Contact Point Podcast

From the student least likely to succeed to highest honours. From ADHD diagnosis at 50 to building one of the most advanced multidisciplinary clinics in the world. Dr Howie Gluckman is a periodontist, implant surgeon, and one of the leading voices in partial extraction therapy and socket shield technique. He runs the Enamel Clinic in Cape Town, South Africa, a multidisciplinary practice with specialists across perio, endo, ortho, and restorative working under one roof. In this conversation with Simon, he unpacks what 30 years in practice has taught him about biology, failure, technology, and why passion is the only thing that gets you through. They talk about why Howie was never a student at school, how rugby kept him going, and why he only found his focus when he discovered perio. He explains how his ADHD diagnosis two years ago changed everything, why the first week on medication left him in tears, and how he now uses systems, reminders and Apple products to manage a brain that jumps between eight things in 10 minutes. He covers why he studied from 8pm to midnight for four years, why he passed his specialty cum laude and his PhD summa cum laude, and why hyperfocus is a superpower if you find your passion. They go deep on socket shield technique, why it's been his go to for 14 years, why volumetric studies show virtually no collapse, and why he believes it's reducing peri implantitis rates. He explains why the technique is biologically forgiving, why even failures leave you with bone and bundle bone intact, why predictability and reproducibility are the two words he repeats at every conference, and why guided workflows have made the technique more accessible. He covers why bone grafting is misunderstood, why soft tissue and bone are symbiotic, why people quote the exception not the rule, and why you can't just slap bone and membrane and expect success. They also talk about why failure is the most powerful tool you have, why he starts every lecture with his mistakes, why photography is non negotiable, why flapless surgery is a bugbear, why minimally invasive should be optimally invasive, dynamic navigation versus static versus robotics, why Yomi has precision issues but the Chinese are coming, why Heidi and Claude have changed his workflow, why Notebook LM is a revelation for research, why augmented reality with Marcus Engelschenk is the next level, why virtual reality surgical training with haptic gloves is already here, why root canals aren't the problem but untreated pathology is, why conspiracy theories are creeping into biological dentistry, and why the mouth is a mirror to the rest of the body. Chapters 00:00:00 Introduction: From Least Likely to Succeed to Summa Cum Laude 00:09:12 The ADHD Revelation: Diagnosis, Medication & Understanding Your Brain 00:32:07 Failure as Your Greatest Teacher: Why You Must Photograph Everything 00:37:09 Socket Shield Technique: 14 Years of Predictable Bundle Bone Preservation 00:38:44 The Biology Problem: Why Most Bone Grafts Fail 00:42:38 Storytelling Over Parroting: The Christian Coachman Lecture Philosophy 00:43:09 AI Revolution: Claude, Heidi, Diagnocat & The Research Transformation 00:59:00 Dynamic Navigation, Robotics & The Yomi Precision Study 01:00:51 Minimally vs Optimally Invasive: The Flapless Surgery Controversy 01:02:09 Augmented Reality & Virtual Training: The Future of Surgical Education 01:04:06 Biological Dentistry: Mouth-Body Connection vs Conspiracy Theories 01:09:05 The Root Canal Debate: Clinical Pathology vs Dead Body Part Myth 01:15:26 The Future: Technology, Precision & Anti-Aging for More Dentistry ▬▬ ABOUT THE GUEST ▬▬ Dr Howie Gluckman is a periodontist and implant surgeon based in Cape Town, South Africa. He completed his specialty in periodontology at the University of Stellenbosch and holds a PhD from Goethe University. He is a leading researcher and educator in partial extraction therapy and socket shield technique, and runs the Enamel Clinic, a multidisciplinary practice integrating perio, endo, ortho and restorative care. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps.

