John Sturrock: Better Conversations, Better Outcomes

This podcast discusses the eight principles in the Commitment to Respectful Dialogue, summarising many of the topics discussed in this podcast series. Consider how you might apply this to a difficult situation you are experiencing or which is known to you.  Transcript available at http://www.core-solutions.com/podcasts/ .

Finding objective ways to benchmark whether or not to accept an agreed outcome in your negotiations is critical. BATNAS and WATNAS are a great tool, derived from the Getting to Yes approach. You need to ask: "what will happen if...?" This podcast explores these themes.

Sometimes we need to say No to others. But it can be hard. How do we establish and hold on to what is really important to us, assert those things positively - and still maintain and build relationships, while finding acceptable outcomes for all concerned? Listen to this podcast!

What we say (the words we use), how we say it (the use of our voices) and what we do as we speak (what others see) all contribute to the effectiveness of our communication. In this podcast, also available on video (go to www.core-solutions.com/podcasts/), John Sturrock discusses how we can avoid the communication chasm and highlights practical steps to ensure that we get our messages across so that what others hear is what we actually mean. Contrast the audio with the video and see/hear the difference! Which works better? Why?

Reframing - words, ideas, proposals, reactions, responses and our view of the world - is really important. This podcast discusses reframing and other interesting ways to enhance your communications, negotiations and conversations.

Taking Stock of the first 14 podcasts and introducing our online workshop series.

Part 2 of a discussion of important biases which affect the way we think, communicate, negotiate and mediate.

Our understanding of neuroscience and cognitive and implicit biases has increased greatly in recent years. This podcast explores how this learning is applied by a mediator to help parties to negotiate and mediate more effectively.

Whether we are communicating, negotiating. mediating or problem-solving, it is really useful to have a structure to follow, to optimise our effectiveness and ensure a successful outcome. PRUDDIE is just such a structure, tried and tested over the years.

In trying to be an effective communicator, the importance of pausing before speaking, responding or reacting cannot be over-emphasised but it is not easy to do. Here are some tips and some benefits.