Episode 74: Customer Success (w/ Nick Miller)

Agents are everywhere and so is Microsoft Copilot, but what does that actually mean? Luckily, Richard Riley, GM Product Marketing for Business Applications, joins the podcast to talk the difference between agents and Copilot, who gets the most out of agents, and what's next for agents. This episode is jam packed with information and value and we're excited to hear how Richard helps shape your thoughts on what's possible with Microsoft Copilot and agents.

Customer success is a big topic and there are many paths to success for organizations using Microsoft Power Platform. In the first episode of the new year, Nick Miller, Senior Cloud Solution Architect at Microsoft talks about how to build proofs of concept, modernizing solutions, and incorporating agents and Microsoft Copilot into Power Platform solutions. Nick gives some great examples of what's possible with Microsoft Power Platform and provides tips on how to get successful solutions built quickly!

At Microsoft Ignite 2024 we announced managed security, managed governance, and managed operations. These three pillars show the breadth of governance and security features available across Microsoft Power Platform. Let's take a dive into the new experience with Mik Ferland, who joins us again to get us ready to utilize all these amazing new features! 

Ignite brought a bunch of great news around Microsoft Power Platform and a huge part of that was through managed security, managed governance, and managed operations. So why were these announcements so important? Hear it from the man leading the charge, Ryan Jones, Partner PM Director, Scale, at Microsoft who will go over the state of Power Platform governance, how integrated governance is across the Microsoft-stack, and how do we graduate makers from building personal productivity to enterprise-grade.  Unlock innovation through governance! Watch Ryan and Shawn Nandi's Ignite session here: https://ignite.microsoft.com/en-US/sessions/BRK180?source=sessions

With Microsoft Power Platform, there is strength in numbers. To get the most out of Power Platform, organizations need to build a community of champions, educators, and innovators. But how do you do this and where do you start? Uday Adhikari, Microsoft MVP, drops by the podcast to discuss his experiences and how to grow a successful Power Platform community in your organization. 

There is so much news at Ignite, we had to have a second episode this week! Microsoft Dataverse has been showing up in all of Microsoft Power Platform and Mike Bassani is back to let us know what is new, what users can expect, and how get the most out of the newest Microsoft Dataverse announcements at Microsoft Ignite 2024.  Watch Mike Bassani and Jenn Cockrell's session here: https://ignite.microsoft.com/en-US/sessions/BRK275?source=sessions    

It is Ignite week and there is so much happening! Leon Welicki, VP & CPO of Microsoft Power Apps joins the show to talk about all the amazing announcements for Power Apps. Learn about what's new and how get your hands on all the cool features! Want to watch Leon's session at Ignite, check it out here:  https://ignite.microsoft.com/en-US/sessions/BRK172?source=sessions

What can help you design application workloads for current needs and future challenges? What will help you asses what areas of your Microsoft Power Platform needs attention and resources? What even is a workload? Robert Standefer and Manuela Pichler, creators of Power Platform Well-Architected joins the podcast to go over who is this for and how it can help your organization improve. 

What happens when two podcasts meetup? Well, turns out it's an awesome experience! Kenneth Johnson (KJ) and Kevin Galang from the Digestible Dynamics podcast join us to drop some knowledge on Dynamics 365, why should Power Platform customers look to Dynamics 365 and how both products are integrated and complimentary of each other. We had so much fun with this one! Check out the Digestible Dynamics podcast here: https://open.spotify.com/show/68i94lqxovOfq2weg9VKYd

Knowledge is power, and Power Platform knowledge is extra powerful. So how do share the knowledge of using Microsoft Power Platform? Training is the key, and we are lucky to have the legend, Laura Rogers join the podcast to discuss training strategies, how generative AI has changed training, and what is the best platform for delivering training content. Laura is such a wealth of information, and we highly recommend you check out the Information Worker Mentor content here: https://www.iwmentor.com/.