Stop Destroying Your Current Customer Relationships

Hey, Mark here with a quick update about this evergreen interview series and my other podcast, The Podcast Accelerator (https://www.markasquith.com/listen).

Small business owners know the importance of communication. We’re never out of reach for our clients and we’re answering calls, e-mails and social media messages almost 24/7. But when it comes to speaking to our staff, colleagues and clients in a formal setting, how many of us are projecting the right image of leadership? Public… The post How to Develop the Perfect Communication Skills to Fulfil Your Leadership Potential appeared first on Excellence Expected, by Mark Asquith.

We’ve all seen advertising campaigns from banks and telecommunications companies that advertise a whole range of benefits for new customers. Wow, it sounds like a fantastic way to bring in new customers, right? If you are already a customer, how does that make you feel? You’ve been loyally giving them your business for several years… The post Stop Destroying Your Current Customer Relationships appeared first on Excellence Expected, by Mark Asquith.

Company culture has changed a lot. Employees are no longer motivated by money or titles. Now, employees want to feel a sense of contribution and growth. They want to feel good about their jobs and proud of their work and contributions. They don’t want to just shut up and do their job. This new cultural… The post Creating a Culture of Leadership with Brett Gajda appeared first on Excellence Expected, by Mark Asquith.

Too many people in business look at potential employees’ skills rather than the person or the passion that person has for the business. Instead of playing it safe and hiring someone based on if they can do this, went to this school, achieved this GPA… you need to hire people with passion to believe in… The post Hire on Passion, Not Skill with Alan Arlt appeared first on Excellence Expected, by Mark Asquith.

Being a small business owner with a staff can be challenging. The most challenging aspect is finding and retaining the right staff members by motivating them! Staff motivation at every level is changing. People want some control with their lives and choose when they work and how they work. They want to have a little… The post Three Ways To Motivate Your Staff for the Long Haul appeared first on Excellence Expected, by Mark Asquith.

Putting your head down and working hard is just a fairytale. You have to tell people what you need, and you need people to help you make it to the next level. You need a strong network of critical resources to reach personal and professional goals and build a business. Your Network=Your Net Worth Most… The post The Gold Within Your Current Network – Small Business Networking appeared first on Excellence Expected, by Mark Asquith.

Are you fired up to go to work? Do you feel like you play an active role? Or do you feel like you just go to work, do your job, and get paid? Are you engaged as an employee? If your answer is “No,” you are not alone. What helps to create an effective company… The post You’re Doing Employee Engagement Wrong – Really appeared first on Excellence Expected, by Mark Asquith.

In business, you can’t do everything yourself. That’s where partners and collaborators come into play. You need people that you can trust and rely on. Also, you need to understand what and who you truly need. Your ingrained preferences and beliefs may not be the best way to base decisions. You may be very different… The post Finding The Right Small Business Partner for The Long Haul appeared first on Excellence Expected, by Mark Asquith.

Do your employees enjoy going to work? Or are they bored and lack motivation? Do they do the same thing day after day? What if they had a job that was fun and exciting where they learned new skills? Employees want to do well and impress; they don’t want to go to work to perform… The post Boost Employee Morale and Small Business Profits with Tested Personnel Training Implementation appeared first on Excellence Expected, by Mark Asquith.