EZtransition Customer Journey Podcast

The EZtransition Customer Journeys podcast discusses their latest YouTube video about Sam, a voice AI designed to assist local businesses in handling customer calls, texts, and emails. The hosts emphasize the concept of 'speed to lead,' highlighting the importance of quickly responding to potential customers to gain a competitive edge. They explain how Sam enhances this process by providing instant, human-like interactions, evidenced by significant improvements in appointment bookings and reduced missed calls in various businesses. The hosts encourage listeners to try Sam and improve customer engagement and conversion rates.

Join host Darren Cato on the 'Small Business Triumphs: Navigating the Customer Journey Maze' podcast, where we explore real-life case studies and practical strategies to help small businesses thrive in today's competitive market. Learn how to enhance your customer journey and grow your business with expert insights and actionable tips. Tune in to transform your customer experience and elevate your business success."

In this episode, we introduce the five steps of the local business customer journey. Awareness, Findability, Reputation, Conversion and Advocacy.  

In the second episode of EZtransition's Customer Journey Podcast, we discuss how visualizing your business as a Flywheel can help improve Marketing and Sales which in turn leads to improved customer service. With this strategy, you will see an increase in revenue for all departments within your business because they are working together seamlessly instead of being siloed off from each other or worse yet competing against one another!

Welcome to the Customer Journeys Podcast. We discuss how to grow your business by applying inbound marketing strategies that guide your customers through a journey to discover your business.