Sue Bingham on Fostering Trust and Transparency in Organizational Culture

There is not much I enjoy more than sitting down with one of the most innovative thinkers in compliance; Carsten Tams, to find out what is on his mind regarding compliance. I recently had the opportunity to do so on the topic of making compliance training memorable. Over this short five-part series we will introduce the problem and challenges and then provide you with four game changing strategies you can employee for success in your compliance training. In this Episode 1, we provide the lay of the land, explain when ethics training needs some fresh ideas, some of the challenges ethics training is facing and conclude with a summary of the solutions do we see.   Tom and Carsten take a deep dive into why traditional E&C training often fails to engage employees and lacks impact on their behavior, despite significant investments. This episode sets up the problem by exploring the historical context of E&C training, the difference between European values-focused and American rules-regulation approaches, and how these methods have evolved.  Their discussion highlights several barriers to effective training, including training being seen as a checkbox exercise, the deficit-focused nature, passive learning methods, isolation, and a lack of playfulness. They also touch on the promising findings that training can be effective when it delivers a positive user experience, emphasizing the need for innovative approaches to improve engagement and behavioral impact. The podcast series aims to explore solutions and strategies for making E&C training more engaging and effective, grounded in four proven principles of learning design.  Highlights and Issues ·      Introduction to the Series on Ethics and Compliance Training ·      Identifying the Problem with Current Ethics and Compliance Training ·      Exploring the Ineffectiveness of Traditional Training Approaches ·      The Four Engagement Killers in Compliance Training ·      Towards a More Effective Training Approach: Preview of Upcoming Episodes Resources Articles Dvorak, N. (2021, November 10). 4 Hard Truths About Ethics and Compliance Training Fosway Group. (2023). Digital Learning Realities 2023 Fredeen, I. (2019, June 19). Do Your Expectations Align with Reality — Why Compliance Training Needs More Attention Carsten Tams on LinkedIn Emagence Consulting Tom Fox Instagram Facebook YouTube Twitter

Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. Today, I visit with Steve Brown, Managing Director, Head of Business Development at StarCompliance, sponsor of this podcast. We take a deep dive into utilizing AI, machine learning, and generative AI for compliance prevention, detection and much more.  Steve Brown has maintained a lengthy career in the compliance industry, currently holding the position of Head of Business Compliance and Business Development at StarCompliance. Throughout his career of over two decades, he has served in important roles in investment banking compliance and advised global firms on risk and regulatory issues.  StarCompliance, a company that specializes in employee compliance software across 117 countries. They delve into the importance of compliance culture within corporations, the role of technology in enhancing compliance efforts, and the unique perspective Brown brings to technology solutions from his extensive compliance background. They also touch upon the significance of a comprehensive compliance solution and the future of compliance technology, including the potential applications of AI, machine learning, and data analytics to anticipate and navigate regulatory challenges. Key Highlights: Global Ethics Compliance Solutions by Star Compliance AI Integration for Evolving Compliance Challenges Data-Driven Compliance Culture Enhancement Solutions Ethical Culture through Integrated Compliance Analytics Resources: Steve Brown on LinkedIn  StarCompliance Tom Fox Instagram Facebook YouTube Twitter LinkedIn

Innovation comes in many forms, and compliance professionals need to not only be ready for it but also embrace it. Today, Tom Fox visits Sue Bingham, Founder and Principal of HPWP Group. She helps visionary, courageous leaders create a high-trust culture of adult communication and high expectations that results in attracting and retaining truly great people. Sue Bingham has a unique perspective on compliance in the workplace, shaped by her vast experience and passion for nurturing positive work environments. Anchored in the principles of trust, value, and respect, she advocates for a shift from the conventional approach to compliance, which often entails a litany of rules, to one that promotes positive assumptions about employees. Bingham believes that while compliance is crucial for legal requirements and operational changes, it should not be at the expense of treating employees as valuable adults deserving of respect and dignity. Her conviction that a culture of trust and positive assumptions can drive behavioral change at work is reflected in her book “Creating a High-Performance Workplace,” a testament to her commitment to fostering effective leadership and high-performing workplaces. Key Highlights: Trust-Based Approach for High Performance Culture Fostering Trust and Valuing Employees for Success Developing Commitment and Accountability in the Workplace Balancing Compliance and Commitment in Organizations Resources: Sue Bingham on LinkedIn  HPWP Group Creating the High Performance Work Place on Amazon.com Tom Fox Instagram Facebook YouTube Twitter LinkedIn

