The Future of Medicare Advantage and AI in Contact Centers with Henry Falter, COO at EngageCX

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features John Brady, CEO of Fox Valley Orthopedic Institute. Here, he discusses efforts to improve access to care, including effective patient scheduling methods that have contributed to the organization's growth. John also shares his approach to navigating financial discussions with clients, ensuring transparency and trust.

In this episode, Dr. John Peloza, Orthopedic Spine Surgeon at Midwest Orthopedic and Spine, shares his journey in minimally invasive spine surgery and discusses how technological advancements like robotic surgery and disc replacements are improving outcomes for patients. Dr. Peloza also explores the future of regenerative medicine and strategies for making high-quality spine care more accessible and affordable.

Mariz Tanious, Chief Dental Officer at Affinity Dental Management, discusses the evolving role of technology within the dental industry. She highlights recent advancements, particularly the integration of automation in areas like patient scheduling, which streamlines administrative processes and enhances clinic efficiency. Tanious shares her perspective on how these innovations not only improve operational workflows but also elevate the overall patient experience, creating a more seamless and accessible approach to dental care.

This episode, recorded live at the Becker’s Healthcare 12th Annual CEO + CFO Roundtable, features Chris Pierce, Market General Manager of Physician Solutions at R1RCM. Chris delves into the pressing revenue cycle challenges physician organizations face, such as reimbursement reductions, regulatory compliance, and staffing issues. He also discusses strategies for leveraging automation, cybersecurity preparedness, and optimizing operations to help physician groups maintain financial resilience in the face of an evolving healthcare landscape.In collaboration with R1 (https://www.r1rcm.com/)

This podcast continues the important conversation on implementation science, shining a spotlight on one project that incorporates implementation science at the point of care.This episode is sponsored by Amgen.

In today's episode, Lukas Voss chats with Jennifer Baron, Chief Experience Officer at NRC Health, and Dr. Reg Blaber, EVP and Chief Clinical Officer at Virtua Health. They delve into the concept of "experiences by design" and its crucial role in healthcare. They discuss strategic approaches to experience management, key factors for successful implementation, and how these initiatives are poised to reshape hospitals and health systems. Tune in to learn best practices and prepare for the future of patient and staff experience.This episode is sponsored by NRC Health.

Join Scott Becker as he interviews Lukas Recio, CPA, Director at VMG Health, to explore the current trends and financial impacts shaping the aesthetics space. Discover insights into M&A activity, the influence of weight loss drugs, and key factors affecting practice group variations.This episode episode is sponsored by VMG Health.

Dr. Karen Cox, President of Chamberlain University, dives into the pressing issue of nursing workforce retention and the challenges of bringing qualified individuals into the nursing field. She sheds light on why so many talented professionals are leaving the profession and discusses the potential for virtual nursing innovations to reshape healthcare delivery. Dr. Cox also explores how these breakthroughs can enhance patient care and alleviate the strain on nursing staff, bringing a new era of support to the industry.

Angelo Giardino, Chair of the Department of Pediatrics at the University of Utah, shares how his role is evolving, especially in addressing pediatric mental health and other pressing healthcare areas. He discusses the transformative impact of AI in alleviating the documentation workload for healthcare providers, allowing for more focus on patient care. Angelo also emphasizes the critical role Medicaid plays in supporting underserved children, serving as an essential foundation for ensuring their access to health services.

This episode, recorded live at Becker’s Healthcare 12th Annual CEO + CFO Roundtable, features Amy Cooper Everett, COO of Mind Springs Health and West Springs Hospital. Amy delves into Mind Springs' efforts to bolster cybersecurity within budget constraints, enhance operational resilience through AI adoption, and explore integrated care partnerships. She shares insights into the growing focus on financial resiliency and fostering a growth mindset for community-based mental health in 2025.In collaboration with R1 (https://www.r1rcm.com/).