The Transformative Power of Customer Experience

With the growing buzz around AI and its impact on marketing, sales, and creativity, we thought it was high time to delve into this topic and ask AI some burning questions. That’s right, in this episode our guest is Artificial Intelligence.  Check out this thought-provoking discussion about how AI can assist marketers, salespeople, and creatives in their respective fields. From market research and content creation to lead generation and competitor analysis, AI brings a wide range of capabilities to the table. But how does AI's advice in marketing strategy hold up against human expertise? What role does AI play in the content creation process, and should creatives be concerned about their jobs being replaced? Join us as we dive deep into the world of AI and uncover its potential, limitations, and the ever-evolving relationship between humans and technology. Connect with Vince: https://www.linkedin.com/in/vince-freeman-55ba152/ Connect with David: https://www.linkedin.com/in/schweisthal/

People buy experiences, not products - which are you trying to sell? In this episode, we’re joined by Dave Shaw, Director of Concessions and Air Service with the Indianapolis Airport Authority, who brings a unique perspective from the airport industry. Dave shares his insights into how airports, as complex entities with multiple business partners, strive to create a seamless and memorable experience for passengers. Join us as we delve into the challenges of managing various touchpoints and learn how Dave prioritizes customer service, employee recognition, and proactive maintenance to cultivate brand identity in a highly competitive market.  Connect with Vince: https://www.linkedin.com/in/vince-freeman-55ba152/  Connect with David: https://www.linkedin.com/in/schweisthal/

We all thought the bots would come for blue collar jobs first, but it turns out AI tech is a lot more creative than expected. In today's episode, Chief Creative Officer for HardingPoorman and Miles Printing and Song Whittler, Brian Harvey joins our hosts for a fireside chat on a topic that has been making waves across all industries: artificial intelligence. Listen in as the trio discusses their experiences and perspectives on the growing creative aspects of AI and its evolving capabilities. From using AI to generate engaging content, to leveraging its capabilities for research and brainstorming, they share their observations and even some surprising outcomes. Get ready for an enlightening and thought-provoking conversation on AI's influence in the world of brand, marketing, and sales. Check out Brian’s songwritting website: https://songwhittler.com/ Connect with Vince: https://www.linkedin.com/in/vince-freeman-55ba152/ Connect with David: https://www.linkedin.com/in/schweisthal/

You said you were going to do something, do it. You can’t live up to your promises, own it. Daryle Johnson, Program Director of the Accellerate 100+ Program, likes to keep things simple and keep people honest. Those principles along with his abundance theory mindset have propelled him to success time and again. In this episode, Daryle shares his insights on the simple practice of living up to your own standards and how that translates to both personal and professional brand. Listen in to learn from a trusted sales expert on how to become the same. Connect with Vince: https://www.linkedin.com/in/vince-freeman-55ba152/  Connect with David: https://www.linkedin.com/in/schweisthal/

Taking someone over the line from prospect to customer isn’t about what you do, it’s about how you do it - what really sells them is the experience. In this episode, our hosts share captivating anecdotes about the power of personal connections, the importance of first impressions, and the evolution of understanding customer needs. They delve into how an exceptional brand experience can sway uncertain clients, and why it's vital to prioritize customer satisfaction throughout the entire sales process. So grab your headphones and get ready to discover the secrets of creating remarkable brand experiences. Connect with Vince: https://www.linkedin.com/in/vince-freeman-55ba152/  Connect with David: https://www.linkedin.com/in/schweisthal/

People buy experiences, not products - which are you trying to sell? In this episode, we’re joined by Dave Shaw, Director of Concessions and Air Service with the Indianapolis Airport Authority, who brings a unique perspective from the airport industry. Dave shares his insights into how airports, as complex entities with multiple business partners, strive to create a seamless and memorable experience for passengers. Join us as we delve into the challenges of managing various touchpoints and learn how Dave prioritizes customer service, employee recognition, and proactive maintenance to cultivate brand identity in a highly competitive market. Connect with Vince: https://www.linkedin.com/in/vince-freeman-55ba152/  Connect with David: https://www.linkedin.com/in/schweisthal/

In this episode, we have the pleasure of sitting down with Sarah Jacobs, an experienced sales professional and HardingPoorman’s new Senior VP of Sales, to discuss how sales has evolved and adapted in recent times. Sarah shares her insights on the changing landscape of sales, the importance of building relationships, and understanding clients' needs. Along the way, we also delve into the interconnectedness of sales and marketing, the significance of lead generation, and strategies for effective selling. Connect with Vince: https://www.linkedin.com/in/vince-freeman-55ba152/ Connect with David: https://www.linkedin.com/in/schweisthal/

What type of program makes retention and engagement skyrocket while simultaneously building a positive brand image? Here’s a hint, it starts with dreams. In this episode, we have a special guest joining us: Jeff Curtis, a founding partner at The Watermark Group. Jeff shares his insights on the importance of nurturing employee dreams within a company's culture, and how it can positively impact brand perception and customer loyalty. Listen in for real life examples of how caring for your people ties into employee engagement, loyalty, and ultimately, customer satisfaction.  Connect with Vince: https://www.linkedin.com/in/vince-freeman-55ba152/  Connect with David: https://www.linkedin.com/in/schweisthal/

First there was man - alright, we’re not going back quite that far but in this episode our hosts, Vince Freeman and David Schweisthal, are taking a look at the biggest changes marketing has been through during their careers and what past technological disruptions can teach us about preparing for tomorrow’s. Listen in to hear insights into the evolving world of marketing, the impact of technology and data, and the importance of adaptability and staying ahead of the curve. Connect with Vince: https://www.linkedin.com/in/vince-freeman-55ba152/ Connect with David: https://www.linkedin.com/in/schweisthal/

Customers are often over half way through the buying process before they every speak to a salesperson. So what’s doing the talk up until that point? Your brand. On this episode, Will Milano, podcast host and CMO at Integrity Solutions, joins us to talk about the intangible factors of sales success. Listen in as we explore the crucial connection between sales and branding, discuss the evolution of these roles, and uncover the secrets to cultivating a strong, authentic company brand that resonates with customers. If you're looking to enhance your organization's brand, attract loyal customers, and drive business growth, then you definitely don't want to miss this enlightening conversation. Connect with Vince: https://www.linkedin.com/in/vince-freeman-55ba152/  Connect with David: https://www.linkedin.com/in/schweisthal/