Retention Starts Before Day One: Rebuilding Healthcare Culture Through Empathy and Belonging with Kyle M.K., Senior Talent Strategy Advisor at Indeed

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Retention is the new recruitment in healthcare, and it starts before day one. In this episode, Kyle M.K., Senior Talent Strategy Advisor at Indeed, explores how recruitment, burnout, and belonging are evolving in healthcare workplaces. Drawing on data from 4.5 million monthly healthcare job seekers and Indeed’s Pulse of Healthcare study, he reveals that the leading causes of burnout stem from feeling overworked and underappreciated, particularly by managers. Kyle underscores that empathy, appreciation, and transparent leadership behaviors are essential for retention and for creating healthier organizational cultures. Ultimately, he reframes healthcare organizations as communities of people connected by shared purpose rather than mere productivity metrics. Tune in and discover how empathy, transparency, and belonging can transform the healthcare culture and enhance employee retention! Resources Connect with and follow Kyle M.K. on LinkedIn. Follow Indeed on LinkedIn. Visit Indeed’s website. Get a copy of Kyle’s book, The Economics of Emotion, here. Read Indeed’s Pulse of Healthcare 2024 here. Read Indeed’s Pulse of Healthcare 2025 here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Agentic AI is transforming healthcare operations by turning complex, manual processes into intelligent, autonomous workflows that save time, reduce costs, and improve patient outcomes. In this episode, Harpaul Sambhi, founder and CEO of Magical, and Douglas Hires, healthcare executive and advisor, explore how agentic AI is transforming automation across the healthcare ecosystem. They describe the evolution from rigid robotic process automation to adaptable, self-learning systems that function like autonomous agents capable of reasoning, adapting, and executing complex workflows without constant oversight. Through vivid examples, they demonstrate how providers and payers are utilizing agentic AI to streamline prior authorizations, optimize revenue cycle operations, and free staff for higher-value tasks. Harpaul and Doug also outline six key pillars for evaluating AI vendors: reasoning, adaptability, interoperability, agility, scalability, and fault tolerance. They emphasize that AI’s true purpose is to elevate people, not replace them, thereby fostering a smarter and more humane healthcare system. Tune in and learn how agentic AI is creating the future of autonomous healthcare operations today! Resources Connect with and follow Harpaul Sambhi on LinkedIn. Connect with and follow Doug Hires on LinkedIn. Follow Magical on LinkedIn. Visit Magical’s website.

