The MSP Zone

In this episode, we explore the critical issues surrounding remote access tools and their vulnerabilities, emphasizing the importance of trust between Managed Service Providers (MSPs) and their vendors. Our discussion covers: • Best Practices for Securing Remote Access: Learn effective strategies to safeguard remote access tools and protect sensitive data. • Continuous Training for MSP Teams: Discover why ongoing education is vital for MSP teams to stay ahead of cybersecurity threats. • Managing Access Privileges: Understand the significance of controlling access privileges to minimize security risks. • Vendor Risk Management: Dive into the importance of thorough vendor assessments to ensure security compliance and build trust. • Responding to Security Incidents: Gain insights into avoiding overreactions to security incidents and maintaining a balanced approach. • Resources for Enhancing Cybersecurity Practices: Find out about valuable resources that MSPs can use to bolster their cybersecurity measures.Join us as we address these essential topics and provide actionable advice to help MSPs navigate the complex landscape of remote access security.

In this episode, we explore the critical concept of shared responsibility in managed services, what we refer to as managed controls. As MSPs take on more security and compliance functions for clients, understanding and clearly defining the boundaries of responsibility becomes essential—not just for operational clarity, but for legal, regulatory, and reputational protection. We’ll break down the shared responsibility model, real-world applications, and how MSPs can use it to build trust, reduce risk, and drive growth.This conversation delves into the concept of managed controls within the managed services provider (MSP) landscape, emphasizing their importance in ensuring compliance and building trust with clients. The discussion highlights the misconceptions surrounding compliance responsibilities, the significance of vendor relationships, and the opportunities that arise from mastering managed controls. The speakers stress the need for MSPs to understand their role in compliance, the importance of transparency, and the potential for operational efficiencies through effective management of controls.

In this episode, we delve into the **journey of certification in IT services**, highlighting the critical role it plays in becoming a trusted advisor to clients. We explore the various **challenges faced during the certification process**, from understanding complex requirements to implementing best practices.Our discussion emphasizes the **value of expertise** in building and maintaining strong client relationships. By sharing real-world experiences and insights, we illustrate how certification not only enhances technical skills but also fosters trust and credibility with clients.Additionally, we explore the benefits of **adding a Virtual Chief Information Security Officer (vCISO) practice** to your service offerings. A vCISO provides strategic guidance on cybersecurity, helping organizations navigate complex security landscapes and comply with regulatory requirements. This practice can significantly enhance your value proposition, positioning you as a comprehensive security partner.Tune in to learn how navigating the certification landscape and integrating a vCISO practice can transform your approach to client service and elevate your professional standing in the IT industry.

In this episode of the MSP Zone, Jeff Nulsen of N-able, dives into the latest findings from the N-able MSP Horizon's report for 2025. The discussion provides valuable insights into the current sentiment within the MSP market, highlighting key strategies for growth in the coming year. Jeff shares his expertise on how MSPs can navigate and thrive despite the complexities of international market conditions. Tune in to learn about emerging opportunities and practical advice for MSPs aiming to succeed in 2025.

In this podcast episode, Peter Kujawa of Service Leadership delves into the resilience of businesses during economic downturns. The conversation centers on how recessions impact revenue streams, emphasizing the critical role of managed services in sustaining cash flow. Kujawa discusses the significant decline in project revenue observed during past recessions and underscores the importance of strategic planning and adaptability for businesses to navigate these challenging periods successfully. This episode is a must-listen for anyone interested in understanding the dynamics of business resilience and the value of managed services in economic uncertainty.

In this engaging conversation, Charles and Mike Deskin discuss the evolution of Dresner Group, a Maryland-based managed service provider, from its inception in 2002 to its current focus on cybersecurity and security monitoring. They explore the challenges and transitions within the IT landscape, including the shift from break-fix models to managed services, and the impact of new tax proposals on the MSP community. The discussion highlights the importance of adapting to client needs and the organic growth of the business into new states, driven by demand from existing clients. In this conversation, Mike Deskin discusses the evolution and challenges of Managed Service Providers (MSPs), emphasizing the importance of trust in partnerships, the necessity of internal processes for growth, and the role of automation and AI in enhancing operational efficiency. He shares insights on market sentiment and the future outlook for MSPs, highlighting the need for a balance between technology and human expertise.

In this MSP Zone conversation, Ramsey Sahyoun, co-founder and M&A partner at Evergreen, discusses the unique positioning of Evergreen as a holding company for Managed Service Providers (MSPs). He explains the company’s vision to be a long-term home for businesses and their leaders, emphasizing the importance of preserving brand identity and team structure post-acquisition. The discussion covers the challenges of attracting MSPs, the decentralized strategy versus traditional roll-ups, and the operational synergies that Evergreen fosters among its portfolio companies. Ramsey also highlights the generational transition within the MSP industry and the impact of financial de-risking on leadership styles.

Glenn Mathis, president and COO of Integris, a national MSP, enters the MSP Zone to discuss a variety of topics. In this episode, Charles Weaver and Glenn Mathis discuss the evolving landscape of managed service providers (MSPs) in the context of cybersecurity, vertical specialization, and the impact of AI and automation. They explore how Integris positions itself as a premium IT managed service provider focused on regulatory compliance and vertical markets. The discussion also covers the importance of mergers and acquisitions, customer engagement strategies, and the optimistic outlook for the MSP market in the coming year.

In this episode, John Burgess of Mainstream Technologies dives into the significant impact cybersecurity issues have on local services and, consequently, on the daily lives of citizens

In this episode, we delve into the significant impact that outlandish claims can have on insurance premiums. Here are the key takeaways: 1. Impact on Premiums: Outlandish claims can lead to a substantial increase in insurance premiums, affecting both carriers and policyholders. 2. Judicial System Costs: The judicial system mandates that all claims be tried, which escalates costs for insurance companies. 3. Legal Defense Expenses: Defending against claims can result in substantial legal expenses for carriers, including lawyer fees and other related costs. 4. Expert Involvement: Complex cases often require the expertise of forensic and IT professionals, adding to the financial burden. 5. Financial Burden: Lawyer fees are a significant contributor to the overall financial burden of handling claims. 6. Carrier Responsibility: Insurance carriers are responsible for defending all claims, regardless of their nature. 7. Premium Increases: The nature and frequency of claims can lead to a rise in insurance premiums. 8. Absurdity of Claims: The conversation highlights the absurdity of some claims and their impact on the industry. 9. Importance of Legal Defense: Effective legal defense is crucial for insurance providers to manage costs and protect their interests. 10. Cost Implications: Understanding the cost implications of claims is essential for the insurance industry to navigate financial challenges effectively.Tune in to gain a deeper understanding of how these factors interplay and shape the landscape of insurance premiums.