Restaurant Influencers

Jim Bitticks leads Dave’s Hot Chicken as both CEO and a franchise owner. He shares how his predecessor, Bill Phelps, shaped his approach to leadership through generosity, investing in employees and giving people opportunities to grow with the company. Watch now to learn how Jim Bitticks leads Dave’s Hot Chicken, why generosity matters and how he became a franchise owner. Restaurant Influencers is sponsored by: • Toast All-In-1 Restaurant POS: https://entm.ag/ToastRI • PepsiCo Foodservice: https://entm.ag/RIPepsico Learn more about your ad choices. Visit megaphone.fm/adchoices

Danny Meyer built Union Square Hospitality Group by putting people first. Through his approach to hospitality, he builds trust with guests and empowers employees while sharing lessons on leadership, entrepreneurship and creating experiences people remember. Watch now to learn how Danny Meyer builds trust through hospitality, empowers employees to care for guests, and turns small details into lasting connections. Restaurant Influencers is sponsored by: • Toast All-In-1 Restaurant POS: https://entm.ag/ToastRI • PepsiCo Foodservice: https://entm.ag/RIPepsico Learn more about your ad choices. Visit megaphone.fm/adchoices

Matt Ebert grew Crash Champions from one collision repair shop to 650 locations. Through his podcast, PodCrash, he builds trust with customers and connects with potential employees while sharing lessons on leadership, entrepreneurship and careers in the trades. Watch now to learn how Matt Ebert uses podcasting to build trust, why profitability must come before expansion and how trusting his team helped him grow Crash Champions to 650 locations. Restaurant Influencers is sponsored by: • Toast All-In-1 Restaurant POS: https://entm.ag/ToastRI • PepsiCo Foodservice: https://entm.ag/RIPepsico Learn more about your ad choices. Visit megaphone.fm/adchoices

Matt Kears and Josh Alcock left their trades to build Black Cactus Barbecue in East London. They combine Texas barbecue techniques with global flavors, creating food they want to eat while introducing customers to barbecue beyond brisket. Watch now to learn how Matt Kears and Josh Alcock turned a barbecue side project into Black Cactus and built a menu combining Texas techniques with global flavors. Restaurant Influencers is sponsored by: • Toast All-In-1 Restaurant POS: https://entm.ag/ToastRI • PepsiCo Foodservice: https://entm.ag/RIPepsico Learn more about your ad choices. Visit megaphone.fm/adchoices

Ed Bogan and his brother own Pizza King, a 70-year-old chain with 66 locations. Bogan wants customers to know what to expect at every restaurant, while staying open to new ideas that can help the business. Watch now to learn how Ed Bogan approaches consistency across 66 Pizza King restaurants and decides which new ideas are worth bringing back to his teams. Restaurant Influencers is sponsored by: • Toast All-In-1 Restaurant POS: https://entm.ag/ToastRI • PepsiCo Foodservice: https://entm.ag/RIPepsico Learn more about your ad choices. Visit megaphone.fm/adchoices

Alan Clancy, the Hospitality Entrepreneur behind DÍON, has developed and operated bars, restaurants and late-night venues in Ireland. His approach combines ambitious design with close attention to the customer journey, from transforming a rooftop above Dublin’s former Central Bank building to reconsidering the weight of the front door. Watch now to learn how Clancy transformed a rooftop above Dublin’s former Central Bank building, why he asked other hospitality leaders for guidance and how small details shape the customer experience. Restaurant Influencers is sponsored by: • Toast All-In-1 Restaurant POS: https://entm.ag/ToastRI • PepsiCo Foodservice: https://entm.ag/RIPepsico Learn more about your ad choices. Visit megaphone.fm/adchoices

Alistair Darby, CEO of Sir Richard Sutton Limited, has over 25 years leading public and private companies through growth and change. His approach to hospitality looks beyond the next quarter, with investments built to last for generations and a willingness to take difficult assignments. Watch now to learn why Darby rejects quarterly thinking, why leaders should take the difficult assignment and how long-term investments build stronger hospitality businesses. Restaurant Influencers is sponsored by: • Toast All-In-1 Restaurant POS: https://entm.ag/ToastRI • PepsiCo Foodservice: https://entm.ag/RIPepsico Learn more about your ad choices. Visit megaphone.fm/adchoices

Maria Zhang, co-founder and CEO of Palona AI, shares how her experience at Tinder, Meta and Google shaped her approach to artificial intelligence. Zhang is applying what she learned building technology at scale to help restaurants use AI to improve operations and hospitality. Watch now to learn why Maria Zhang left Big Tech, why she chose restaurants and how AI can help operators save time and capture opportunities. Restaurant Influencers is sponsored by: • Toast All-In-1 Restaurant POS: https://entm.ag/ToastRI • PepsiCo Foodservice: https://entm.ag/RIPepsico Learn more about your ad choices. Visit megaphone.fm/adchoices

Jon Spiteri, veteran London restaurateur, shares how more than 100 years of family hospitality shaped his approach at The Latimer. For Spiteri, taking care of people and telling your story are at the heart of hospitality. Watch now to learn why taking care of people matters, how storytelling builds relationships and what 100 years of family hospitality can teach us. Restaurant Influencers is sponsored by: • Toast All-In-1 Restaurant POS: https://entm.ag/ToastRI • PepsiCo Foodservice: https://entm.ag/RIPepsico Learn more about your ad choices. Visit megaphone.fm/adchoices

Melissa Fahs, Vice President of Enterprise Partnerships at Coco Robotics, shares how autonomous delivery is changing the way restaurants get food to their customers. With Coco already completing thousands of deliveries, Fahs believes robot delivery can lower costs, protect food quality and fit seamlessly into restaurant operations. Watch now to learn how autonomous delivery can lower costs, protect food quality and fit seamlessly into restaurant operations. Restaurant Influencers is sponsored by: • Toast All-In-1 Restaurant POS: https://entm.ag/ToastRI • PepsiCo Foodservice: https://entm.ag/RIPepsico Learn more about your ad choices. Visit megaphone.fm/adchoices