Dev Interrupted podcast

Transforming Customer Support with AI | DevRev’s Co-founder & CEO Dheeraj Pandey

10/15/2024
0:00
49:52
Rewind 15 seconds
Fast Forward 15 seconds

This week, host Conor Bronsdon chats with Dheeraj Pandey, CEO and co-founder of DevRev. Dheeraj shares his incredible journey from leading Nutanix to a valuation of $16 billion, to now striving to build another unicorn with DevRev.

Dheeraj opens up about the lessons learned from his entrepreneurial journey, emphasizing the significance of having a holistic approach to building products and companies. He explores how his experiences at Nutanix have shaped his vision at DevRev, especially in terms of integrating AI as a core component rather than a mere add-on.

The discussion also covers a range of topics including the transformative power of AI in business operations, customer-centric design, and the importance of balancing innovative technology with intuitive user experience.

Topics:

  • 02:49 What inspired you to start DevRev?
  • 08:38 How did you decide not to take a bolt on approach to AI?
  • 11:30 What can other entrepreneurs learn from you about levelling up their abilities?
  • 16:42 How are you approaching scaling up DevRel?
  • 28:11 How is DevRev thinking about AI driven design?
  • 44:52 What's happening with DevRev's leadership in AI?

Links:

Support the show:

Offers:

More episodes from "Dev Interrupted"