You can only treat what you see. But you can only see what you know. And you only know what you understand. Dr Christian Leonhardt is a dentist based in Augsburg, Germany, with a Master's in Orthodontics, postgraduate training in prosthodontics and periodontology, and a mentor role at the Kois Center in Seattle. He runs a multidisciplinary clinic with a team of around 30, and has spent the last decade building systems that bring the different disciplines of dentistry together into one joined-up treatment philosophy. He explains how AI is helping him do that faster, more safely, and with more time left for what actually matters. They talk about why dentistry still works in silos and the blind spots that creates, the three ways AI is used across his practice, and why time is the greatest thing you can give a patient. Christian explains how AI analysis turns radiographs and CBCTs around in minutes, why audio transcription saves time and helps protect you medico-legally, and how intraoral scanners can now flag plaque, map recession and support perio charting. He covers why he uses CBCT to plan bigger cases, why stable interproximal bone is the real marker of periodontal stability, and how patients are increasingly arriving with their own AI-informed questions before they walk through the door. They also talk about airway as the fifth pillar of dentistry, why mouth breathing matters in both children and adults, the links between disrupted sleep and overall health, the signs to look for in kids and why they don't grow out of airway problems, and how to start with AI in practice: scans, X-rays and one chair. Chapters 00:00:00 Introduction: Time as the Greatest Gift & The Triple Specialist Journey 00:02:48 The Silo Problem: Why Dentistry Needs to Think Multidisciplinary 00:07:48 You Can Only Treat What You See: The Assessment Foundation 00:10:34 Three Ways AI Transforms Your Practice: Protocols, Diagnosis & Documentation 00:12:08 Diagnocat & Radiographic AI: Objectivity, Bone Loss & Quality Control 00:15:58 Audio Transcription: The Medical-Legal Shield & Time Saver 00:24:52 Intraoral Scanners & AI: Plaque Detection, Recession Mapping & Perio Charting 00:27:24 CBCT, Risk Management & The Interproximal Bone Stability Rule 00:34:29 The Patient AI Revolution: When Patients Diagnose Themselves 00:42:45 Airway: The Fifth Pillar of Dentistry & The Mouth Breathing Crisis 00:48:05 Sleep Apnea, Insulin & The Circle of Death: Understanding Obstructive Airway 00:50:05 Silent Reflux, Erosions & Bruxism: The Airway Signs You're Missing 00:54:37 Kids & Airway: Don't Wait, They Don't Outgrow It 00:56:47 Implementation: Start With Scans, X-rays & One Chair ▬▬ ABOUT THE GUEST ▬▬ Dr Christian Leonhardt is a dentist in Augsburg, Germany. He holds a Master's in Orthodontics from Danube University, trained in prosthodontics at the Kois Center in Seattle, where he is now a mentor, and completed further training in periodontology. He co-founded Open Airway, speaks at the Vienna Airway Congress, and lectures internationally on multidisciplinary treatment planning, airway and AI-assisted diagnosis. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps.

Told she could never practise dentistry again, she found another way — and now leads the International Academy of Biological Dentistry and Medicine. Dr Katie To is a wellness dentist, educator and president of the IABDM, running a biological dental practice in Texas built around saliva testing, genetic insight and close collaboration with medical doctors. In this conversation with Simon, she shares what her own journey as a patient taught her about personalised care, inflammation, and why the patient has to be the hero of their own health story. They talk about the moment Katie was told she could no longer practise dentistry, how discovering biological dentistry saved her career, and how six months of changes to food, sleep and stress turned her health around without medication. She explains why genetic testing only needs to be done once and can guide care for life, and why "normal" blood work isn't the same as optimal. She covers why root canals aren't good or bad but patient-dependent, why she monitors inflammatory markers when a patient chooses to keep a root-treated tooth, why she offers pathology testing on extracted teeth, and why she calls cavitation surgery an open bone biopsy. They also talk about what patients see under a phase-contrast microscope, why sinus opacity on a CBCT should prompt an ENT referral, why she won't take on a patient who doesn't have a medical doctor, how sweat, hydration and bowel health get overlooked, and why wellness dentistry isn't a specialty but a philosophy every dentist can adopt. Chapters 00:00:00 Introduction: From Medical Failure to Biological Dentistry 00:05:30 Heavy Metal Toxicity: The Diagnosis That Changed Everything 00:07:12 The Six-Month Recovery: Food, Sleep & Nervous System Regulation 00:19:30 Genetic Testing: Why Personalized Medicine Matters 00:36:21 Building a Wellness Practice: Philosophy, Team & Patient Partnership 00:49:20 The Root Canal Debate: Who Are You Treating? 00:55:38 Sinus Health & Dental Origins: The Upstream-Downstream Model 01:06:48 Testing Everything: Teeth, Bone & Pathology 01:15:55 Cavitations Explained: From Skeptic to Believer 01:33:41 Wellness Dentistry: The Mission to Unite the Profession ▬▬ ABOUT THE GUEST ▬▬ Dr Katie To is a wellness dentist based in Texas and president of the International Academy of Biological Dentistry and Medicine. Her practice combines restorative, periodontal and airway care with medical collaboration and personalised treatment planning, and she trains dentists on the connection between oral and systemic health. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps.

