The Future of Medicare Advantage and AI in Contact Centers with Henry Falter, COO at EngageCX

In this episode, Scott Becker discusses the alarming rise in ER wait times, which have reached a decade-high average of 2 hours and 45 minutes. He outlines five major factors contributing to the strain on emergency departments, including the lack of primary care access, closures of nursing homes, staff shortages, slow triaging processes, and the growing impact of behavioral health needs.

In this episode, Henry Falter, COO of EngageCX, joins Scott Becker to discuss the evolving landscape of Medicare Advantage, the impact of AI on contact centers, and the future of healthcare marketing. Henry shares insights on the changing dynamics of payers, the challenges of open enrollment, and his advice for emerging leaders in a post-COVID world.

In this episode, Tammy Boyd, Chief Revenue Officer at Lakeside Neurologic, discusses the organization's holistic approach to neurorehabilitation, the challenges of staffing and payer systems, and key growth opportunities in post-acute care.

In this episode, Kayce Degenhardt, Vice President of IT Clinical Applications at Inova Health System, discusses the integration of AI in clinical systems, application rationalization, and supporting her team's well-being. She shares her vision for improving clinician and patient experiences, along with advice for emerging healthcare leaders.

In this episode, Brandon Buchanan, FACHE, System Assistant Vice President of Health Equity and Operations at Endeavor Health, discusses innovative strategies to close care gaps using data-driven approaches and technology. He shares impactful projects and lessons from leading health equity initiatives across the system’s diverse patient population.

In this episode, April Ernst, Chief Operating Officer at Orlando Health Jewett Orthopedic Institute, shares insights into the challenges and opportunities driving orthopedic and spine care. She discusses growth strategies in Central Florida, advancements in robotic surgery and telemedicine, and the shift toward outpatient care, all while keeping patient-centered, value-based care at the forefront.

In this episode, Dr. JR Ford and Krista Baty discuss the growth and transformation at Hendrick Medical Center Brownwood. They highlight improvements in the emergency department, new service lines, and the hospital's commitment to providing high-quality care for the community.

In this episode, Damiana Andonova, MHA, a multidisciplinary health strategist, maternal health advocate, and poet, joins the Becker's Healthcare Podcast to discuss her collaborative project on creating an oath for healthcare leaders. She shares her passion for healthcare equity, leadership, and the importance of uniting professionals around a common vision to inspire meaningful change in the industry.

In this episode of the Becker's Healthcare Podcast, host Lukas Voss sits down with Jennifer Baron, Chief Experience Officer at NRC Health, to explore the challenges and opportunities arising from the generational divide in healthcare. As the healthcare workforce undergoes a significant shift, with more Gen Z entering the field and experienced Baby Boomers retiring, it's crucial to understand how generational differences can impact patient care and organizational culture. Jennifer shares insights on the key challenges faced by health systems, strategies for bridging the gap, and the importance of human understanding in delivering exceptional patient experiences.This episode is sponsored by NRC Health

In this episode, Claire Dundon, Director of Population Health at Oak Street Health, discusses her unique career journey and the key strategies Oak Street Health uses to build strong talent pipelines. Claire also shares valuable insights on supporting emerging leaders and the importance of emotional intelligence in healthcare leadership.