Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health

18.9.2026

Becker’s Healthcare Podcast

0:00

16:18

In this episode, Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health, joins the podcast to discuss why patient and consumer experience should be viewed as interconnected aspects of healthcare. She also shares insights on optimizing the “front door” through tools such as websites and contact centers, while emphasizing the importance of workplace culture and team member engagement.

Weitere Episoden von „Becker’s Healthcare Podcast“

Robert Isaiah Nielsen, Epic Site Director for Jacobi Medical Center and North Central Bronx at NYC Health and Hospitals
vor 3 Stunden
21:13
Robert Isaiah Nielsen, Epic Site Director for Jacobi Medical Center and North Central Bronx at NYC Health and Hospitals, joins the podcast to discuss reducing clinician burnout and the importance of investing in people as much as technology. He also shares insights on future opportunities for growth, including the potential of remote patient monitoring to enhance patient care and support healthcare teams.
Greg Damron, Chief Financial Officer and Interim School of Medicine Executive Director of Finance at University of Missouri Health Care
vor 10 Stunden
17:43
In this episode, Greg Damron, Chief Financial Officer and Interim School of Medicine Executive Director of Finance at University of Missouri Health Care, joins the podcast to discuss rebuilding trust with patients and addressing the growing affordability crisis in healthcare. He also shares insights on balancing financial priorities with the need to deliver accessible, patient-centered care.
Verpasse keine Episode von “Becker’s Healthcare Podcast” und abonniere ihn in der kostenlosen GetPodcast App.
How Specialty Pharmacy Leaders Can Build Stronger Governance, Accountability, and Trust Around the Use of AI
vor 17 Stunden
15:14
In this episode, Stephen McGee, Executive Vice President and Chief Compliance Officer at SandsRx, discusses building AI governance, vendor accountability and staff trust while using AI to improve specialty pharmacy workflows, patient access and operational efficiency. This episode is sponsored by URAC.
Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health
vor 21 Stunden
16:18
In this episode, Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health, joins the podcast to discuss why patient and consumer experience should be viewed as interconnected aspects of healthcare. She also shares insights on optimizing the “front door” through tools such as websites and contact centers, while emphasizing the importance of workplace culture and team member engagement.
Carol Gomes, Chief Executive Officer and Chief Operating Officer at Stony Brook University Hospital
vor einem Tag
18:48
In this episode, Carol Gomes, Chief Executive Officer and Chief Operating Officer at Stony Brook University Hospital, joins the podcast to discuss making care safer and improving outcomes for patients. She also shares insights on expanding pediatric services and advancing clinical programs to meet the evolving needs of the community.
Jeffrey Marshall, MD, Chief of Cardiology at the Northside Hospital Heart Institute
vor einem Tag
16:18
In this episode, Jeffrey Marshall, MD, Chief of Cardiology at the Northside Hospital Heart Institute, joins the podcast to reflect on defining moments throughout his career and the evolution of cardiology at Northside. He also shares how his role has changed over time and offers his perspective on the growing attention surrounding artificial intelligence, including why he believes AI may be overhyped by the media.
Thomasina Wilkins, Chief Revenue Officer at Sinai Chicago
vor 2 Tagen
15:15
In this episode, Thomasina Wilkins, Chief Revenue Officer at Sinai Chicago, joins the podcast to discuss mission-driven care and the importance of improving the patient experience. She also shares insights on strategies for excellence in care and how organizations can strengthen their approach to delivering high-quality patient-centered services.
Austin Jones, CPA, Senior Vice President and Chief Financial Officer at NKC Health
vor 2 Tagen
13:28
In this episode, Austin Jones, CPA, Senior Vice President and Chief Financial Officer at NKC Health, joins the podcast to discuss balancing investment in physicians with the financial priorities of a healthcare organization. He also shares insights on pharmacy benefit management and strategies for managing demand in today’s healthcare environment.
Brooke A. Schweitzer, DMSc, MSPA, PA-C, FACHE, Chief Advanced Practice Officer at UChicago Medicine
vor 2 Tagen
13:40
In this episode, Brooke A. Schweitzer, DMSc, MSPA, PA-C, FACHE, Chief Advanced Practice Officer at UChicago Medicine, joins the podcast to discuss creating a framework that strengthens organizational culture and improves the patient experience. She also shares insights on using transparent data through individualized scorecards and the power of peer influence to drive engagement and meaningful change.
Jon Alford, CFO of UW Medicine and Vice President for Medical Affairs at the University of Washington
vor 2 Tagen
15:57
In this episode, Jon Alford, CFO of UW Medicine and Vice President for Medical Affairs at the University of Washington, joins the podcast to discuss “Project Refuel” and the importance of customization in healthcare operations. He also shares insights on driving sustainability and developing strategies that support long-term organizational goals.

Weitere Episoden

Hol dir die ganze Welt der Podcasts mit der kostenlosen GetPodcast App.

Abonniere alle deine Lieblingspodcasts, höre Episoden auch offline und erhalte passende Empfehlungen für Podcasts, die dich wirklich interessieren.

Datenschutz
Impressum
Deutschland

Ein Unternehmen von

Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health

Becker’s Healthcare Podcast

Weitere Episoden von „Becker’s Healthcare Podcast“

Robert Isaiah Nielsen, Epic Site Director for Jacobi Medical Center and North Central Bronx at NYC Health and Hospitals

Greg Damron, Chief Financial Officer and Interim School of Medicine Executive Director of Finance at University of Missouri Health Care

How Specialty Pharmacy Leaders Can Build Stronger Governance, Accountability, and Trust Around the Use of AI

Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health

Carol Gomes, Chief Executive Officer and Chief Operating Officer at Stony Brook University Hospital

Jeffrey Marshall, MD, Chief of Cardiology at the Northside Hospital Heart Institute

Thomasina Wilkins, Chief Revenue Officer at Sinai Chicago

Austin Jones, CPA, Senior Vice President and Chief Financial Officer at NKC Health

Brooke A. Schweitzer, DMSc, MSPA, PA-C, FACHE, Chief Advanced Practice Officer at UChicago Medicine

Jon Alford, CFO of UW Medicine and Vice President for Medical Affairs at the University of Washington