From 1,500 employees and 120 pediatric dentists to building one of the most talked about AI platforms in global dentistry. Dr Alex Sanders is the founder and CEO of Diagnocat, a dental AI company that processes millions of radiographs and CBCTs across Europe, the US, and beyond. He's also the owner of one of Russia's largest dental groups, a practice he bootstrapped from a $120,000 loan into a multi-site healthcare organisation that now runs without him. In this conversation with Simon, he unpacks what that journey teaches you about management, mistakes, and why the next revolution in dentistry might not be another gadget. They go deep on why AI was controversial when Diagnocat launched, how CBCT analysis became the entry point, and why treatment acceptance sits at 15% across most practices globally. Alex explains why he started with 3D instead of 2D, why the software now processes a scan in under three minutes, and why he thinks agentic AI will be the thing that finally closes the gap between diagnosed disease and treated disease. He covers the role of transcription in improving communication, why doctors miss what they don't know, the airway tumour one user found by accident, and why he believes autonomous agents will manage patient populations proactively within two years. They also talk about why he spent millions bootstrapping instead of raising venture capital, the Harvard professor whose book changed how he manages teams, why robots are getting affordable but still can't work autonomously, the Chinese humanoid he bought for experimentation, why attention is the real competition, and why learning what you want is now more important than knowing how to get it. Chapters 00:00:00 Introduction: From USSR Dentist to Global AI Founder 00:03:51 Building a 1500-Employee Dental Empire in Russia 00:08:58 The Secret to Exiting Operations: Management as a Profession 00:11:08 The Diagnocat Origin Story: Seeing What Doctors Miss 00:13:27 Meeting the Technical Co-Founder & Silicon Valley Rejection 00:18:28 Bootstrapping Millions: Why No Investors Means Full Control 00:21:55 From 3D CBCT to 2D: Building the First AI Dental Platform 00:29:06 The Business Case for AI: Trust, Acceptance Rates & Communication 00:36:07 ChatGPT Changed Everything: The Generative AI Pivot 00:38:23 Transcriptor: Recording Consultations & Evaluating Communication 00:45:31 Agentic AI: The Future of Autonomous Dental Assistants 00:53:33 The 15% Problem: Why 85% of Diagnosed Disease Goes Untreated 00:57:41 Treatment Planning: The Philosophy Problem AI Can't Solve Yet 00:59:13 Diagnocat 360: Learning Your Practice's Treatment Philosophy 01:05:12 Airways, Tumors & Incidental Findings: The Power of Full-Volume CBCT 01:07:20 Radiation Regulations & the Ontario Problem: CBCT Barriers 01:09:53 Scanner Quality: Operator Error Beats Brand Every Time 01:11:23 The AI Consultancy Model: Competing for Attention, Not Just Market Share 01:18:18 Claude, QA & Engineering: 60% of Testing Now Done by AI 01:21:14 The Revolution Cycle: Why Dentistry Has Been Flat for a Decade 01:25:08 Robots, Humanoids & the Next Innovation Wave 01:32:50 Learning to Think with AI: What to Want, How to Ask, How to Understand 01:36:21 Social Media, Attention & the Meta Competition ▬▬ ABOUT THE GUEST ▬▬ Dr Alex Sanders is the founder and CEO of Diagnocat, a global dental AI platform specializing in radiographic analysis, CBCT interpretation, and clinical workflow automation. He is also the owner of one of the largest dental groups in Russia, with over 1,500 employees and more than 120 pediatric dentists. He studied at Moscow Dental University and completed executive education at Harvard Business School. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps.