Innovation comes in many forms, and compliance professionals must be ready for and embrace it. Today, I visited with Matt Kunkel, CEO of LogicGate, and Nick Kathmann, CISO at LogicGate, to consider how a dynamic GRC can help drive efficiency, compliance, and profitability. With a background in business analysis and self-taught coding, Kunkel identified a need for a more comprehensive and user-friendly approach to governance, risk, and compliance (GRC) solutions, leading to the creation of Logic Gate. The platform was designed to meet businesses’ evolving needs without requiring constant developer intervention, utilizing a flexible data model and advanced graph database technology for superior efficiency. Kathmann, with over 20 years of experience in security and compliance, stresses the importance of industry expertise in delivering effective solutions, focusing on ensuring the platform meets the highest security standards and adapts to changing business requirements seamlessly. Kunkel and Kathmann’s perspectives highlight the crucial role of innovative technology in simplifying GRC processes and addressing the complex regulatory, risk, and compliance needs of organizations. Key Highlights: Adaptive Logic Gate Platform for GRC Harnessing Data for Strategic Compliance Oversight Real-time Risk Optimization for Business Growth Cyber Risk Alignment Between CISO and CEO Executive Level Engagement for Cybersecurity Strategy Tailoring Risk Communication to Stakeholder Priorities Dynamic GRC Systems with AI-driven Controls Resources: Matt Kunkel on LinkedIn  Nick Kathmann on LinkedIn  LogicGate Tom Fox Instagram Facebook YouTube Twitter LinkedIn

Innovation comes in many forms, and compliance professionals need to not only be ready for it but also embrace it. Today, I visited Staci Wright, a leader in the heart-profit movement. Staci Wright is a seasoned entrepreneur with a diverse portfolio of six successful businesses, ranging from service-based to product-based ventures, established over the past two decades. Her perspective on the “heart profit movement” is rooted in her belief in the power of compassion, care, and connection in the workplace to not only enhance productivity but also address important societal issues. This perspective is born from her experience leading “IP2Market,” a company that merges manufacturing patented products with a focus on building brands that prioritize employees’ welfare. As the founder of the Heart Profit movement, Staci has implemented initiatives like onsite childcare, meals, and mental health coaching in her workplaces, embodying her view that a supportive environment allows employees to flourish rather than merely survive. This approach to business, she believes, fosters a more compassionate era where profit does not come at the expense of employee care. Key Highlights: Footrest-Inspired Self-Care Products for Bath Time Compassionate Workplace Culture Initiative Employee Wellbeing Initiatives in Manufacturing Cultivating Compassionate Work Environments for Success Compassionate Workplace Solutions: Profit with Heart Resources Staci Wright on LinkedIn  Heart Profit Tom Fox Instagram Facebook YouTube Twitter LinkedIn

Innovation comes in many forms, and compliance professionals need to not only be ready for it but also embrace it. Today, Tom Fox visited Susan K. Younger, a self-styled ‘relationship architect. Find out how her strategies will help you to drive your corporate culture. Susan K. Younger, an expert with a diverse background in architecture and massage therapy, has carved a unique path in her career by integrating practices from both fields. She views transformative leadership as a dynamic process to adapt and evolve in accordance with changing times. Her perspective is influenced by her unique professional journey, from retail architecture to a holistic approach to body structures and environmental spaces. Susan believes in the importance of openness to new ideas and perspectives, considering different viewpoints, and willingness to modify processes for better outcomes. For her, the essence of transformative leadership lies in staying curious and receptive, thereby driving positive change within organizations. Key Highlights: What is a relationship architect? Interpersonal Structure Builder Cultural Values in Multinational Transformative Leadership Proactive Contributors Fostering Positive Work Culture Understanding Value Perspectives for Compliance Engagement Enhancing Workplace Collaboration Through Generational Values Resources: Susan K. Younger on LinkedIn  Susan K. Younger website Tom Fox Instagram Facebook YouTube Twitter LinkedIn

Innovation comes in many forms, and compliance professionals need to not only be ready for it but also embrace it. Today, Tom Fox visited Glenn Andrew on his initiative, Allstar Leadership. Glenn Andrew is an accomplished professional with an extensive background in ocean engineering and business leadership, marked by his initial experience in submarine building and subsequent progression into leadership roles. Andrew subscribes to the belief that self-leadership is a fundamental process that individuals must master before they can effectively lead others. He views self-leadership as a continuous journey, not a final destination, emphasizing the development of skills such as managing overwhelm, clarifying goals, and honing emotional intelligence. His views are influenced by his professional experiences and his personal transformation, including the recent achievement of losing 53 pounds, a testament to his conviction in the role of physical health in effective self-leadership. He underscores the importance of continuous learning, effective communication, vision-sharing, and a focus on long-term impact in both personal and professional spheres as the cornerstones of successful leadership. Key Highlights: Enhancing Leadership Through Self-Management Journey Physical Well-being for Effective Leadership Leadership Impact through Lifelong Learning Journeys Biological-Based Communication Style Assessment Tool Resources: Glenn Andrew on LinkedIn  Allstar Leadership Tom Fox Instagram Facebook YouTube Twitter LinkedIn

