226 | Eating Glass = Entrepreneurship with Kyle Eberts
Episode SummaryIn this episode of Million Dollar Flip Flops, Rodric sits down with Kyle Eberts, owner of Crew Restoration & Construction in Sioux Falls, South Dakota. Kyle's company handles water, fire, hail and mold restoration plus the full rebuild afterward, with a team of about 40.About six months into working with his father, Kyle asked a simple question: what's the end game for this business? The answer was "sell it off for its assets." He went on to run that remodeling company for 15 years, but the answer stuck with him, and it's why he built something different: a business with referral sources, steady income and systems that make it saleable.He started with a franchise that lasted about a year, and with a partner who lasted two months. He's been building it on his own ever since. Kyle shares what the franchise model got wrong, why "just do not quit" is a 100% certain way to win, and the week his company lost 37 years of experience in a single day and didn't skip a beat.The conversation covers hiring with personality tests and your gut, why he fires fast (and respectfully), the one-on-ones that made his team closer, telling a 22-year-old tech that wanting his own business is "spectacular," and why winning your own mind is the most important thing an entrepreneur can do.In This Episode, You'll LearnWhy "entrepreneurship is like eating glass and staring into the abyss," and how you learn to love the tasteWhat Kyle expected from a franchise, and what he actually gotWhy a business whose end game is "sell it for its assets" isn't a great business modelHow higher barriers to entry make a company more saleableWhy consistency, and refusing to quit, makes winning a certaintyHow a team that's built right handles losing 37 years of experience in one dayHow personality tests changed the way Kyle hires and builds teamsWhy one wrong person becomes "cancerous" fast, and how to let people go with respectThe one-on-ones every two weeks that Kyle calls his secret recipeHow to turn an employee who wants to own a business into a department ownerWhy meditation became a game changer for Kyle and his wifeHow Rodric uses the "bulletproof mind" tool to make decisions from neutralHighlights & Timestamps[00:00] Eating glassKyle's favorite description of entrepreneurship, by way of Elon Musk.[00:45] Meet Kyle EbertsOwner of Crew Restoration & Construction in Sioux Falls, South Dakota: restoration, insurance construction and the full rebuild.[01:24] Local, and growingA 100-mile service area and a new site in Sioux City, Iowa.[01:44] How he got into restorationA friend, a broker and a PuroClean franchise.[02:35] Best laid plans mean jack squatThe partnership lasted two months, and the franchise lasted about a year.[02:52] Change on a dimeRodric on the Founders podcast, Rockefeller and his first book, Courage to Change Course.[03:23] "Keep loving the taste of glass"Kyle's take on what entrepreneurship feels like some days.[03:42] Lessons from the franchise modelRodric asks why Kyle went out on his own instead of choosing another franchise.[03:57] "Arrogance, let's call it"He expected the franchise to bring process and sales. It brought neither.[04:47] Begging for helpMonths of asking for support, and what the franchisor's sales president said in the parking lot.[06:07] The haves and have-notsKyle's take: about 5% of franchisors are really good, and they rule the franchise world.[06:42] The golden nuggetsWhat the franchise did teach him: the equipment and how to dry out a building.[07:24] Why not go back to remodeling?Rodric asks why Kyle didn't stay with building and remodeling.[07:38] "Where's the end game?"His father's answer was to sell it off for its assets.[08:31] A business you can sellReferral partners, steady income and a system that's transferable.[08:44] Run it like any other businessRodric on the myth that a construction company can't market or run without the owner.[09:44] Barriers to entry"You don't even need a truck." Why restoration's certifications, equipment and call center make it a real business.[10:20] Rodric's coaching credentialsWhy he trained at Brown for his ICF certification.[10:38] The growing painsRodric asks Kyle to sum up the journey in one or two lessons.[10:49] Just do not quitHard things will come. Let go of control.[11:26] Consistency wins the race"As long as I'm consistent and don't quit, I win regardless."[11:53] Finding real passionAfter 10 to 15 years, Kyle knew remodeling wasn't his true love.[12:09] 37 years gone in one dayThe hardest week in the company's history, and why no one skipped a beat.[13:12] That's cultureHow the team rallied, and how Kyle honored the legacy of someone who "bled for this company."[14:32] "How do we climb this thing?"Why his team loves a giant goal.[14:51] The first jobNine square feet of lath and plaster, and how far the company has come since.[15:22] No greater prizeWhat it means to build a company from scratch with no outside funding.[15:55] Coaching and buildingRodric compares building a business to coaching baseball, where five of his players went pro.[17:39] Hiring for fitWith a team of about 40, how do you know a new hire will fit?[18:02] Personality testsHow the last 12 months of personality work changed how teams are built.[18:41] The gut check"If the answer is 'I'm not sure,' then it's probably not a fit."[19:33] Fire fast, with respectWhy one wrong person brings the whole team down.[20:10] One and a half strikesWhy Kyle doesn't tolerate a bad fit, and why he can always fill the gap himself.[20:57] Letting people go isn't calling them bad"She's a great person. She's not a great fit here."[21:25] Half your waking adult life"If you do not enjoy it, you need to change immediately."[21:41] The secret recipeOne-on-ones every two weeks with every employee.[22:38] "I wanna own my own business"How Kyle answered a young tech who said he wanted his own company.[23:10] Own a departmentUpside for him with no risk, and why it's a good deal for both of them.[24:21] A question for the next guest"How do you clear your mind on a regular basis?"[24:50] Dominate your mind"If you can win your mind, and just your mind, you win."[25:10] Meditation as a game changerKyle and his wife started meditating together four or five months ago.[25:47] 25 years without missing a morningRodric's daily routine: read, write, meditate.[26:34] There's no masteryWhy meditation is a practice you keep for the rest of your life.[26:47] Wayne Dyer and Deepak ChopraWhere Rodric's practice started, and the Ed Mylett connection.[27:38] The bulletproof mindWhat Rodric taught his clients at the Primland retreat, and the John Whiting tool he uses every day.[28:37] The mental gymCombine charge clearing with meditation, reading, writing and yoga, and you make better decisions.[29:05] Why successful people don't talk about it"People think the next tactic is gonna make the difference."[29:12] A recommendation from KyleDavid Ghiam's podcast and teachings.[29:46] Kyle's passionDoug and Betsy Cockrell's question: what are you passionate about, and how does it impact others?[30:04] The Monday morning speechEvery week, a talk to the team about mindset, happiness and life at home, not business.[30:26] Changing minds in constructionWhy it takes repetition, not one speech.[31:02] Where to find Kylecrew3r.com, or search Crew Restoration & Construction.Connect with Doug & Betsy Cockrell"Entrepreneurship is like eating glass and staring into the abyss. And that is exactly what it's like some days. And you just keep loving the taste of glass after a while." – Kyle Eberts"Best laid plans mean jack squat when you get into business sometimes." – Kyle Eberts"In my opinion, a company that the end game is to just sell it off skeleton for its assets is not a great business model." – Kyle Eberts"Consistency will win the race, and as long as I'm consistent and don't quit, I win regardless." – Kyle Eberts"So in one day we lost 37 years... in our organization, and no one skipped a beat." – Kyle Eberts"If the answer is, 'I'm not sure,' then it's probably not a fit." – Kyle Eberts"She's a great person. She's not a great fit here." – Kyle...