Solving the returns issue in Retail

Next in Retail podcast discusses findings from our recent survey of global retail executives with Salesforce retail expert Michelle Grant. 

Experts in Retail and CP face-off with their predictions for 2022 and beyond.

In this episode, we’re going to talk about the latest challenges and trends for grocers from supply chain constraints to managing the digital awakening.

In 2020, Cyber 5, or Thanksgiving through Cyber Monday, saw the highest online spend ever. With the shifting tides and consumer behaviors comes the clear call to action to retailers. It’s never too early to start planning for holiday and ensuring you’re prepared for what the ever-evolving customer is seeking.  In today’s episode, we‘re going to discuss what 2021 expectations are and how retailers should be preparing. Joining me today is Andy Halliwell, Publicis Sapient Retail Strategy Lead for EMEA and APAC, and Hilding Anderson, Retail Strategy Lead for North America at Publicis Sapient. I’m your host for the session Reva Bhatia. 

Expert takes on tackling the trillion dollar returns problem in retail

Unpacking how retailers can beef-up their profitability in e-commerce

Experts take on what to expect in ’21 in the wild-world of Retail 2020 was a whirlwind. Let’s take a look back at some of the key themes that emerged and zero-in on what we should expect for 2021 – with a focus on giving retailers an edge on where they need to focus in order to succeed.

Publicis Sapient interviews Whole Foods CEO John Mackey on his novel "Conscious Leadership" and the evolving role that digital plays in their organization

Retail experts from Publicis Sapient, Adobe and 451 Research discuss market research on data maturity in retail, and double-click into reviewing “what good looks like” in this ecosystem in 2020 with the goal of equipping retailers with better clarity on understanding what it takes to truly harness data to drive growth

According to research, data shows that e-commerce spend has nearly doubled during the COVID-19 pandemic with June increases showing an uptick of close to 80% over the prior year. These staggering increases beg the question: can retailers continue to sustain these peak volumes indefinitely? Adding fuel to the fire, many retailers are also now prepping for the impending holiday season. With retailers like Walmart and Target calling off the ever-popular Black Friday and doubling down on their cyber-offers – we are all bracing for the one-two punch that will be this year’s holiday shopping season. In today’s episode we will discuss what the accelerated consumer adoption of e-commerce means for retailers, and how they should think about managing for these unpredictable times.