The Strategic HR Show

In this episode of The Strategic HR Show, Andy sits down with Julie Stone, Chief Learning Officer and Group VP at TTEC, shares how AI is fundamentally transforming the Learning & Development function inside global enterprises. Julie discusses how her team is using AI across the entire learning lifecycle—from discovery and needs analysis to training design, development, and delivery. She explains how AI agents are helping redesign workflows, accelerate curriculum creation, and redefine the role humans play in modern learning organizations. The conversation explores: How AI is driving 2–9x productivity gains in instructional design The shift from manual training development to AI-augmented workflows Building proprietary conversational coaching platforms Redesigning workforce roles alongside AI adoption Strategic workforce planning and phased AI task augmentation Balancing efficiency, scalability, and human capability in enterprise learning A must-listen for CLOs, HR leaders, learning strategists, and anyone navigating the future of work in the age of AI. About Guest  Julie Stone, Chief Learning Officer at TTEC, joins the podcast to discuss how AI is transforming Learning & Development from instructional design and curriculum creation to AI agents, workforce redesign, and the evolving role of humans in enterprise learning. Discover how AI-driven workflows are creating massive productivity gains while reshaping the future of work.   Please visit our website for more information: www.futuresolve.com/podcast. * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://www.linkedin.com/groups/12451206/ 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/

In this episode of The Strategic HR Show, Andy sits down with Rachel Shaw, President of Shaw HR Consulting, to discuss the growing importance of disability accommodations in the workplace. Rachel shares how she built her career in HR compliance and why creating inclusive workplaces is both a legal responsibility and a strategic advantage. The conversation dives into how companies can better support employees with physical, psychological, and neurodiverse needs, especially as the modern workplace evolves with remote work, return-to-office policies, and increasing accommodation requests. Rachel explains how organizations can move beyond simply “checking the compliance box” to building thoughtful, inclusive systems that improve employee experience and reduce risk. She also highlights key trends shaping the future of work, including rising accommodation requests and the need for better internal HR resources. The episode wraps with practical advice for leaders on using data to build a business case and designing workplaces with inclusion in mind from the start. About Guest  Rachel Shaw is the President of Shaw HR Consulting and a recognized expert in disability accommodations and HR compliance. With over 25 years of experience, she helps organizations navigate complex workplace challenges, build inclusive programs, and support employees with diverse needs. She is also the author of The Disabled Workforce: What the ADA Never Anticipated, where she shares strategies and case-based insights from handling thousands of employee accommodation situations. Rachel’s work focuses on aligning compliance with company culture to create workplaces that are both legally sound and truly inclusive.   Please visit our website for more information: www.futuresolve.com/podcast. * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://www.linkedin.com/groups/12451206/ 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/

Today we're joined by Greg Whitson for an intriguing discussion on HR Transformation.  Gregory L. Whitson is an accomplished international senior HR executive with a proven track record of leading transformational change and delivering strategic impact for large, complex organizations; with decades of experience across retail, consumer goods, and services sectors. Greg’s distinguished career includes senior HR leadership roles at Macy’s Inc., Coca-Cola Enterprises, The Home Depot, and Sears, where he spearheaded enterprise-wide HR transformations, led multi-billion-dollar organizational change initiatives, and built highly effective HR teams.  HR Transformation and what is it ?  How to identify you need to transform HR?  A.I and how it is playing a part in HR Transformation? HR Transformation best practices.  Thanks Greg!  Please visit our website for more information: www.futuresolve.com/podcast. * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://www.linkedin.com/groups/12451206/ 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/

Today we're joined by Craig Friedman for an intriguing discussion on skills based talent management.  Craig Friedman has 30 years of experience as a human capital and talent advisor, executive, and entrepreneur. He specializes in skills-based talent strategies, learning operating models, change management, and performance consulting. A Senior Talent Strategist at St. Charles Consulting Group, Craig partners with CHROs and CLOs to align global talent strategies, supporting Fortune 500 companies and four of the five largest professional services firms.  Skill Based talent based strategies and impact on companies.   How to build a skill database with all the talent we have access to?  Using technology to track and use this data How is A.I playing a role in skill data today?  Thanks Craig!  Please visit our website for more information: www.futuresolve.com/podcast. * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://www.linkedin.com/groups/12451206/ 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/