Innovation takes many forms, and compliance professionals must be ready for and embrace it. Today, Tom Fox visited with Matt DeLauro, SEON’s Chief Revenue Officer. Matt discussed the SEON software solution for fraud risk and anti-money laundering. Matt DeLauro is a financial industry veteran with over two decades of experience specializing in developing and implementing software solutions for various financial entities. With a focus on financial services and fintech, he currently serves as the chief revenue officer at SEON, a company dedicated to fraud prevention and anti-money laundering (AML) technology. DeLauro’s perspective on AML regulations stems from his deep understanding of the fraud community’s interconnected nature and the increasing importance of AML measures due to factors like international conflicts and national security threats. He emphasizes the need for real-time detection services and robust compliance controls in the face of evolving threats, highlighting the impact of sanctions and sanctioned individuals on the need for enhanced compliance. Ultimately, DeLauro views AML as a critical tool in combating financial crimes and preserving the integrity of the global financial system. Key Highlights: Enhanced Efforts Against Financial Crimes Real-time Fraud Detection in Financial Services Automating SAR Generation with Machine Learning Real-time Fraud Detection through Device Fingerprinting Sub secondary Detection of Fraudulent Transactions in Real-Time Resources: Matt DeLauro on LinkedIn  SEON Tom Fox Instagram Facebook YouTube Twitter LinkedIn

Innovation comes in many forms, and compliance professionals need to not only be ready for it but also embrace it. Today, I visited with Jeff Gould, who is America’s storyteller, on his upcoming project for America’s semi-quincentennial birthday celebration in 2026, America’s Story 250. Jeff Gould is lauded as America's storyteller. He is honing the story of America at 250 in 2026 through his project, America at 250. Gould's perspective on American history is one of profound reverence and recognition for the country's narrative, viewing it as a remarkable tale among governmental histories. His perspective is heavily influenced by the opportunities he sees for individuals to combat injustice and foster a fairer system, a theme ingrained in his work with America 250. He places substantial emphasis on acknowledging the flaws and mistakes of historical figures yet, concurrently, underscores the potential that the country and its people hold for growth and progress. Through this lens, Gould sees American history as a symbol of hope and freedom, and thus, he constantly challenges individuals to uphold and perpetuate these values for future generations. Key Highlights: Celebrating America's 250-year Journey Reviving American Heritage Through America’s Story Democratic Ideals: From Tyranny to Resilience Founding Fathers' Longevity in Constitutional Design Leaders who have shaped American identity throughout history Resources: Jeff Gould on LinkedIn  I Like That Story America’s Story 250 Tom Fox Instagram Facebook YouTube Twitter LinkedIn

Innovation comes in many forms, and compliance professionals need to not only be ready for it but also embrace it. Today, I visited Onno Koelman to talk about leader development up and down the organization as well as through a multi-generational workforce. Onno Koelman is a seasoned professional with a robust background in leadership development and training and the founder of Dynamic Leader Development. Koelman’s perspective on leadership development and training is centered on dynamic growth and adaptation, emphasizing the importance of vertical development. His experiences working closely with organizations, including collaborating with key leaders such as a Chief Technology Officer, have shaped his belief that leadership training should go beyond traditional methods and instead focus on developing a more sophisticated way of filtering the world and being less reactive. He also highlights the importance of clarity, a supportive climate, and the right competence within teams to build high-performing teams. Furthermore, Koelman acknowledges the complexity of leading multigenerational teams and suggests that leaders should understand and cater to the different motivations and responses of team members from different generations. Key Highlights: Vertical Growth in Adaptive Leadership Development Transitioning to Management: Developing Coaching Skills Balancing Task-Oriented and Relationship-Based Leadership Model Fostering Clarity, Support, and Competence in Teams Influential Shadow: Understanding Leaders’ Impact Resources: Onno Koelman on LinkedIn  Dynamic Leader Development  Tom Fox Instagram Facebook YouTube Twitter LinkedIn