Future Picks

What happens between an airline signing a contract and a new digital platform going live? In this episode of Future Picks, Branchspace's Delivery Lead Robert Lizinovic joins host Clarissa Jenkins to explore what it takes to turn an ambitious vision into a successful implementation.The conversation begins with discovery, exploring how Branchspace travels to customers to run workshops that translate rough RFP requirements into a prioritised delivery plan. Robert also explains why every project is guided by a dedicated Delivery Manager, and how a headless, layered architecture gives airlines the flexibility to evolve without rebuilding from scratch.Along the way, he shares how alliance check-in integrations can now be delivered in days rather than months, why stopover bundle implementations reuse roughly 80% of their existing groundwork, and how continuous optimisation helps airlines keep improving after launch.Whether you work in delivery, product or vendor management, this episode offers a practical look at how successful airline digital platforms are built, not just launched. Learn more at branchspace.com.

Ten years ago, the thing holding back new African air routes was demand. Now, says AviaDev founder Jon Howell, it's capital: African carriers can pay up to 25% more to lease the same aircraft as their European counterparts, and face interest rates as high as 30% against 3 to 5% elsewhere. On this episode of Future Picks, host Clarissa Jenkins talks to Jon about what's changed, and what it means for airlines trying to grow.The conversation covers Airlink's mixed fleet strategy, the difference between code sharing and interlining, the M-PESA story as a model for leapfrogging legacy technology, why NDC rollouts might have gone faster with a phased approach, and how mobile money and installment payments are reshaping airline revenue across the continent. Useful listening for anyone in route planning, commercial strategy or distribution, in Africa or beyond.

The line between low cost and full service in China has blurred to the point where the LCC label barely holds. Host Clarissa Jenkins talks with Fowler Wang, Regional Representative for China at The International Air Cargo Association and Founder of Summit Asia Events, on the 10th anniversary of the China LCC Summit.The conversation covers the shift from price wars to Smart Cost and yield per passenger kilometre, the CAAC's 3+7+N hub policy, why top Chinese LCCs already run 90%+ direct sales, how WeChat and Alipay handle offline in-cabin payments, the Macau 30-minute turnaround benchmark, the rise of bag-to-hotel ancillary services, and where AI and robotics are starting to land in airline operations. Useful listening for airline commercial, distribution, retailing and operations teams.From Branchspace, a B2B aviation technology company working with airlines on modern retailing and distribution. branchspace.com

Dynamic pricing isn't one thing. It's a spectrum, and most airlines are earlier on it than the conference circuit would have you believe. In this episode of Branchspace Future Picks, Clarissa Jenkins sits down with Radu Iliescu, Managing Director of Branchspace Consulting, and Niels Colemont of Wiremind, to cut through the noise on airline pricing and bundling.They cover the four dimensions of the dynamic pricing spectrum, why atomic pricing matters and why most airlines can't yet see how a bundle price breaks down across its components, the "never stop selling" principle and the asymptotic pricing curve that makes it work, why revenue management is still partly driven by instinct rather than science, and what airlines should actually be asking when they go to market for a new pricing or offer management vendor. A practical, honest conversation for anyone working in pricing, revenue management, distribution or commercial strategy.

What's actually stopping airlines from turning AI into real business value? In this episode of Future Picks, host Clarissa Jenkins is joined by three leaders from IATA following the World Data Symposium in Singapore. Together, they unpack why the real blockers are no longer technological — and why data governance, organisational culture, and the ability to operationalise insights at scale are now where the work actually happens.The episode also explores the growing role of digital identity in shaping the future travel experience, from faster check-ins to fully connected journeys, and what it will take for adoption to move from early pilots to industry-wide reality. A grounded, insider perspective on where aviation stands today and what needs to happen next.

What does the Davos of aviation actually look like from the inside?In this episode, Clarissa Jenkins talks to Claudia Kunz, Senior Director of Events at CAPA and Informa Markets, ahead of the CAPA Airline Leaders Summit in Berlin on 23rd April. Claudia takes us behind the scenes of what goes into building an event where 300 of the industry's most senior decision makers show up ready to have honest conversations.They cover why the agenda shifted dramatically in recent weeks, what airline CEOs are genuinely prioritising right now, how the closed-door roundtables are turning into one of the most valued parts of the summit, and Claudia's practical cheat sheet for getting the most out of your time in Berlin.A sharp, candid listen for anyone heading to CAPA or following where aviation is heading next.

