
Season 5 Episode 4 - Understanding the Change Management Process
In this episode of Next Level Change Success, Therese unpacks one of the most misunderstood debates in the change profession: whether change management should be considered a process or not.
Drawing on 20+ years of real-world experience, she explains why process creates certainty, builds trust, and enables better outcomes — especially in complex, reactive environments.
You’ll learn:
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Why deferring to the change process can assist change practitioners to create clarity
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The 4-stage change model that works in real organisations
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How documentation can help with clarity
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How to use AI ethically to support change
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Why who you are being matters as much as what you do
If you work in projects, transformation, or continuous improvement programs this episode will change how you approach change.
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