Today we're joined by Shubhi Rao for an intriguing discussion on empowering women in the workplace.   Shubhi Rao- AI practitioner, Global Executive, Board Member & Advisor who delivers strategic and operational leadership for dynamic and complex businesses including Alphabet/Google, Tesco, PwC, Tyco, and Ford and venture backed businesses. First woman and person of color to hold the position of Treasurer at both Alphabet/Google and Tesco. How to improve empower women in the workplace and help them move into to leadership roles.   Improve women learning, mentoring and support groups in companies Support women in the areas that make them get into hard to fill roles for career success.  How Uplevyl is support women in organizations today.  Thanks Shubhi!  Please visit our website for more information: www.futuresolve.com/podcast. * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://www.linkedin.com/groups/12451206/ 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/

Today we're joined by Patty Miller for an intriguing discussion on leadership coaching and assessments.  Patty Miller, Leadership Coach and Trainer talks about Innovative assessment practices, how employers can navigate understanding their team and structure forming the right leadership teams and values.  What is a Cove Value Index (CVI)  How to improve the dynamics of the team by understanding the catalytic values of each energy and why and how one goes into conflict .  Improve communications, decrease confrontational communications Defuse conflict by understanding the triggers based on how one is wired   Know how to get the right person in the right seat doing important work  Increase Mental Health by knowing who you are and how you be through CVI Improve Workplace Culture through understanding the diversity of each other and how to manage and limit our “wired-in-life challenges.” Thanks Patty!  Please visit our website for more information: www.futuresolve.com/podcast. * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://www.linkedin.com/groups/12451206/ 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/

Today we're joined by Chelsea Ryckis for an intriguing discussion on Benefit Strategies. Chelsea Ryckis, CEO of Ethos Benefits, also recognized as Advisor of the Year | Most Innovative Healthcare Consultant of the Year. She talks about Innovative benefit practices, how employers can navigate an industry with increased healthcare costs, and ways to bring great coverage for a lot lower costs.  What is a benefits advisor?  How that differs from a broker?   How can you get visibility into what you are actually paying with a broker?  How to be compliant with the new law changes?   How can leaders start today and start saving?   Thanks Chelsea!  Please visit our website for more information: www.futuresolve.com/podcast. * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://www.linkedin.com/groups/12451206/ 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/

Today we're joined by Raleen Gagnon & Ceaneh Alexis for an intriguing discussion on Total Talent Management.  Raleen Gagnon, CEO of TalentEdgeAI, who talks about AI in the recruitment process, how staffing firms can navigate an industry slowdown with AI, and how combining AI insights, sourcing, and recruitment tools in one product really brings the power of AI to staffing industry users. Ceaneh Alexis, Founding Partner, Catapaultt a consulting firm specializing in workforce advisory and business transformation. She has lead a team of professionals who deliver innovative and impactful solutions to our clients across various industries and geographies. Over 20 years of experience in IT, product innovation, and human capital strategy. What is Total Talent management?  How to leverage contingent labour?   How can HR and procurement work together on the workforce strategy?  How to measure and assess cost of current contingent labour?   How can leaders start today and use a blend of the two?  Thanks, Raleen and Ceaneh! Please visit our website for more information: www.futuresolve.com/podcast. * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://www.linkedin.com/groups/12451206/ 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/

Today we're joined by Stephanie Wemusa for an intriguing discussion on Diversity Equity & Inclusion strategies.  Stephanie Wemusa has been a Talent Management Life Cycle and Optimization Consultant with more than 20 years’ experience developing inclusive workplace practices to source, recruit, engage, and advance diverse employees. How to keep diverse top talent?  How to recruit diverse talent?  How do people feel about working at our company?  How do we address succession planning , and development of diverse talent?   How to measure success?  Thanks, Stephanie! Please visit our website for more information: www.futuresolve.com/podcast. * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://www.linkedin.com/groups/12451206/ 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/  

Today we're joined by Jessica Winder for an intriguing discussion on how organizations can best navigate the complex realm of pay equity. Jessica is Senior Vice President of People at Refine Labs, she is the author of “The Hidden Gem Within”, an Executive Career Coach, and a keynote speaker. Potential consequences of not addressing pay equity issues. Overcoming the challenge of unconscious bias when determining salaries. How to leverage legislation to promote pay equity. Strategies for coaching individuals on how to ask for higher salaries. Creating processes to ensure conscious decisions about pay equity are consistent and fair. Thanks, Jessica! Please visit our website for more information: www.futuresolve.com/podcast. * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://community.futuresolve.com/signup 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/