ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
Mission Possible - Centralizing and simplifying risk management
hace 10 horas
13:12Join ServiceNow risk experts Matt Fisher and Hassan Javed as they discuss the evolution of risk management. Acknowledging that risk is becoming increasingly embedded in every facet of the work we do, Matt and Hassan point out how organizations are now looking for a complete, centralized, and simplified picture of risk in order to effectively meet objectives. Tune in as they share insights on how Government agencies can achieve this connected view and proactively manage risk.See omnystudio.com/listener for privacy information.
Episode 20: Use the right Agile value metrics
hace 2 días
6:55Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss which Agile value metrics to use to deliver value to customers. You can’t improve what you don’t measure, and you also need to measure the right things. Using relevant Agile value metrics are essential for businesses to evaluate and improve their Agile work methodologies. Flow of business value, outcomes, and competency are just a few examples. Listen to find out more about the objective what metrics you should and shouldn’t use to best measure value delivery. To learn more about Agile value metrics, you can check out our blog.See omnystudio.com/listener for privacy information.
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In Platform Process Mining with Dan Grady
hace 3 días
39:36Process mining may not sound like the sexiest thing to a developer, but today's guest is going to convince us otherwise why you really want to consider it in your overall platform strategy. Topics 00:00 Welcome/introduction 07:06 In-platform processing mining overview 08:31 Benefits of in-platform 14:02 Performance Optimization on PDIs 15:24 How it makes work better 18:09 The ski map 21:17 Finding definitions 24:14 Connecting with Automation Center 27:26 Sidebar: Single platform 30:43 Roadmap 35:24 Enablement 36:59 Contact info 37:27 Outro Links Process Optimization Blog Developer portal Twitter Process Optimization videos LinkedIn Email [email protected] Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.
Field Service Management
27:00In this episode, we will discuss Evora IT, a ServiceNow partner for over two years, and how ServiceNow changed how they handle their processes. Christian Bartels is Co-Founder and CEO of Evora IT, and has previously worked with SAP and ENERGY4U for a combined total of over ten years. He co-founded Evora IT in 2011 and has been the CEO since 2014. He is currently the Managing Director of Evora IT Solutions Group GmbH. They are joined by Beau Gibbs and Joey Punneo. Beau Gibbs is the Executive Vice President of Evora IT. He has worked in the technology solutions field for close to 7 years. Joey Punneo is currently working as a Solutions Architect at Ness Digital Engineering, a ServiceNow Practice. He has worked with companies like Aptris, Capgemini, Seagate Technology, and more for a combined experience of over 17 years. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, Rozmin Parpia, and Nick Derbawka. Key highlights of the Episode: 07:08 Evora IT offerings. 16:57 Lift and shift mentality for customers. 18:10 Field Service Management structure. To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected] omnystudio.com/listener for privacy information.
When It Comes To Tech Leadership, Vanessa Smith Has Got Game!
35:07A broken ankle may have prevented her visit to Australia this month, but it wasn't going to stop Vanessa Smith sharing her wisdom on tech careers, digital wallets and the life of a basketball mum. This podcast is hosted by the ANZ [email protected] leadership team. Make sure to connect with Kat and Vanessa to continue the conversation on the ANZ [email protected] LinkedIn group: https://bit.ly/ANZWomen.See omnystudio.com/listener for privacy information.
Tokyo Integration Hub Features with Anders Henriksson
24:12As many long time listeners know, I've always been fascinated by integrations. It's a way to make one plus one equal 100 when it comes to driving value from our systems. In this episode, we'll find out what's new in our Tokyo release when it comes to Integration Hub. Topics 00:00 Welcome/introduction 04:36 Automation Engine with Michael Meiner 04:52 Integration Hub defined 07:22 Connection overrides 09:38 Integration Hub Imports Mapping Updates 12:56 Matching reference fields 14:18 Dynamic outputs on Integration Hub Import 16:13 Roadmap 21:41 Contact information 22:10 Outro Links LinkedIn Email Ep 62: Automation Engine Pre-Built Solutions with Michael Meiner Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.
States and Government Agencies
16:34In this episode, we will discuss how the state of South Dakota used the ServiceNow platform to give an easy-access channel to citizens wanting to do business with, or consume services provided by the state. Pat Snow is the Chief Technology Officer for the state of South Dakota. He has been delivering IT services to the executive branch of state government, K-12 in South Dakota, as well as higher education since 1997 in various capacities, including telecommunications, data centers, and endpoints. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. Key highlights of the Episode: 03:32 Public sector digital transformation in South Dakota and expected outcomes. 09:52 Unrealized outcomes of value on implementation. 12:28 The single most important thing for potential customers. To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected] omnystudio.com/listener for privacy information.
Michelle Mitchelhill Uncovered One Of The Hidden Pathways To A Career In Sales
27:03Her Marketing lecturer advised her not to get sucked into sales, and we're so glad she ignored him! A sales leadership career spanning eight countries has led Michelle Mitchelhill to the perfect blend of sales and marketing in the world of channels and alliances. This podcast is hosted by the ANZ [email protected] leadership team. Make sure to connect with Kat and Michelle to continue the conversation on the ANZ [email protected] LinkedIn group: https://bit.ly/ANZWomen.See omnystudio.com/listener for privacy information.
New Tokyo Mobile Features with Adam Golab
34:51The ServiceNow native mobile apps have been out for several years – so what's new in the Tokyo release? You might be surprised to find out as my guest and I have some fun finding fascinating features Topics 00:00 Welcome/introduction 04:50 How mobile got where it is 11:12 The mobile SDK 14:13 What's new in Tokyo 22:29 Why do we have multiple apps? 27:06 Lightning round 29:58 Roadmap 31:02 Words of advice 32:39 Contact info 33:12 Outro Links LinkedIn Docs: Mobile hierarchy Email: [email protected] Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.
Meet us in Tokyo
11:19Our guest Aaron Fulkerson takes us on a tour of Tokyo and Impact! In this episode, listen to Aaron talk about the enhancements to Impact in the Now Platform Tokyo release. Find out more about ServiceNow Impact here. Got a question or comment about the Accelerate Podcast series? Email us at [email protected] See omnystudio.com/listener for privacy information.