The CCS Insight Podcast

Adoption of AI in the enterprise has accelerated rapidly over the past few years, shifting the conversation from whether organizations should use AI to how it can be applied in ways that deliver real, sustained value. Now, the pressing challenge is practical: where does generative AI deliver real value once it becomes embedded into the tools and workflows people use every day?This shift is particularly relevant in highly regulated sectors such as healthcare, where innovation must operate alongside strict requirements for data security, privacy and compliance. In these environments, those constraints shape how AI is evaluated and introduced, placing a premium on applications that can improve the flow of work without introducing additional risk or operational complexity.To explore how these dynamics play out in practice, CCS Insight's Chief of Enterprise Research, Bola Rotibi, spoke with Adam Nerell, Chief Information Officer at Humana, and Patrick McCarthy, Vice President for Workspace at Google. Adam is responsible for IT strategy and operations at one of the largest Nordic health insurance and healthcare services organizations, and Patrick brings a broader perspective from working with enterprises in multiple industries as they adopt AI through Google Workspace.The episode will allow you to:Embed AI into everyday work.Enable experimentation in your organization.Understand how value can be unlocked beyond traditional return-on-investment measures.Examine the role of platform architecture in AI deployments.Facilitate secure, compliant adoption of AI at scale in regulated environments.CCS Insight has produced a free companion report outlining the major highlights from the discussion and providing practical recommendations for organizations implementing AI. Access the report here.

Adoption of AI in the enterprise has been increasing at a rapid pace over the past few years, transforming how organizations tackle everyday challenges and improve productivity. What does that shift look like in practice?To hear first-hand about implementations of AI in banking and retail, CCS Insight’s Chief of Enterprise Research, Bola Rotibi, is joined by Oscar Barlow, Head of AI Advocacy at Starling, and Colin Featherstone, Head of Technology at Morrisons. Oscar is focused on making Starling an AI-fluent bank, and Colin is responsible for networks, platforms, cloud and workspace.We uncover how a major retailer and a digital-first bank are using Google Workspace and Gemini to tackle everyday challenges, such as connecting large, distributed workforces and cutting the time leaders spend on long documents, while keeping privacy, governance and human accountability at the centre.The discussion explores:The business problems that made AI a priority.Rules for rolling out AI in different industries.Patterns of usage across roles and responsibilities.Lessons on how to have a successful pilot programme for AI tools.CCS Insight has produced a free companion report outlining the major highlights from the discussion and providing practical recommendations for organizations at all stages of the AI roll-out. Access the report here.

The future of healthcare is about empowering clinicians to do more, faster and better.? AI is rapidly moving beyond diagnostics and imaging into areas like workflow optimization, multimodal input and real-time decision-making, addressing clinician shortages and processing massive volumes of medical data.In this podcast, we dive into how AI scales at the device level, enhancing patient outcomes and uncovering actionable insights from one of the largest data-generating sectors in the world. Discover how edge computing enables faster, more secure data analysis right where care is delivered and learn how these advancements shape a more efficient and innovative future for healthcare.The discussion explores:Healthcare industry trends and observationsAdopting technologies safely and securelyHow AI at the edge addresses healthcare dataStrategies to bring AI into the healthcare industryExamples and case studies.To learn more about healthcare at the edge, read CCS Insight's Insight Series report, Maximizing the Benefits of AI in Healthcare.This episode was originally published on insight.tech.

Digital transformation is reshaping organizations in all industries, enabling them to improve efficiency, enhance service delivery and optimize resources. In the private sector, businesses have embraced cloud computing, automation and AI to streamline operations and improve customer engagement.The public sector has traditionally lagged behind, constrained by old systems, siloed data and complex regulatory requirements. However, rising service demands and shifting user expectations are driving a renewed urgency to modernize operations and adopt more agile, technology-driven approaches. In policing, digital innovation is transforming contact management, improving citizen engagement and enabling more effective resource allocation.To hear how one of the UK's largest police forces is approaching this challenge, we spoke with Thomas Boyd, Operations Manager for Change and Continuous Improvement, and Superintendent Rob Brind, Head of Operational Delivery for Contact Management, from Thames Valley Police and the Hampshire and Isle of Wight Constabulary.The discussion explored how digital tools, underpinned by platforms from the likes of Salesforce, are transforming front-line services and driving efficiency in enterprises. This companion report highlights the Thames Valley Police and the Hampshire and Isle of Wight Constabulary's modernization strategy and broader lessons for enterprise transformation.The episode explores:The challenge of modernizing public service operations.A cloud-based approach to digital transformation.Use of digital tools and automation.The future of AI in the public sector.CCS Insight has produced a free report detailing the key points of the podcast discussion, available here.

Our energy landscape is undergoing rapid transformation. The power grid is no longer just infrastructure; it's a strategic enabler for sustainability across industries, allowing us to electrify processes traditionally reliant on fossil fuels. But this transition requires a modern, collaborative approach.Ian Fogg, Director of Network Innovation at CCS Insight, joined Christina Cardoza, Editorial Director of the insight.tech Talk podcast, to discuss the need for standardized technologies and open digital architectures to optimize investments for a smarter, future-ready grid. We spoke to industry thought-leaders from Advantech, Capgemini and Schneider Electric to explore the urgency for grid modernization and the importance of partnerships among operators, manufacturers and service providers.The discussion touches on:The current state of grid modernization effortsDemand pressures and technology limitations with the grid of the futureRenewable energy challenges and considerationsBringing edge AI into the energy spaceCustomer examples and partnerships with the likes of Intel and the E4S Alliance.To learn more about the smart grid opportunity, read CCS Insight's report The Grid of the Future: Lessons from Digitalization of Industries.This episode was originally published on insight.tech.

