Dr. Maloley is a Certified High Performance and Executive Coach. He's the author of "Dentist on a Mission" and speaks many of the dental industry's top meetings. He's passionate about using high level leadership strategies to help dentists grow their profits while reducing work and worry in the dental office.
A Patient Experience Is Now Essential
15:36How well do you know your customers? What do they love? What gets them excited? What are the things that they most value? These small details account for an exceptional experience that when patients leave your practice, they can’t help but talk about you. You can find show notes and more information by clicking this link: https://bit.ly/patient-experience-essential.
The New Cornerstone of Leadership
18:46What do you think is one of the essential ingredients in a healthy and high-performing team? According to research, 90% of people are daydreaming and visioning about the future when forced to do nothing. And a separate study shows that there’s a key element that makes 14% of people more productive across different industries. Listen in to discover this critical productivity booster. You can find show notes and more information by clicking this link: https://bit.ly/cornerstone-of-leadership.
The Origins of Your Excellence
20:16It’s a brand new year, and we’re always in the habit of listing down things that we want to improve for the entire year, whether for ourselves or our practice. Before you sign off this year’s resolution, I’d like to ask you to park your pen for a while and ponder on this: Instead of focusing on what to improve, why not look into the things you need to remove? What hindered your growth in 2021 that you don’t want to carry over in 2022? Let me share a mantra for you this year: “Weeds before Seeds.” Clear your space with weeds so you can grow more seeds. You can find show notes and more information by clicking this link: https://bit.ly/origins-excellence.
The Most Important Survival Skill for 2022
14:27What’s 2022 look like to you? How will it significantly differ from your 2021 or even the previous years? Have you envisioned a radical transformation for your dental practice, or you’ll default to old habits, old belief systems, old strategies, and old routines? How about you as an individual? Have you started stacking up new skill sets to help you execute the visual you’ve set for yourself and your practice? You can find show notes and more information by clicking this link: https://bit.ly/survival-skill-2022.
The 6 Greatest Power Sources In Your Practice
16:25Have you ever experienced something that you thought was bad but turned out to be for your own good? Or have you ever stepped in and made a bad situation better? Either way, you can feel that great power is at play in every situation. You can be powerful and use that power as leverage to multiply your gains in your practice. As the famous line goes — “with great power comes great responsibility.” Just make sure that you use your power in influencing others to discover their potential. You can find show notes and more information by clicking this link: https://bit.ly/power-sources-in-practice
Patient-Driven Leadership: 6 Ways to Fight The Great Commoditization
14:23As we wind down 2021 and tee up for an epic 2022, let’s pause and draft down some action items on how to make your team more confident to ensure a recognizable and upgraded experience for your patients. While you’re at it, think of yourself as Richard Branson, the CEO of the Virgin Group, and ask, “what would a billionaire like me do with my practice?”. You can find show notes and more information by clicking this link: https://bit.ly/patient-driven-leadership.
Don’t be a doormat. Don’t be a jerk.
16:40What type of leader are you? Do you inspire your staff, or do you always throw your weight around? Is your leadership style leans toward passiveness, aggressiveness, or assertiveness? Do you treat your team with respect to demand the same? You can find show notes and more information by clicking this link: https://bit.ly/do-not-be-a-jerk.
4 Ways to Break Your Inferiority Habit
17:47Did you do your best? At a glance, it’s a simple question that seems answerable by a “yes” or a “no.” Yet, if you ponder deeply, and once the complexities come into play, it can either boost your confidence or highlight your insecurities resulting in purposeless action and inferior habits. You can find show notes and more information by clicking this link: https://bit.ly/inferiority-habit.
Tactics Without Strategy: The Noise Before Defeat
15:30November is a big deal for me. Apart from the obvious Thanksgiving celebration, which I totally love, by the way, I always set aside this month as my year-end review — What went well this year? What didn’t go so well, where were the disappointments, and how can we do better next year? You can find show notes and more information by clicking this link: https://bit.ly/tactics-and-strategy.
Top 6 Patient Breakup Mistakes Dental Practice Owners Make
16:40In medicine, research shows that 30% of patients leave the doctor’s office because of long wait times. Unfortunately, the number is higher when it comes to dental offices. The long wait times can make a patient believe that you’re in a poorly run business. And if it’s a poorly run business, you have subpar clinical standards. You can find show notes and more information by clicking this link: https://bit.ly/patient-breakup-mistakes.