Care Home Management magazine's podcast

It is crucial every enquiry is treated as a care call and not as a sales or admin task.Join CoolCare's commercial director Iain Corrigan on our latest podcast as we discuss:How it is vital information and data is captured from every enquiry How technology can help make the most of every enquiry, leaving staff to focus on listening to a family's needs, answering questions and building trustWhy digitalising enquiry data improves on-going assessments and relationships with familiesHow technology can help care homes to track enquiry volumes, sources, progression, conversion and the time taken to admissionHow using data can improve occupancy and profitability when it comes to local authority and private-pay residentsPodcast hosted by Steve Hemsley and kindly sponsored by Hendrix Training, the leaders in supplying role play actors to support care home training.Listen to all our industry-leading podcasts here.Support the showCare Home Management is the UK's leading media brand for care home providers and managers.

Christie & Co's review of the UK care market always make excellent reading, and in this special podcast we delve into the detail of its Care Market Review 2026. Join Lee Howard, regional director Care North, Rob Kinsman, regional director Care South and Martin Daw, regional director Scotland as they discuss current and future care home buying and selling trends.They cover: How transactions hit a record £12bn thanks to a rise in overseas investment and new entrants into the marketWhy occupancy levels remain strong, and why more beds are neededRegional differences when it comes to feesThe future for care home valuations and whether fees can keep up with rising costsPodcast is hosted by Steve Hemsley and sponsored by Hendrix Training, the leading supplier of role play actors to support care home training.Listen to all our industry-leading podcasts here.Support the showCare Home Management is the UK's leading media brand for care home providers and managers.

AI-enabled tools can reduce the administrative burden of everyone working in a care home, allowing them more time to spend with residents and to grow the business.On a special podcast supporting Care Home Management’s coverage of the Care Show in Birmingham (October 7-8), we talk to Welsh technology company Stable about how AI technology is helping care providers to work smarter.Stable’s managing director Ryan Lewis explains how technology’s role is to be invisible as it reduces manual tasks so carers can spend more time building empathetic relationships with residents.He describes the company's product Sgript which records meetings and visits - whether in-person, hybrid, or online - and the conversations are then transcribed and analysed. The software then automatically generates the required outputs such as care plans, assessments, reports or letters to families, which are tailored to an organisation’s templates and branding.Lewis adds that the technology completes around 80% of a document, with humans still involved in reviewing and refining the information.During a three-month study, care providers revealed that some staff were spending up to 40% of their time on administration. Where Sgript was used by a provider in South Wales, the users reported an 85% improvement in the quality of the information being generated, a 50% rise in wellbeing and a 75% jump in feeling more positive as a workforce.Listen to all our podcasts here.Stable are on stand D33 at the Care Show. Support the showCare Home Management is the UK's leading media brand for care home providers and managers.

Care Home Management continues its series of special Care Show podcasts by talking to Lawrence Bevan at MED e-care about how to reduce medication errors.Lawrence is senior care systems executive at the specialist eMAR provider, and he says care homes can reduce medication errors by investing in technology that provides carers with clear and real-time information at the point of care.In the podcast we discuss how while many providers have modernised care planning, the medication process has lagged behind.Bevan discusses how by digitalising medication workflows, providers can support the ‘five rights’ of administration. These are: Right Patient, Right Medication, Right Dose, Right Route and Right Time.He adds that technology reduces the risk of many common errors, including incorrect dosing or the wrong timing which can lead to serious under- or over-medication.  Another common error is omitted doses which can be caused by stock shortages.MED e-care, which works with large providers such as Bupa, Care UK, Prime Life and Abbey Total Care, says its system also provides data and operational insight through dashboards so providers can identify patterns such as repeated refusals, emerging adherence issues, or recurring stock gaps.Listen to all our podcast here.Support the showCare Home Management is the UK's leading media brand for care home providers and managers.

Care providers must keep on top of the legal changes affecting the care workforce and plan for potentially difficult police investigations, coroner’s inquests and poor CQC outcomes.On a special podcast, solicitors Lester Aldridge outline what care homes must be aware of and how partnering with a legal expert can save time and money.This podcast is part of Care Home Management's coverage of the Care Show in October.Join partner Edward O’Brien as he explains how the recruitment and retention of staff remains a challenge because of government pressure on the sponsorship of international workers. Meanwhile solicitor Isabel De La Haye, provides advice on how best to respond to the recent changes in Deprivation of Liberty Safeguards and points out that the CQC is already examining how providers have adapted.She also outlines how Lester Aldridge supports providers during police investigations, coroner’s inquests and poor CQC outcomes. Tune in to all our industry-leading podcasts here.Support the showCare Home Management is the UK's leading media brand for care home providers and managers.