What happens when two industry experts who have lived PSS cutovers, and now Offer and Order sit down to compare notes?In this Future Picks episode, Clarissa Jenkins talks with Lamiya Merchant and Joelle Cuvelier about how airlines can move from legacy complexity to modern airline retailing, without open-heart surgery on their operation.They discuss:Why even self-sufficient or slow-moving airlines still benefit from neutral consultingHow Branchspace helps carriers build a solid business case for Offer and OrderThe unexpected value of OOSD projects, from technical debt clean up to breaking organisational silosHow to find the right entry point and first 1% revenue uplift, instead of waiting for a “perfect” momentThe role of AI, biometrics, loyalty, UX and new payment methods in the next phase of airline retailIf you work in revenue management, distribution, digital or transformation and are asking “Where do we start?”, this episode will give you a practical, grounded view from people who have done it before.Listen now and see how Branchspace Consulting supports airlines to modernise at their own pace, with strategy and technology joined up from day one.

In this episode of Future Picks, Oliver Ross, Head of Loyalty & CRM at KM Malta Airlines, takes us inside the creation of KM Rewards: a loyalty programme built from scratch in record time. From instant SkyBux redemption and a transparent value proposition to 20% monthly membership growth, Oliver explains how loyalty can be both simple for customers and strategic for airlines.Learn more about Branchspace:Website: www.branchspace.comEmail: [email protected]: www.linkedin.com/branchspace-digital-reinventedInstagram: www.instagram/branchspace_digital_reinventedFacebook: https://www.facebook.com/profile.php?id=100081431809978Branchspace is a leading digital software provider and consultancy, working with airlines to enhance and transform their digital retailing capabilities. Founded in 2013 and headquartered in London, we enable our clients to deliver and manage personalised, data-driven digital customer experiences to increase direct distribution and take greater ownership of the end-to-end customer journey.In 2025, the Financial Times recognised Branchspace as one of Europe's FT1000 fastest-growing companies. Alongside our dynamic retailing software platform, Triplake, we also provide solutions and consulting services across the airline commercial systems ecosystem including solutions architecture in the domains of offer/order management, revenue management and payment, digital touchpoint reviews and UX/UI design.Our Triplake software customers include KM Malta Airlines, Air Mauritius and Oman Air, where we have recently launched an entirely revamped digital ecosystem, comprising a new mobile app, website portal and a comprehensive suite of booking, servicing, check-in and loyalty experiences. In Consulting, we work with British Airways and Air France/KLM, where we are providing support to their strategic offer and order management transition programmes, as well as Turkish Airlines, TAP Air Portugal, Aegean Airlines and more to uplift their digital retailing capabilities.Branchspace is also an active strategic partner of the International Air Transport Association (IATA) on its journey to unlock value creation and shape the future of the industry and recently participated in the PoC for global contactless travel across borders.

Everyone talks about delivery. But what happens before a project starts? In this episode of Future Picks, Branchspace consultants Kin and Varad share how they guide major airline clients through the crucial early stages of transformation. With insights on scoping, alignment, governance and why “earned trust” is the secret weapon of any successful launch.Learn more about Branchspace:Website: www.branchspace.comEmail: [email protected]: www.linkedin.com/branchspace-digital-reinventedInstagram: www.instagram/branchspace_digital_reinventedFacebook: https://www.facebook.com/profile.php?id=100081431809978Branchspace is a leading digital software provider and consultancy, working with airlines to enhance and transform their digital retailing capabilities. Founded in 2013 and headquartered in London, we enable our clients to deliver and manage personalised, data-driven digital customer experiences to increase direct distribution and take greater ownership of the end-to-end customer journey. In 2025, the Financial Times recognised Branchspace as one of Europe's FT1000 fastest-growing companies. Alongside our dynamic retailing software platform, Triplake, we also provide solutions and consulting services across the airline commercial systems ecosystem including solutions architecture in the domains of offer/order management, revenue management and payment, digital touchpoint reviews and UX/UI design. Our Triplake software customers include KM Malta Airlines, Air Mauritius and Oman Air, where we have recently launched an entirely revamped digital ecosystem, comprising a new mobile app, website portal and a comprehensive suite of booking, servicing, check-in and loyalty experiences. In Consulting, we work with British Airways and Air France/KLM, where we are providing support to their strategic offer and order management transition programmes, as well as Turkish Airlines, TAP Air Portugal, Aegean Airlines and more to uplift their digital retailing capabilities. Branchspace is also an active strategic partner of the International Air Transport Association (IATA) on its journey to unlock value creation and shape the future of the industry and recently participated in the PoC for global contactless travel across borders.

What does it take to deliver truly seamless airline check-in and self-service?In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules.We explore:Her career path from Lufthansa to BranchspaceThe mindset shift from QA detail to product strategyWhy simplicity and UX are more important than flashy featuresHow Triplake balances fast delivery with long-term valueData-driven decision-making in post-booking airline journeysReal-world examples from customers like Oman Air and KM Malta AirlinesIf you’re curious about airline digital transformation, agile product development, or how to turn customer insights into action, this episode is for you!Website & Social:Website: https://www.branchspace.comEmail: [email protected]: branchspace-digital-reinventedInstagram: branchspace_digital_reinventedFacebook: https://www.facebook.com/profile.php?id=100081431809978