Ep. 23 Credit Revolution: breaking through industry standards to simplify credit

From developing groundbreaking credit features to overcoming challenges in a regulated industry, Marc Saade, Head of Product for Credit, shares his inside view of the credit revolution that’s happening at Revolut. Marc shares with host Alex Carril how his fascination with simplifying the complex has shaped his career and led him where he is today — innovating in the credit space. In this episode, Alex and Marc discuss: - What goes into being Head of Product for credit-related features - The basis for coming up with new features - How new credit features get out to market - Marc’s journey starting at Revolut and originating credit features - The impact since launching loans in 2020 - Embracing regulations from a global perspective to scale successfully - Challenges Marc has overcome while working with credit products - Why going back to basics is important when problem-solving - Marc’s advice to those considering a career in product development - What’s next for Revolut regarding credit-related features Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/4gVJ7SP

How do engineers make behind-the-scenes technology feel like magic for customers who tap a few buttons? Senior Backend Engineer, Mila Voronaia, breaks down how engineering is a creative process — taking abstract ideas and turning them into innovative solutions. From collaborating with team members to listening to customer feedback, she explains how this technical creativity shapes the financial features for Revolut Business. Mila gives an inside look into Revolut’s engineering department and shares advice for other artistic people who are interested in a tech-focused career. In this episode, Alex and Mila discuss: - Mila’s day-to-day as an engineer at Revolut - How she collaborates with team members to enhance features - The importance of listening to customer feedback - What Mila and her team are working on for Revolut Business - Skills necessary to succeed as an engineer  - What engineers can expect when working at Revolut - Common steps in the recruitment process for engineers - Mila’s professional journey into the world of engineering - Her advice to people considering a career in this field - How engineering is a creative process, turning ideas into tangible magic Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/4eFMBqL

How does business development influence a company’s profitability? To kick off season 2, host Alex Carril sits down with David Tirado, our Vice President of Global Business. Together, they explore how strategic decisions and effective leadership can drive sustainable growth while keeping customer value at the forefront. David shares key skills and insights that help him prioritise impactful projects, scale a global company, and create valuable partnerships within the industry. In this episode, Alex and David discuss: - What goes into being the VP for Global Business - How David is making an impact to sustainably scale Revolut - His journey at Revolut, starting as a developer and progressing his way up - What David finds exciting about the future of his role - Applying transferable skills into new roles in different functions - 3 key skills David puts into practise to find success - The approach to profitability for a global company - What goes into prioritising new projects - Common mistakes that businesses make - David’s deal-making tips to build win-win partnerships when negotiating Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/4ekqu8O

On the final episode of our first season, host Alex Carril talks with Daniel Watkins, Head of Regulatory Compliance, about the importance of this department. Dan talks about his current job and how he started at Revolut. He shares his thoughts on managing risk and protecting millions of customers around the world. In this episode, Alex and Dan discuss: - The role of Regulatory Compliance within a financial services company - How risk plays into Dan’s role as Head of Regulatory Compliance - What goes into protecting over 45 million customers around the world - How customers can stay informed in a consumer market - Dan’s career journey and why he decided to join Revolut - The entrepreneurial spirit that exists within Dan and Revolut - A typical day for Dan as Head of Regulatory Compliance - Coordinating controls with a global presence - Challenges Dan has faced and lessons learned along the way - Dan’s moments of success and why he likes working at Revolut Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/3y9L7p4

How do you look at what you have today to get to something better? Manuel Soto, Head of Operations for Revolut Business, chats with host Alex Carril about how creative problem-solving is at the core of a company’s success, and how we do it at Revolut. From the process of developing new features, to advice on how to best manage a team, Manuel gives insight into his role in operations and how he’s contributed to Revolut Business’ exponential growth over the past few years. In this episode, Alex and Manuel discuss: - How Manuel found his way from being a consultant to working at Revolut - What goes into being an Operations Manager at Revolut - Skills that have helped Manuel find success when it comes to problem-solving - The strategy for staying on top of the latest trends and developments - Revolut Business features solving problems for business of all sizes - The process behind prioritising new features or expanding into new markets - Embodying the Never Settle mindset to come up with better solutions - How to stand out in interviews or when starting at Revolut - Why dynamic relationships between businesses and customers are crucial - Manuel’s approach to measuring personal and professional success Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/3RYW03O

