No One Called Us Back: The $425K Unsold Estimate Problem
You’ve already paid for your next $425,000 in revenue. You just haven’t called it back.Most home service owners treat an unsold estimate as a lost job. It isn’t. It’s an unfinished one. In this episode, Justin Deese tells the story of Miss Patterson: an $8,900 water heater and partial repipe estimate that sat untouched for 41 days. She hired another company, and her reason hurts: “No one ever called us back.”Justin adds up what each unsold estimate really costs (marketing, CSR, dispatch, truck, tech time). Then he lays out a five-step system to turn your open estimate report into revenue without spending another dollar on marketing. You’ll also hear the one thing most owners say on a follow-up call that makes it worse.In this episode, you’ll learn:Why silence from a homeowner isn’t a “no,” and what’s really going on after your tech leavesThe true cost of putting a technician at a kitchen table (about $500 before the customer sees a price)How unanswered estimates quietly train your best techs to stop sellingThe 3 reasons owners leave money on the table: nobody owns it, follow-up feels pushy, and leading with a discountWhy opening a follow-up call with a discount teaches customers to wait you outThe 5-step unsold estimate follow-up system:Give it one owner. Use a name, not a department, and pay a bonus on every estimate they close.Call fast, with a real voice. Follow up within 24 hours, then on day 2, day 7 and day 30. After that, move them to a next-season list. Use automation to support people, not replace them.Open with a question, not a discount. For example: “What came up after Danny left?” Then listen. If price is the issue, show another option before you cut your number.Write down every reason for a “no.” After 30 days, that list becomes a scorecard for your whole sales process.Have the tech promise the follow-up before leaving. Then the call is a promise you’re keeping, not an interruption.This week’s challenge: Pull every open estimate from the last 90 days and add up the total. Write the number on a sticky note and put it on your monitor. Then assign one person to call your top 20 within 7 days.Resources:Get the follow-up scripts and templates inside the Virtual CFO Community. Start a free 7-day trial at virtualcfocommunity.comWhen Your Business Partner Is Your Spouse by Justin and his wifeIf this episode hit home, share it with an owner who keeps buying new leads while their old estimates sit untouched.Keywords/tags: unsold estimates, estimate follow up, home service business, HVAC sales, plumbing sales, close rate, technician sales training, contractor follow up, home service marketing, CSR follow up script