You don't need all the tools, all the gadgets to be good. You need the right tools for the treatment you are offering. Dr Alessandro De Viggo has been using CEREC for over 30 years. He was the second patient ever to receive CEREC inlays in 1986, opened his practice in 1990 with two CEREC 1 machines, and has placed more than 30,000 chairside restorations. In this conversation with Simon, he unpacks what that teaches you about materials, protocol, and why simplicity beats complexity every time. They go deep on why CEREC was controversial when it launched, how the island of ceramic in a sea of composite actually taught us how adhesion works, and why enamic is still the only truly minimally invasive CAD CAM material. Alessandro explains why he works alone 90% of the time without an assistant, why moving around the patient changes everything, and why he lifts both hands when he preps to protect his back. He covers the role of 3D printing versus milling, why long term temporaries are not the same as permanent restorations, and why opacity and post processing are still issues with printed crowns. They also talk about why prevention should be monetizable, why dentists are bad communicators, the psychology student versus dental student wellbeing study, why the profession is becoming female, dental tourism and Turkish teeth, DSOs pushing dentists to drill more, scientific misinformation flooding the internet to block AI development, and why his AI telephone assistant has more empathy than most receptionists. Chapters 00:00:00 Introduction: 40 Years of CEREC & The Dentist-Patient-Machine Vision 00:06:57 The Birth of Adhesive Dentistry & The Sea of Composite Philosophy 00:11:55 Prevention Should Be Obsolete: The 1960s Vision That Failed 00:15:02 The Patient Paradox: Why Doing Nothing Costs More Than Treatment 00:18:46 I Am The Best Dentist: According To My Patients 00:21:09 The Dental Student Mental Health Crisis: Focus vs. Well-Being 00:24:09 Why Dentistry Is Becoming Female & The Salary Problem 00:28:32 Positive Stress vs. Negative Stress: The Alessandro Work Model 00:35:33 Controlled Failure: The Minimal Intervention Philosophy 00:40:07 The Enamic Advantage: The Only True Minimal Invasive CAD-CAM Material 00:43:52 The Dental Industry Problem: Creating Problems That Don't Exist 00:48:02 Turkish Teeth & Dental Tourism: The Real Story Behind The Headlines 01:25:57 DSOs & The Money Problem: When Healthcare Becomes Investment 01:42:35 3D Printing vs. Milling: The Honest Comparison After 30,000 CEREC Restorations 01:48:47 Working Alone: The Ambidextrous Dentist & The Two-Hand Back Saver 01:56:40 Staying Curious: The Secret to 40 Years of Passion in Dentistry 02:03:02 AI in Dentistry: The Telephone Assistant & The Future of Call Centers ▬▬ ABOUT THE GUEST ▬▬ Dr Alessandro De Viggo is a dentist based in Switzerland and one of the earliest adopters of chairside CAD CAM dentistry. He was the second patient to receive CEREC restorations in 1986, opened his practice in 1990, and has been working predominantly with digital workflows for over three decades. He was formerly editor in chief of the International Journal of Aesthetic Dentistry and is a regular contributor to the dental literature on digital dentistry, photography, and minimally invasive techniques. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps.

