J.D. Power Study Highlights Service as Key Driver in Small Commercial Insurance Retention

Lauren Darr, partner, Johnson Lambert, shares how electronic-only statutory filing is reshaping statement preparation for insurers.

Jennifer Nuest, SVP, transportation practice leader, Amwins, discusses how rising costs, capacity pressures and legal risks are challenging transportation insurers and how technology is helping to reshape strategies.

F&G CEO Chris Blunt discusses the company’s Retirement Reconsidered survey, which reveals that 70% of Americans over 50 are delaying retirement or even returning to the workforce.

Brent Skiles, SVP of insurance operations, Philadelphia Insurance Cos., shares how insurers can streamline process, leverage technology and balance efficiency with strong underwriting discipline.

Managing General Agents’ Association CEO Michael Keating discusses how MGAs are fueling industry growth, advancing innovation and deepening collaboration across the insurance market.

Sam Haynes, vice president of data analytics at Verisk Maplecroft, discusses how political violence and civil unrest are reshaping insurance portfolios, highlighting new analytic tools such as the first U.S. Strikes, Riots, and Civil Commotion catastrophe model.

The self-described "Insurance Nerds," Nick Lamparelli and Tony Cañas, share the origin, growth, and enduring impact of the Profiles in Risk podcast, a grassroots platform that has educated, entertained, and influenced a generation of insurance professionals through authentic storytelling and passionate industry advocacy.

Stephen Crewdson, senior director of global insurance intelligence at J.D. Power, said rising premiums are challenging small commercial insurers, but service quality, communication and understanding customers’ businesses are now the top factors keeping clients loyal.

Brent Skiles, SVP of insurance operations, Philadelphia Insurance Cos., shares how insurers can streamline process, leverage technology and balance efficiency with strong underwriting discipline.

Nicole Murphy, nonprofit directors and officers liability product manager, Travelers, outlines the key risks facing higher education leaders, including funding shortfalls, donor scrutiny, campus unrest and governance challenges