As demand for the internet of things (IoT) and intelligent solutions continues to grow, the 5G landscape must evolve. Over the next couple of years, we expect AI to gain more traction in this space — enhancing availability, managing traffic and providing self-healing capabilities to the network. Moreover, the rise of private networks and hybrid solutions, facilitated through network slicing, is anticipated to become the predominant approach for ensuring quality service.Ian Fogg, Director of Network Innovation at CCS Insight, joined Christina Cardoza, Editorial Director of the insight.tech Talk podcast, to discuss the future of these technologies and intelligent networks. We look at how 5G and IoT networks have to adapt to the rapid pace of innovation, what's still to come in the 5G space and when it'll be time to start thinking about 6G.The discussion explores:The changing 5G and IoT network landscapeGrowing demand for IoT and intelligent solutionsAI's role in the future of 5G and IoT networksSustainability efforts with intelligent networksThe future of networks and 6G.Listen to the episode on Spotify and Apple Podcasts. To learn more about our expectations for the future of your industry, watch our Predictions event. You can also download a free booklet featuring all 95 of our predictions for the technology industry in 2025 and beyond.This episode was originally published on insight.tech.

Digital transformation has become a fundamental driver of change across industries, altering how businesses approach procurement, IT infrastructure and decision-making. Procurement is undergoing significant changes as digital transformation reshapes traditional sourcing and supplier management. Organizations are shifting from manual, siloed systems to integrated digital solutions, using AI-driven tools to improve compliance, risk management and cybersecurity. These advancements aim to enhance operational efficiency and adaptability, going further than solely reducing costs.Greater flexibility is becoming necessary, replacing rigid approval cycles with more collaborative approaches. Businesses must be able to respond quickly to market changes, supplier challenges and regulatory requirements, using digital marketplaces to streamline software procurement. These platforms provide transparency and efficiency, reducing delays in decision-making.In this podcast discussion, Bola Rotibi spoke to Marta Whiteaker, a leader in AWS Marketplace development, and Sid Vajpayee from Zscaler, a global provider of secure cloud transformation services. The episode covers procurement, partnerships and important areas of digital transformation, such as the evolution of digital marketplaces, the role of channel partners, security, customer challenges and future trends.Our discussion unpacked how marketplaces have simplified procurement and billing for partners, unlocking digital transformation for customers.The episode explores:The role of marketplaces in driving digital transformation.Challenges and benefits of marketplace adoption.Best practices for navigating marketplace partnerships.Security implications with software marketplaces.CCS Insight has produced a free report detailing the key points of the podcast discussion, available here.

MWC 2024 unveiled game-changing innovations that will redefine how we connect, including private mobile networks and AI that learns to optimize performance. Ahead of this year's event, we're revisiting these developments and announcements.In this podcast episode with Christina Cardoza, Editorial Director at insight.tech, and Wei Yeang Toh, General Manager of the Ecosystem Development Organization at Intel, we unpack these exciting trends and explore the future of intelligent networks.The discussion explores:Key network trends from MWC 2024Advances and benefits AI brings to the network spaceHow these key trends and themes impact the industryImportance of the hybrid model for intelligent networksThe horizon for 6G networksEcosystem partnerships for network modernization.For in-depth analysis of announcements in the network space from MWC 2024, read our Insight report. And to stay abreast of what's coming at this year's event, register for our webinar here.This podcast was originally published on insight.tech.

In October 2024, CCS Insight unveiled our top predictions for the world of technology from 2025 and beyond. Over two sessions, our Predictions 2025 and Beyond event explores how emerging technologies in areas like connectivity, artificial intelligence and spatial computing are set to reshape industries and everyday life. We dive into how these advancements could revolutionize healthcare, transform the way we connect and create exciting new opportunities for businesses and consumers alike.Day two of Predictions delved into connectivity and networks, with our analysts unpacking innovative developments in connectivity, from Open RAN and 5G RedCap to 6G, eSIM and fixed wireless access. We explored how these emerging technologies would shape the market in the coming years. Additionally, we examined the intersection of health and AI, highlighting how AI-driven innovations in wearables would transform personal healthcare and place greater focus on employee well-being. It features interviews with Marc Allera, CEO of EE, and Stefan Streit, chief marketing officer at TCL Europe.To watch the full event and download our booklet featuring all 93 of this year's predictions, fill in the form here.

In October 2024, CCS Insight unveiled our top predictions for the world of technology from 2025 and beyond. Over the course of two days, our Predictions 2025 and Beyond event explores how emerging technologies in areas like connectivity, artificial intelligence and spatial computing are set to reshape industries and everyday life. We dive into how these advancements could revolutionize healthcare, transform the ways we connect and create exciting new opportunities for businesses and consumers alike.Day one of Predictions 2025 and Beyond examines the rapid rise of AI fuelled by significant investments across the industry and how AI models and on-device technologies will shape digital experiences by 2025. We also explore the evolving landscape of regulation, with CEO Geoff Blaber delving into the impact of the EU's Digital Markets Act and the influence of geopolitics on tech players. Lastly, we dive into spatial computing, assessing how advancements in gesture-based interfaces, wearables and augmented reality smart glasses will fundamentally change the way people interact with technology.To watch the full event and download our booklet featuring all 93 of our predictions, register here.