The whole point of our career should be to stop a patient from having a full mouth rehab. It's actually a reflection of a failure. Dr Tif Qureshi has been in the same practice for 33 years. He's watched teeth move, veneers fail, and patients come back with the same crowding he straightened two decades ago. In this conversation with Simon, he unpacks what that teaches you about consent, retention, and why new patients might be your biggest risk. They go deep on why photography is the foundation of everything, how Little's study should change the way we treatment plan, and why every patient with misaligned teeth should be told they'll need a retainer for life whether they have braces or veneers. Tiff explains his tooth sat nav concept, why he tests vitamin D and HbA1c on every patient, and how the Dahl principle can stop someone needing a full mouth rehab if you catch it early enough. They also cover Weston Price, K2 deficiency and jaw development, why crowding might be nutritional, the insulin problem no one talks about, selling to a corporate and saying no make me, and why formal rehab is a reflection of failure not success. Chapters 00:00:00 Introduction: The Failure Reflection & Career Philosophy 00:11:00 The Power of Photography: Foundation of Modern Dentistry 00:23:00 New Patient Obsession vs Existing Patient Value 00:35:00 Little Study & Teeth Movement: The Hidden Truth 00:45:00 Early Intervention & The Dahl Principle 00:56:00 Retention Forever: The Consent Crisis in Cosmetic Dentistry 01:10:00 Weston Price, Nutrition & Jaw Development 01:20:00 Vitamin D & HbA1c: Blood Testing in Dental Practice 01:30:00 The Diet Revolution: Tif's Personal Health Journey 01:40:00 Composite vs Porcelain: The Pendulum Swings 01:51:00 The Dahl Effect: Underutilized Game Changer 02:00:00 Selling to Corporate: Life After Practice Ownership 02:10:00 Orthodontic Assessment: The Indefensible Records Problem ▬▬ ABOUT THE GUEST ▬▬ Dr Tiff Qureshi is a cosmetic and restorative dentist based in Kent and founder of IAS Academy, a leading provider of postgraduate training in minimally invasive aesthetic and orthodontic dentistry. He has been in the same practice for 33 years and is known for his work in progressive smile design, the Dahl principle, and integrating minor orthodontics with restorative care. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps.

"I can easily say I made mistakes more than the total number of veneers that a young generation dentist placed in the mouth." Dr Galip Gürel wrote the book on porcelain veneers, and he has been refining how they're done for more than 40 years. In this episode he tells Simon how modern veneer dentistry came together. He learned "the kitchen" by sitting in on dental technician classes, borrowed wax rims from complete dentures to design smiles, and came up with prepping through the mock-up after watching farmers plough a field. Then we get the first proper look at Lupin, the automated veneer-prep robot he co-founded with Stefan Koubi. He covers how it preps to 100-micron accuracy, why the veneers can be made before the teeth are touched, and why he thinks it will open veneer work to every GP. We also cover: – Why no-prep veneers suit about 1% of patients – What enamel-only preps did to his debond and success rates – Why he has no social media, and paid a PR agent to keep him out of the press – Why he keeps "zero dentistry" outside the office Chapters 00:00:00 Introduction: The Knowledge Thief & 42 Years of Veneer Innovation 00:02:38 From Kentucky to Istanbul: Learning Both Sides of the Kitchen 00:04:15 The Birth of Bonded Veneers: When Aesthetics Wasn't Dentistry 00:07:31 The Mock-Up Revolution: From Complete Denture Wax Rims to Composite 00:19:25 The APT Technique: Prepping Through the Mock-Up Like Plowing Fields 00:29:57 First Principles Thinking: Blocking Out Inputs to Innovate 00:30:21 Reverse PR & Word of Mouth: The Anti-Social Media Practice 00:36:42 Material Evolution: From Feldspathic Elegance to Zirconia Veneers 00:44:10 No Prep Veneers: The 1% Indication & Why Feldspathic is the Only Choice 00:49:36 The Rosé Moment: How Lupin Robotics Was Born in Marseille 00:52:28 COVID Catalyst: From Idea to 50 Engineers in Montpellier 00:54:44 Bootstrapped to Big Money: The Funding Journey & Invus Investment 00:58:17 Veneers Before Preps: The Revolutionary Workflow Flip 00:59:41 Fully Automated vs Hand-Guided: The 100 Micron Precision Difference 01:07:17 From Mannequins to Humans: The India Launch & 100 Cases 01:15:18 The 45-Minute Prep: Landing Like an Airplane & Future Speed Improvements 01:17:24 The Mock-Up Test Drive: Two Appointments Before Robot Prep Day 01:21:08 Zirconia Solves the Thickness Problem: Glass Coating & APT Bonding 01:26:50 The Business Model: 30% Revenue Share Instead of Selling Robots 01:34:02 Democratizing Veneers: Philippines, UK & The Future of Aesthetic Dentistry 01:42:07 Stealing Knowledge: The Gentle Thief Named After Arsène Lupin ▬▬ ABOUT THE GUEST ▬▬ Dr Galip Gürel is a dentist based in Istanbul and one of the most influential names in aesthetic dentistry. He graduated from the University of Istanbul, completed two years at the University of Kentucky, and has been in practice for more than four decades. He is the author of the Quintessence textbook on porcelain laminate veneers, and co-founder, with Dr Stefan Koubi, of Lupin, a company developing automated robotic veneer preparation. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. Listen, or watch on Spotify, Apple Podcasts and YouTube. Full us on socials @contactpointpodcast