Addressing the psychological side of workplace injuries can reduce recovery time by up to 70%, transforming outcomes for both workers and employers. In this episode, Joe Holtschlag, CEO of Ascellus Behavioral Health, and Liam Donohue, Founder and Managing Partner at .406 Ventures, explore how mental healthcare is transforming the workers’ compensation system and why this evolving market brings both challenges and opportunities. Joe traces the system’s evolution from its 1911 origins to today’s inclusion of mental health injuries, noting that 31 states now allow standalone psychological claims. He explains how Ascellus coordinates clinicians, claims adjusters, and employers to build an infrastructure that prioritizes care while ensuring timely return-to-work outcomes, achieving 88% returns within 8–12 therapy sessions. Liam adds an investor’s view, comparing this outcome-based model to AbleTo and emphasizing the double ROI of behavioral health, improving both human and financial results through technology, evidence-based therapy, and strategic partnerships. Tune in and learn how innovation and empathy are redefining recovery in the workplace! Resources: Connect with and follow Liam Donohue on LinkedIn. Learn more about .406 Ventures on LinkedIn and visit their website. Follow and connect with Joe Holtschlag on LinkedIn. Learn more about Ascellus Behavioral Health on LinkedIn and explore their website.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Remote therapeutic monitoring only works when it strengthens the relationship between patient and provider rather than adding friction. In this episode, Steven Coen, CEO and co-founder of SaRA Health, shares how his own frustrations as a physical therapy patient inspired him to redesign MSK care between visits. He describes how SaRA’s one-character SMS check-ins reduce cognitive load, strengthen continuity, and significantly boost adherence and outcomes. Steven also explains how remote therapeutic monitoring codes reshaped their business model, leading them to build an internal RCM system and prepare for 2026 codes that could greatly increase practice revenue. He highlights what sets their FDA-designated software apart, the lack of remote strategies across most practices, and the broader payment and prior-auth challenges shaping hybrid care models. Tune in and learn how remote care, thoughtful design, and better business models are reshaping MSK patient engagement! Resources Connect with and follow Steven Coen on LinkedIn. Follow SaRA Health on LinkedIn and discover their website.Email Steven directly here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com AI on bad data is artificial stupidity. And healthcare can’t afford that. In this episode, Charlie Harp, CEO and founder of Clinical Architecture, explains why the future of healthcare depends on high-quality data. He describes how his company has spent 18 years refining the “plumbing” of healthcare information, ensuring that AI, clinical systems, and decision tools operate on accurate, trusted data. Charlie introduces the Patient Information Quality Improvement Framework (PIQI), an open-source collaboration with partners such as the VA and CMS, to measure and improve data quality across the industry. He emphasizes that true healthcare transformation will come not from disruption, but from consistent, data-driven evolution. Tune in and learn how improving healthcare’s “data plumbing” could unlock innovation, interoperability, and trust across the entire ecosystem! Resources Connect with and follow Charlie Harp on LinkedIn. Follow Clinical Architecture on LinkedIn. Visit the Clinical Architecture website! Listen to Charlie’s previous interview on the podcast here. Check out The Informonster Podcast here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com The path to truly personalized, affordable medicine runs through data-driven operations, mature software, and disciplined execution. In this episode, Patrick Schinzel, Chief Operating Officer of Strive Pharmacy, shares his first-time HLTH insights and explores how Strive’s nationwide compounding model delivers precision therapies with both speed and scale. He explains how a cash-pay pricing strategy broadens access, even as challenges remain for Medicaid and Medicare populations. From the operator’s seat, Patrick highlights how analytics aligned clinical freedom with operational efficiency, out of 370 testosterone-boosting combinations, data revealed five consistently effective SKUs that improved delivery times, reduced costs, and enhanced outcomes without limiting physicians. He also details proactive potency testing on sterile lines to ensure efficacy, describes the shift from bespoke precision to “preferred” formulations for scalable personalization, and predicts that maturing software and robotics will soon make “lot size of one” production a reality. Tune in and discover how data, software, and intelligent operations are transforming personalized medicine into scalable, affordable care! Resources: Connect with and follow Patrick Schinzel on LinkedIn. Follow Strive Pharmacy on LinkedIn and visit their website! Email Patrick here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Health plans won’t achieve affordability or scale without modern systems that administer both claims and the exploding universe of non-claim programs. In this episode, Lori Logan, President and CEO of NASCO, discusses how payers can evolve from decades-old infrastructure to a modern framework that integrates benefits, payments, and member navigation across clinical services, digital tools, and condition programs. She explains that the real friction lies in members’ confusion about coverage and costs, while plans struggle to measure value and manage risk beyond traditional claims. Lori introduces an analytics-driven approach that unites claims, clinical, and engagement data with medical economics rigor to deliver timely, accurate insights to providers and advocates. She also highlights the critical investments shaping the future while sharing NASCO’s vision to help health plans redefine their role and innovate at scale over the next few years. Tune in and learn how to build the operations, analytics, and partnerships that make innovation affordable at scale! Resources Connect with and follow Lori Logan on LinkedIn. Follow NASCO on LinkedIn and explore their website.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Breakthroughs don’t happen in silos; they happen through collaboration. In this episode, Komeil Nasrollahi, Senior Director of Innovation and Venture Partnerships at Siemens Healthineers, discusses how the company combines 180 years of engineering excellence with startup-driven innovation to accelerate the transformation of healthcare. He explains why seamless clinical workflow integration is essential for any new technology to succeed. He shares lessons learned from evaluating emerging AI and diagnostic tools, including the importance of aligning the perspectives of enterprises, startups, and clinicians. He also highlights why digital twins and personalized medicine will redefine how patients are diagnosed and treated. Tune in to explore the future of healthcare innovation! Resources: Connect with and follow Komeil Nasrollahi on LinkedIn. Follow Siemens Healthineers on LinkedIn and explore their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Diagnostic intelligence is transforming healthcare by turning lab testing from a cost center into a strategic asset.  In this episode, Dr. Julie Schulz, Vice President of Product at Avalon Healthcare Solutions, discusses how integrating diagnostics into value-based care can lead to improved quality, lower costs, and enhanced preventive medicine. She notes that physicians are overwhelmed by the rapid growth of genetic testing and evolving clinical guidelines, leading to cognitive overload and inefficiencies. Diagnostic intelligence, she explains, can alleviate this by identifying the right tests at the right time and automating prior authorizations, reducing treatment timelines from 60 days to just 15. Dr. Schulz emphasizes that diagnostics inform 70% of healthcare decisions, making their effective use vital for improving access and outcomes, particularly among underserved populations, and underscores that simplifying data and embedding clinical decision support earlier can benefit both patients and providers. Tune in and learn how diagnostic intelligence is shaping the future of precision medicine and preventive care! Resources Connect with and follow Dr. Julie Schulz on LinkedIn. Follow Avalon Healthcare Solutions on LinkedIn and explore their website. Read Avalon Healthcare Solutions’ Annual Lab Trend Report here.

Live, facilitated groups that confront loneliness head-on are a powerful and scalable lever for real behavior change. In this episode, co-founders of Keep Company, Adrienne Prentice (CEO) and Claudia Naim-Burt (COO), share how synchronous, human-to-human groups outperform message boards and self-guided programs by dissolving shame, fostering accountability, and improving outcomes like retention and sustainable performance. They describe these groups as a “third space” between casual support and one-to-one therapy, supported by step-up and step-down pathways and referrals when clinical care is needed. To balance intimacy with scale, they highlight their patented gathering technology, 60-factor whole-person matching, and a closed-loop platform that manages registration, introductions, facilitation, and insights. Drawing on evidence across areas such as caregiving, chronic illness, and weight management, they emphasize that while AI can enhance logistics and quality, genuine human connection, and even healthy friction, it remains essential for resilience and long-term well-being. Tune in and learn how to design connection-first, scalable group care that retains its human core! Resources: Connect with and follow Adrienne Prentice on LinkedIn. Follow and connect with Claudia Naim-Burt on LinkedIn. Learn more about Keep Company on LinkedIn and visit their website.