires facility leaders to look beyond traditional sports programming, and embrace the high-margin world of "nontraditional" corporate events. Jo Fostock from ProofPoint Experiences joins TechTalks to discuss how to transform brick-and-mortar assets like baseball diamonds and ice rinks into "Instagrammable" experiential venues for galas and conferences. Jo Fostock explains the strategic value of repurposing existing infrastructure, such as built-in stadium seating, AV systems, and food and beverage services, to capture corporate budgets. By partnering with external hospitality consultants, sports facilities can bridge the gap in their sales expertise, and turn under-utilized spaces into a year-round engine for growth and collaboration.

Could adopting fast, non-verbal AI scanning technology eliminate clinical assessment inconsistencies and drastically improve resident care continuity across your facility? Our Guest Matt Mello tells us more.

Joel Velazco from TicketSpice joins TechTalks to explain how digital ticketing platforms transform simple admission into a data-driven revenue engine for sports facilities and festivals.

Courtney McKellar draws on four years of multi-departmental expertise across operations, lead coordination, and finance to explain how structured software deployments simplify day to day scheduling. For operations leaders in the healthcare sector, this conversation demonstrates how proactive communication and targeted technological solutions remove operational strain, streamline task delegation, and ensure facilities run at peak compliance.

Managing large-scale procurement and design changes across multi-residential or healthcare assets can lead to severe project delays and budget overruns if vendor logistics are uncoordinated. Carly Lindsay joins TechTalks to discuss balancing commercial procurement, aesthetic cycles, and white-glove installation strategies within capital facilities.