From substance abuse to the top of American dentistry. From contemplating suicide to testifying before Congress. Dr Brett Kessler's story is not what you'd expect from the leader of 100,000 dentists. Contact Point – Dentistry's Next Decade. Hosted by Dr Simon Chard. Dr Brett Kessler is the immediate past president of America's largest dental organization, a general dentist, endurance athlete, and founder of Dentistry Reimagined – a coaching practice helping dentists design lives worth living. In this conversation he and Simon go deep on addiction, burnout, fluoride, robotics, and why the mouth needs to be reconnected to the body before it's too late. In this conversation: Why Brett entered dental school with a substance abuse problem and graduated with a worse one. The phone call to a state wellbeing program that saved his life and how the profession's own support network gave him a second chance. Treating homeless patients in recovery and how fixing their teeth kept them sober longer than anything else. The CNN story that went national and led to him testifying before the US Congress ten years after he wanted to die. Building a fee for service reconstructive practice inspired by Dawson and Pankey while staying sober one day at a time. The five year vision exercise that led him to run for national office and why he never thought he'd win the presidency. 82% of dentists showing signs of clinical burnout and why high achievers don't ask for help until it's too late. Meditation, journaling, breath work, and why his broken brain could not fix his broken brain. Mentorship, coaching, and the mindfulness practice he's done every morning for 28 years. Why dentistry is hard and why new graduates are barely competent when they qualify. The trust recession, solo practice isolation, and why $350,000 of debt is forcing young dentists into high volume models they hate. Selling his practice to a five practice group that failed and why he chose to keep advocating instead of going back chairside. The fluoride wars with RFK Jr., the Harvard study everyone quotes, and why 80 years of data still matters. Hydroxyapatite as an alternative and why holistic science is no longer fringe. The patient with bacterial endocarditis whose infected tooth was killing her heart valves and why dentistry didn't get paid. Oral Health 2050, the Boston Consulting Group, and designing the future of dental care delivery before someone else does it for us. Why healthcare is a right but oral healthcare is still a privilege and what the minimum standard for oral health should actually be. Seven to seven, not five to five, and why we need to stop selling ourselves short. Saliva as the new blood, the oral microbiome, and why prevention is about to shift from surgical to chronic disease management. Private equity, DSOs, unrealized expectations, and why depression is off the charts in dentists who sold. Robotics, Waymo, driverless cars, and why the culture isn't ready for autonomous dentistry yet but it's coming. AI as a digital assistant whispering patient history in your ear and how technology should enhance human connection, not replace it. The sacred cow of the doctor patient relationship and why every decision must center the patient. Dentistry Reimagined, executive coaching, and helping burned out dentists design a work life that feeds their real life. Physical, emotional, mental, spiritual, and social wellness and why success is being a catalyst for positive change in the world. Chapters 00:00:00 Introduction: From Substance Abuse to ADA President & The Power of Recovery 00:08:38 The Sobriety House Project: Treating Addiction Through Dentistry 00:16:38 Rising Through Leadership: From Colorado to the ADA 00:25:11 The Burnout Crisis: 82% of Dentists Show Clinical Burnout Signs 00:28:18 Mindfulness & Recovery: The Daily Practice That Saved His Life 00:37:26 Why Dentistry is So Hard: High Achievers, High Debt, High Volume 00:43:26 Mentorship & Coaching: The Path Out of Burnout 00:51:01 The Fluoride Debate: Standing Up to RFK Jr. & The Science 01:03:51 The Mouth-Body Connection: Why Oral Health is Essential Healthcare 01:11:12 Minimum Standards for Oral Health: The Hip Replacement Analogy 01:16:46 Oral Health 2050: Designing the Future of Dentistry 01:27:12 Prevention Over Surgery: Saliva as the New Blood 01:33:35 DSOs, Private Equity & The Sacred Cow of Patient Relationships 01:45:49 AI & Robotics: The Digital Assistant Imagination 02:02:51 Dentistry Reimagined: Coaching for Your Best Life ▬▬ ABOUT THE GUEST ▬▬ Dr Brett Kessler is the immediate past president of America's largest dental organization, a general dentist with 30 years of clinical experience, and founder of Dentistry Reimagined. He is a recovery advocate, endurance athlete, and chair of Project Oral Health 2050. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co founder of PÄRLA, and principal of Rothley Lodge Dental Practice.