How do you start anew when you weren’t expecting change in the first place?    Kateryna Bannikova, Lead Recruitment Manager, shares her story of being displaced by the ongoing war in Ukraine.  While she had to find a home in a new country, she managed to regain a positive outlook on life, while growing her career at Revolut. As a recruiter for the engineering department, Kate gives her expertise on the recruitment process and ways to stand out on your CV and during interviews. Hear her inspiring story as a refugee and how she’s opening doors for others through Revolut’s Relocation Programme. In this episode, host Alex Carril and Kate discuss: - Her extensive people experience working from cruise ships to tech companies - How Kate’s life unexpectedly changed when the war broke out in Ukraine - Finding her way in England and starting a new career at Revolut - Revolut’s remote working policy that allows her to manage her work-life balance - Kate's advice for those in a similar situation or starting anew - Searching for top talent and supporting engineers with Revolut’s Relocation Programme - The skills recruiters are looking for in engineering candidates - How to outline the recruitment steps for the Engineering department - Tips to prepare for hiring stages, including technical interviews - What Refugee Awareness Month means to Kate Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/3L4FQlv

How can companies support LGBTQIA+ employees? As a committee member of Revolut’s Pride guild, João Duarte shares how Revolut is creating a safe space and what companies can do to better support their LGBTQIA+ employees. With his experience in social work and non-profit organisations, João applies his ability to provide support in his role as a Team Lead for the Financial Crime department. He uses these skills to guide and motivate team members, who protect millions of customers around the world from potential financial risks. In this episode, host Alex Carril and João discuss: - The many ways João supports people around him - What goes into being a Team Lead at Revolut - How the Financial Crime department keeps customers safe - Using autonomy and empathy to Deliver Wow Motivating employees through difficult situations - Creating a safe space at Revolut for LGBTQIA+ employees - João’s role within the Pride Guild, and how it’s helped to uplift team members - Why being active in your community is important and how to get involved - João’s views on companies’ involvement during pride events - Being your authentic self at work and how companies can support LGBTQIA+ employees Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/4ejHmO2

What goes into building the career you’ve always dreamed about? As the Head of Sales for Spain and Portugal, Elisabet Girvent Valls knows what goes into crafting the career you want for yourself. Elisabet tells host Alex Carril how staying true to your life's vision can help you achieve your career and family goals. She discusses her journey, from how she found herself in the world of sales to living in several countries in search of new challenges. In this episode, Alex and Elisabet discuss: - How Elisabet found herself in the world of sales - The traits she attributes to her success - What motivates Elisabet to continue her sales career - Revolut’s values of Never Settle and Get it Done - The opportunity that Elisabet couldn’t pass up on - Why you should say yes to an interview - How sales training could benefit employees and companies - The fast pace and results-driven mindset at Revolut - Lessons learned while being a parent and managing your career - How knowing what you want motivates you to achieve your dreams Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/3WUPONs

From getting to know Revolut early on as a payments business partner, Hugh Kingdon, now former Vice President of Payment Operations, saw the company grow from 13 employees to 10,000 with over 40 million customers worldwide. Now, as the first person to retire from Revolut, Hugh sits with host Alex Carril to recount his early memories with the company, what legacy he’s leaving behind as he waves goodbye, and advice to current and future leaders in the fintech industry. In this episode, Alex and Hugh discuss: - The unique passion and drive of Revoluters - How Revolut stands out amongst its peers - One of the secrets to Revolut’s success - What made Hugh not retire the first time and start at Revolut - Hugh’s career journey through payments and fintech - Key lessons learned from his extensive experience - How to make yourself in demand in your career - Advice to those thinking of moving into the fintech industry - When it’s time to make a career change - Tips for the fintech industry leaders of tomorrow Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/3K36VVD

How do you make an impression during an interview for customer facing roles? Senior Recruitment Manager Stephanie Ewin shares her tips for achievement-driven individuals who want to join Revolut in a sales or services position, for example, as an account executive or support specialist. Plus, find out how Steph’s theatrical roots have helped during her career in recruitment. In this episode, Alex and Steph discuss: - Steph’s background in theatre, and how it applies to her role in recruitment - How to highlight your experience when applying in a new field or changing careers - What goes into recruiting for sales and services roles at Revolut - Qualities Steph looks for in candidates - A break-down of the hiring steps for customer facing roles - The live skills and role play interview stage in more detail - How to be memorable during an interview - Things you shouldn’t do during an interview, according to Steph - What Steph looks for in recruiters - Advice to those who play a part in a growing company Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/3JMN38U