Staying Agile - Powered by Key IVR

We’re back with another episode of the Staying Agile Podcast, and this time we’re diving deep into PCI compliance.In this episode, Mark Kelly, CCO at Key IVR, sits down with Kieran Nalton, Head of PCI Services at LRQA, to separate the myths from the facts around PCI DSS.Together, they explore what PCI-DSS really means for businesses today, common misconceptions that can put organisations at risk, and the practical steps companies should be taking to strengthen their compliance posture. The discussion also covers real-world scenarios, industry challenges, and how compliance, when approached strategically, can become a driver of trust, resilience, and long-term success rather than just a tick-box exercise.This is Part 1 of a two-part series, featuring in-depth insight, expert guidance, and experienced recommendations for organisations across different sectors navigating the evolving PCI landscape.If your business handles payments or customer card data, this is an episode you won’t want to miss.Stay tuned for Part 2 coming soon.

In the very first episode of Staying Agile Podcast, Elise Pell sits down with Mark Kelly, CCO from Key IVR to explore the true cost of manual debt collection - and why outdated payment processes are holding businesses back.Mark shares how businesses are using automated, self-service payment systems to cut operational costs by over 90%. With real-world examples and insider insights, Elise and Mark unpack the KPIs companies should track, the inefficiencies of traditional methods, and how automation can supercharge growth - without increasing headcount.Whether you're in debt recovery, payments, or just looking to streamline operations, this episode offers practical takeaways on scaling smart, staying lean, and getting ahead of the curve in a competitive market.