No one wanted to do perio when she qualified. Now she runs the largest specialist perio clinic in the UK. Contact Point – Dentistry's Next Decade. Hosted by Dr Simon Chard. Dr Reena Wadia is a specialist periodontist, founder of RW Perio, and creator of Perio School – a global education platform training dentists and hygienists in periodontal care. In this conversation she and Simon go deep on building systems, the mouth-body connection, why every patient should see a hygienist, and how to turn the least glamorous specialty in dentistry into a thriving business. In this conversation: Why Reena hated perio as an undergrad and nearly went into prosthodontics instead. How she built the UK's largest specialist perio clinic with eight specialists and structured her week to work one clinical day. The patient journey system: building blocks, mystery shoppers, and training teams to excellence. Why she recorded SOPs at 36 weeks pregnant and how they've transformed onboarding. Hiring from other industries: the fashion stylist who became brand director and changed everything. Patient experience teams, brand strategy, and why Binky Felstead came in to talk about bleeding gums. Saliva testing, the microbiome, and why she doesn't believe diagnostics change treatment plans yet. HbA1c screening in the perio clinic: finding 14 undiagnosed diabetics in six months, including one patient who went from 11.1% to 5.2% after gum treatment. Causation vs correlation: what the evidence really says about perio and systemic disease, and why we need to be careful with the messaging. Why every single patient should see a hygienist at least once a year, and how to unlock your hygiene team to treat moderate periodontitis. The anti-optimization backlash, tracking, sleep apps, and the old ladies doing hydro aerobics on a French beach at 7am. AI, Harvard courses, patient complaints written by ChatGPT, and why she hired an expert to audit the business. Working three days a week vs getting the reps in: why comfort is the opposite of fulfillment. Trolls, Facebook forums, and the article on burnout that got her annihilated by keyboard warriors. Recession surgery, connective tissue grafts, and why crown lengthening is being done badly across the profession. The future of perio: regenerative medicine, personalized care, and why the human communication skills still matter most. Chapters 00:00:00 Introduction: The Accidental Periodontist & Building the UK's Largest Perio Clinic 00:05:26 The Discipline of Rest: Parenting, Presence & Value-Based Calendars 00:10:19 Systems That Scale: Patient Journey Building Blocks & Mystery Shoppers 00:18:10 The Hiring Challenge: Finding Talent, Attitude Over Aptitude & Team Evolution 00:22:57 Brand Director & Patient Experience Team: Reimagining Dental Practice Roles 00:26:48 The Perio-Systemic Link: Evidence, Causation vs Correlation & HbA1c Screening 00:39:45 Saliva Testing Debate: Why It Doesn't Change Treatment Plans Yet 00:45:55 AI in Dentistry: Harvard Course, Implementation & The Patient Complaint Spike 00:55:20 Gen Z, Work Ethic & The Comfort Crisis: Getting the Reps In 01:06:43 Dental Trolls & Facebook Forums: Standing Your Ground & Supporting Each Other 01:11:37 Unlocking the Hygiene Team: Every Patient Should See a Hygienist 01:16:05 The Future of Perio: Personalized Care, Recession Surgery & What's Already Possible ▬▬ ABOUT THE GUEST ▬▬ Dr Reena Wadia is a specialist periodontist, founder of RW Perio in London, and creator of Perio School – a global education platform offering diploma courses for dentists and hygienists. She is a regular contributor to the dental press and a leading voice in raising awareness of gum health and the mouth-body connection. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps. #ContactPoint #Dentistry #Periodontology #Perio #DentalHygiene #DentalPractice #UKDentistry #SystemicHealth #MouthBodyConnection #DentistryPodcast