In our latest podcast we talk to Laura Tighe, business director at White Oaks, about the benefits of improving the catering experience for residents.She provides expert advice on how catering must be about more than just calories, and how by partnering with a company like White Oaks it can support nutrition, hydration, medication management, social interaction and mental health.White Oaks is a senior living division within Compass Group UK & Ireland, and also provides services such as housekeeping, laundry and grounds maintenance to care homes.Tighe talks about White Oaks’ outsourced model where it provides kitchen staff, menu design and themed events. She also explains the company’s Procurement Plus service which allows care providers to retain in-house catering teams but purchase through Compass’s extensive procurement system.The podcast also touches on:·        Reducing food waste·        Optimising kitchen workflows·        Reducing costs·        Improving food qualityTighe also explains how care providers can adapt to more complicated catering as a growing number of residents require IDDSI texture-modified diets, allergen management and nutrition support aligned with their medication needs.Listen to all of our podcasts here.Support the showCare Home Management is the UK's leading media brand for care home providers and managers.

In the latest Care Home Management magazine podcast, host Steve Hemsley talks to Metro Rod managing director Steve Chambers about why drainage and plumbing are often overlooked elements of care home governance, risk management and CQC outcomes.Chambers discusses how many care providers only think about drainage and plumbing when something goes wrong. However, failures can shut down kitchens, toilets, heating and hot water, directly impacting residents’ safety, dignity and infection control.He urges preventative maintenance with best practice including:  Asset mapping to understand where a care home’s drains, manholes and lines runRegular servicing and CCTV surveys of drains and grease traps, especially in kitchens producing high meal volumesPaying specific attention to older buildings with clay or cast iron pipes prone to scale, cracking and root ingressRoutine checks and servicing of boilers and TMVs (thermostatic mixing valves) every six months to prevent scalding and maintain water pressure.Chambers also explains why problems often appear at night and why care homes need a reliable primary and backup contractor, with genuine out-of-hours response.On CQC performance, he links good ratings to trained staff who can spot early warning signs (smells, slow drains, refilling toilets), have documented crisis plans, and understand compliance with food waste and drainage regulations.Listen to all our industry-leading podcasts herePodcast sponsored by Hendrix Training.  Providing actors to support care home corporate training role plays.Support the showCare Home Management is the UK's leading media brand for care home providers and managers.

Care Home Management’s series of Care Show London special podcasts continues with an interview with Nicole Ridgwell, partner at law firm Lester Aldridge and a specialist in health and social care law.She explains how increased enforcement activity by CQC, including around inquests, means care homes require robust legal support.Nicole outlines how care providers have been affected by the difficult rollout of CQC’s Single Assessment Framework which has encountered issues with the framework design and its practical application, leading to rollback and delays.She provides important advice for care homes as the sector waits for new documents to be published.Nicole talks about the significant rise in enforcement action around inquests and why it is therefore crucial care homes have robust and clearly presented records.Listen to all of our industry-leading podcasts here.Podcast hosted by Steve Hemsley.Support the showCare Home Management is the UK's leading media brand for care home providers and managers.

In another special Care Show London podcast, Care Home Management’s publishing editor Steve Hemsley talks to Person Centred Software’s programme director, Care Intelligence, Ashleigh Dueker.They discuss how the care sector is moving from instinct-based decision making to taking more evidence-based choices thanks to better use of data and benchmarking.Ashleigh explains how the company will deliver a keynote speech and provide demonstrations of its IQ:careintelligence software solution at Care Show London.She talks about how by using benchmarking, care leaders can see how their homes compare with similar providers on care quality, staffing, operations, and outcomes, rather than relying on assumptions.PCS’s platform aggregates billions of data points entered by carers and transforms the information into anonymised benchmarks and actionable insights across different areas. These include operational performance, compliance and care outcomes.Listen to real-life examples and how one key aim of IQ is to enable preventative, predictive care.Tune into all our industry-leading podcasts here.Support the showCare Home Management is the UK's leading media brand for care home providers and managers.

As part of our series of Care Show London podcasts, we spoke to Lee Newton, business development director at specialist contract caterer White Oaks.The company will be at the Care Show talking about how care homes and other senior living customers can benefit from its scale and buying power as part of Compass Group.Lee explains how with right review and controls, care homes could see up to a 20% reduction in catering costs.Lee explains how providers can benefit from White Oaks’ outsourced catering service and its in-house procurement support. Listen to the podcast for top tips on how to deliver a great catering experience to residents while remaining focused on budgets, menu management and dealing with constant pressures from families and on staff.Learn about White Oaks’ leading Procurement Plus offer as Lee argues that many providers need to see procurement as more than simply buying ingredients cheaply from wholesalers. It involves so much more, from nutrition, menu management and cost control to compliance.Podcast hosted by Steve HemsleyListen to all our industry-leading podcasts here.Support the showCare Home Management is the UK's leading media brand for care home providers and managers.