FTCA Podcast #109 - Beth LeChance - Medical Virtual Assistants

Beth Lachance, CEO of Global Medical Virtual Assistance (GMVA), outlines how HIPAA‑certified medical virtual assistants (MVAs)—mostly nurses or staff with medical/insurance experience—handle front‑office, clinical/back‑office and revenue‑cycle tasks. Recruited mainly from the Philippines and rigorously trained with immediate HIPAA compliance, MVAs integrate in real‑time with practices, reducing clinician burnout and boosting patient satisfaction.

Dr. Bobby Maybee returns to the FTCA podcast to introduce the Chiropractic Success Academy (CSA), aimed at early-career chiropractors seeking clarity in practice management. He announces the upcoming "Thrive" event in January 2027 in Atlanta, focusing on seven key principles of chiropractic success. Sharing his personal health journey with a germ cell tumor, he emphasizes the importance of trust in healthcare, highlighting that patient confidence is built on visible competence and effective communication. Dr. Maybee encourages chiropractors to refine their communication skills to enhance patient satisfaction and care experiences.

Dr. Bobby welcomes Dr. Naota Hashimoto to discuss his journey from aspiring dentist to chiropractor, sparked by a personal car accident. The conversation explores the authenticity of chiropractors' narratives, the slow acceptance of chiropractic care in the medical field, and the critical importance of patient retention. Dr. Hashimoto introduces TrackStat software for efficient practice management and emphasizes the need for chiropractors to develop marketing, sales, and communication skills to build trust and enhance patient engagement. He shares insights on business fundamentals and the potential for significant financial success through effective sales strategies.

Dr. Patrick Battaglia, Chiropractic Physician and Assistant VP of Community-Based Clinical Education at University of Western States, brings extensive experience in integrating chiropractic care into diverse healthcare settings, including community-health centers. He is a board-certified chiropractic physician with special training in chiropractic radiology and is dedicated to providing immersive clinical experiences for chiropractic students. 

Dr. Tim Bertelsman is the co-founder of ChiroUp. He graduated with honors from Logan College of Chiropractic and has been practicing in Belleville, IL since 1992. He has lectured nationally on various clinical and business topics and has been published extensively. Dr. Bertelsman has served in several leadership positions and is the former president of the Illinois Chiropractic Society. He also received ICS Chiropractor of the Year in 2019.

After 11 years in the run and outdoor specialty retail space Brian Beckstead worked to create Altra Footwear. Built a sales team and program as VP of Sales in pioneering the early years of Altra before becoming President where he had a wide variety of responsibilities including managing revenue, margin, P&L, and a team of Directors in the departments of Operations, Sales, Marketing, Product, and International. Worked to finalize and transition Altra being purchased from ICON Health and Fitness to the VF Corporation. Currently focusing on Strategic Projects and PR. He is a focused, determined, and a free-thinking executive and an excellent podcast guest.

Dr. Steele began his career with a post graduate residency at The Central Institute for Human Performance under Dr. Clayton Skaggs. During this unique opportunity he was able create/implement rehabilitation programs for members of the St. Louis Cardinals, Blues, and Rams. Dr. Steele also had the distinction of working with keynote speakers and researchers in the field of manual medicine including Pavel Kolar, Stuart McGill, Brett Winchester, and Clayton Skaggs.Dr. Steele has since begun private practice at Premier Rehab in the greater St. Louis area. He currently lectures for the Illinois Chiropractic Society on clinical excellence and evidence based treatment of musculoskeletal disorders. He also serves on the executive board of the ICS as the southern district president. He has been certified in Motion Palpation, Dynamic Neuromuscular Stabilization, Active Release Technique, and McKenzie Directional Therapy. Dr. Steele is a Co-founder of ChiroUp.  Permalink

Mark A. King, DC is a 1982 honors graduate and student athlete of Florida Southern College and a 1986 cum laude graduate of Life Chiropractic College in Marietta Georgia. Dr. King opened the Mt. Lookout Chiropractic and Sports Injury Center with his wife, Dr. Donna Moloney, in February, 1987. Together, they run a large, eleven-doctor multi-disciplinary clinic in Cincinnati, Ohio.Dr. King is on the post-graduate faculty of National University Health Sciences. Dr. King became the third President of the Motion Palpation Institute in 2001 and continues in that capacity. He has been an instructor for the Motion Palpation Institute since 1994 and has taught all over the world. He has co-authored a case presentation for JMPT on cervical spine instability following a traumatic automobile accident. He has written over 25 articles for Dynamic Chiropractic.Dr. King is past president of the Southwestern Ohio Chiropractic Association and Chiropractic Choice, and he is a member of the ACA and the Ohio State Chiropractic Association.Dr. King is involved in the development and teaching of all the MPI classes Permalink

Dr. Greg Adams is a chiropractor and physical therapist who has been a B3 Sciences Certified BFR provider and educator for 4 years. In this podcast we discuss why BFR matters, and what it can do for patients and your practice. Check out B3 Sciences at b3sciences.com.

Dr. Bill Tortoriello graduated from the National University of Health Sciences (NUHS) in  2006 as a Chiropractic Physician. Soon after, Dr. Bill opened his own private practice in Chicago, Integrative Chiropractic, where he still treats patients today. From 2014 to 2020, and again in 2022, Dr. Bill served as adjunct faculty for the Clinical Sciences Department of NUHS, teaching Functional Rehabilitation, as well as Sports Medicine courses. In 2007, Dr. Bill attended his first course in Dynamic Neuromuscular Stabilization  (DNS), a principled approach to physical medicine and rehabilitation that now serves as the basis for his treatment approach. In 2014, after completing hundreds of hours of continuing education, including a final 6-day rotation in the Physical Medicine Department of Motol Hospital in Prague, Czech Republic, Dr. Bill was officially certified as a DNS Practitioner. Furthermore, due to years of an additional,  separate track of DNS coursework that he completed, Dr. Bill was also certified as a  DNS Pediatric Practitioner, which enables him to perform a unique physical examination on infants and children, as well as provide conservative, functional treatment if necessary. Dr. Bill’s pediatric expertise can serve as a useful, effective adjunct to the care provided by pediatricians.  In 2019, Dr. Bill was honored to be invited by the Prague School of Rehabilitation to attend their DNS instructor certification course which only occurs every two years in Prague at Motol Hospital. Since then, Dr. Bill has had the pleasure of teaching a variety of DNS seminars to his colleagues and students across the country. In fact,  the DNS program is responsible for educating thousands of healthcare practitioners around the world every year.