It's never been so cheap to lie. And dentistry is about to feel it. Contact Point – Dentistry's Next Decade. Hosted by Dr Simon Chard. Adrian Dray is one of the most distinctive voices in UK dentistry. GDPR expert, behavioral science evangelist, and the man who brought Rory Sutherland into the profession. In this conversation he and Simon go deep on trust, authenticity, and why the biggest trap facing practices right now is not technology – it's copying everyone else. In this conversation: Why Adrian entered dentistry off the back of a mental breakdown, and what he learned about sadness from Alex Hormozi. The trust recession we're living through, and why trust grows at the speed of a coconut tree and drops at the speed of a coconut. Corporate isomorphism – the invisible force making every practice look, sound and market the same. Why data without a hypothesis is just data mining, and how practices use statistics like a drunk uses a lamppost. The practice in Fulham taking on 100 new private patients per month with two dentists – and what they're doing that no one else is. Why missed call response is one of the most underrated levers in dentistry. How to optimize for surprise, not just efficiency – and why tote bags might be your best marketing spend. The behavioral science of direct mail, out of home ads, and why flyers still work if you do them right. Why AI radiography hasn't taken off in the UK the way it has in the US – and how to frame it so patients actually want it. The shopping trolley problem, and what it teaches us about introducing new paradigms. How Adrian convinced Rory Sutherland to speak at an event for dentists – and the behavioral science course for dental leaders he's now filming with Rory and Richard Shotton. Chapters 00:00:00 Introduction: From Mental Breakdown to Dentistry & The Trust Recession 00:02:52 The GDPR Journey: Finding Purpose Through Data Protection 00:07:29 Why Dentistry is a Cult: Easy to Join, Hard to Leave 00:10:20 The Power of Public Speaking: David JP Phillips & The Angel's Cocktail 00:10:28 Alex Hormozi's Philosophy: Sadness, Options & The Mountain With No View 00:40:23 The Snake Oil Attack: Dealing With Trolls & Nearly Leaving Dentistry 00:46:22 Rory Sutherland & Behavioral Science: The Missing Piece in Dentistry 00:50:52 The Corporate Isomorphism Trap: Why Everyone Looks The Same 00:59:51 Optimize for Surprise: The AO Teddy Bear Strategy 01:06:23 The Missed Call Magic: Why Calling Back Creates Kings 01:08:34 The NHS Conversion Script: From No to Yes 01:23:22 Direct Mail & Out of Home: The New Blue Ocean 01:29:46 The Tote Bag Differentiation Strategy: Perception of Popularity 01:40:24 AI in Dentistry: Voice Notes, Perio Charting & The Co-Pilot Frame 01:51:02 The Future: Behavioral Science Course & Standardization Through AI ▬▬ ABOUT THE GUEST ▬▬ Adrian Dray is a behavioral science consultant, GDPR expert, and Head of Customer Success at VoiceStack and CareStack. He is the founder of For The Doers, an annual event for dental leaders, and is currently developing a behavioral science course for dentistry alongside Rory Sutherland and Richard Shotton. ▬▬ ABOUT THE HOST ▬▬ Dr Simon Chard is Past President of the British Academy of Cosmetic Dentistry, co-founder of PÄRLA, and principal of Rothley Lodge Dental Practice. ▬▬ EPISODE SPONSORS ▬▬ Barclays Business Banking Search 'Barclays Business Healthcare' online. Terms and conditions apply. All lending is subject to application, status and eligibility. ▬▬ FOLLOW CONTACT POINT ▬▬ YouTube: @contactpointpodcast Instagram: @contactpointpodcast Listen on Apple, Spotify and all podcast apps. #ContactPoint #Dentistry #BehavioralScience #DentalMarketing #TrustRecession #AI #DentalPractice #UKDentistry #RorySutherland #DentistryPodcast