Episode 147: The Impact of Delightful Facilitation

"If you don’t have those underpinnings of being anchored to something, it’s really difficult to do anything else. That’s just baseline sort of human functioning."- Kellie Artis In this episode of the Facilitation Lab podcast, host Douglas Ferguson converses with Kelly Artis, founder of Mission Identity, who empowers women through the Enneagram. The discussion highlights the transformative power of facilitation, particularly through Kelly's experiences in the George W. Bush Institute's Veteran Leadership Program. Kelly shares her journey into facilitation, emphasizing the importance of psychological safety, empathy, and deeper connections in group settings. She reflects on how effective facilitation goes beyond traditional teaching, fostering meaningful interactions and personal growth. The episode underscores the impact of creating safe spaces for dialogue and collaboration.  

"Take that risk, take that step forward. Don’t think about it, just do it. Sometimes you just have to take that step, and by doing that, my life changed completely.”- Tony Toto In this episode of the Facilitation Lab Podcast, host Douglas Ferguson converses with Tony Toto, a facilitator at the Outdoor Wisconsin Leadership School. Tony shares his journey from real estate to facilitation, emphasizing the transformative power of adventure-based team-building activities. He discusses the importance of physical and emotional safety, non-verbal communication, and the role of conversation in fostering trust and collaboration. Tony also reflects on his continuous learning process and the impact of his work on participants. The episode underscores the significance of taking risks, seeking mentorship, and the lasting benefits of experiential learning.  

"I think that is one of the best gifts that you can give other people is yes, we're all just chemical biological beings at the beginning of these, and we have all the choices in the world to go somewhere else."- Nathan Hughes In this episode of the Facilitation Lab podcast, host Douglas Ferguson converses with Nathan Hughes, COO and co-founder of Detroit Labs. Nathan shares his journey from a technology-focused career to embracing facilitation and leadership. He discusses the pivotal role of facilitation in managing teams, especially during crises like the pandemic. Nathan highlights the importance of practice in low-stakes environments to build facilitation skills and emphasizes the need for trust and connection within teams. He also offers advice for technology leaders transitioning into management, stressing the value of redefining success and maintaining personal creative outlets.  

"I take the opportunity to build culture and connection with that team to make them stronger. And that's something that's really rewarding for me—when I leave the process to see after nine months of working with them that this team is much more close, more connected, and trusts each other more.."- Julie Baeb In this episode of the Facilitation Lab podcast, host Douglas Ferguson speaks with Julie Baeb, a Senior Consultant at Team Works. Julie shares her diverse career journey from advertising to architecture and eventually education, where she developed a STEM enrichment program. They discuss pivotal moments in Julie's facilitation career, including a transformative professional development session and a human-centered design retreat she led for school administrators. Julie emphasizes the importance of icebreakers, observation, and incorporating play and movement into sessions to foster engagement and psychological safety. The episode highlights Julie's commitment to building strong, connected teams through thoughtful facilitation.  

"Now more than ever, we need facilitation, which is different than being a facilitator."- Jim Kalbach In this episode of the Facilitation Lab podcast, Douglas Ferguson talks with Jim Kalbach, Chief Evangelist at MURAL and author, about his facilitation journey and expertise in mapping. Jim shares a pivotal experience leading a workshop at LexisNexis and how it propelled his career. He discusses the influence of room setup on collaboration, the power of visual maps for team alignment, and his interest in Wardley maps. Jim also reflects on the evolution of facilitation with technology, the shift to remote workshops, and the future of facilitation as a widespread skill. The episode emphasizes the transformative role of facilitation and visual tools in improving group collaboration.  

"Change is inevitable; it's how you adapt to it. It's the tools that you look for, the how do you want to grow so that you can adapt better to these changes that come your way."- Neallie Kani In this podcast episode, Douglas Ferguson hosts Nelly Carney, a UX Specialist from Hogan Assessments, who shares her facilitation journey and the impact of leadership classes on her career. She discusses the importance of creating a comfortable environment for teams, inspired by Eric Scarborough's calming facilitation approach. Nelly applies techniques like icebreakers and working agreements to enhance her meetings, emphasizing trial and error and monthly check-ins for continuous improvement. She uses visual aids like PowerPoint to align her team and stresses the significance of consistent reminders of team values. The conversation also touches on the importance of feedback, individual connections, and the transformative power of facilitation certification. Nelly encourages embracing learning and networking for professional growth.

"I allow myself to be very vulnerable and open because I know I'll grow in it, but I also know it helps others step into being vulnerable alongside me."- Susan Wilson-Golab In this episode of the Facilitation Lab podcast, Douglas Ferguson converses with Susan Wilson Go Lab about her evolution from a K-12 district administrator to an expert in educational leadership and facilitation. Susan delves into her career progression, the significance of adapting to different organizational cultures, and the patience needed for effective change facilitation. Her reflections offer valuable insights into the world of professional learning and the art of facilitation.  

"Delight is actually a combination of multiple emotions; it is joy coupled with surprise. So, I've really been thinking about how I can bring in more of that delight with very small tweaks to our everyday rituals at my company."- JJ Rogers In this episode of the Facilitation Lab podcast, host Douglas Ferguson speaks with JJ Rogers, Director of Product Design at Watermark and a facilitation expert. They discuss JJ's facilitation journey, from his early career to his current role, emphasizing the importance of engaging activities and setting clear expectations. JJ shares his strategies for combating disengagement, particularly in virtual meetings, by creating novel experiences and incorporating user feedback. They also touch on the scaled agile framework and the significance of preparation in facilitation. The episode concludes with JJ's focus on bringing joy into everyday meetings and his successful mentorship program at UXPA.  

"I am a poor participant when I am poorly led, but when I'm well led through a process, I'm really willing to play along."- Rebecca Sutherns In this podcast episode of the Facilitation Lab, host Douglas Ferguson talks with Dr. Rebecca Southern about her journey in facilitation and the nuances of group work. Dr. Southern, with 27 years of experience and authorship of three books, including "Elastic Stretch Without Snapping or Snapping Back," shares her early discomfort with group work and how it influenced her interest in facilitation. She discusses the importance of well-structured and skillfully facilitated group processes and the potential of collaborative activities. The conversation touches on the challenges of group dynamics at various stages of life and the benefits of providing structure to group interactions to enhance efficiency and reduce awkwardness.  

"We need facilitators to create that room. There are very few and the scientists who are quite enthusiastic as well as the decision leaders, what they know right now is PowerPoint one PowerPoint after another. And which is quite boring but they don't know what to do, how different, what other ways can we do it, can we pass on this information? Any sector that you talk about within Africa, they will need that, they will need facilitators because of the growth trajectory that we are looking at and the change that we need to bring about."- Eddie Jjemba In this episode of the Facilitation Lab podcast, host Douglas Ferguson interviews Eddie Jumper from the Red Cross Red Crescent Climate Center. Eddie discusses his work in making African cities resilient to climate change and his journey into environmental education. He shares his experiences in facilitation, including the importance of adapting to diverse cultures and contexts. Eddie also talks about the financial barriers to facilitation training in Africa and how the Red Cross is addressing this issue. The conversation also covers the use of games in facilitation, the process of designing meeting agendas, and the future of facilitation in the context of climate change.