Step Inside the Mind of the Post-COVID Consumer: EY’s Future Consumer Index

Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada

There’s no doubt that the last twenty months have changed us and our relationship with the world. For retailers, this has resulted in an unprecedented shift in consumer behaviour that has proven difficult to stay ahead of, let alone predict.

In today’s episode of The Voice of Retail, we’re going to step inside the mind of the modern consumer by unpacking the latest research coming out of EY.

I’m thrilled to be welcoming back to the podcast Kristina Rogers, Chairwoman of the Global Consumer Board, who takes us through the latest edition of EY’s Future Consumer Index. We cover the key takeaways, surprising findings + more.

Stick around for Kristina’s three pointers for retailers that are planning for 2022 and beyond.

Thanks for tuning into today’s episode of The Voice of Retail.  Be sure to subscribe to the podcast so you don’t miss out on the latest episodes, industry news, and insights. If you enjoyed  this episode please consider leaving a rating and review, as it really helps us grow so that we can continue getting amazing guests on the show.

I’m your host Michael LeBlanc, President of M.E. LeBlanc & Company, and if you’re looking for more content, or want to chat  follow me on LinkedIn, or visit my website meleblanc.co!

Until next time, stay safe and have a great week!

Kristina Rogers

Globally led fastest growing set of industries at EY - from FY16-FY20 - by 2%. A creative and experienced senior executive leader in the areas of strategic marketing, corporate strategy, and global business development. Global sponsor and architect of both EY’s signature FutureConsumer.Now program and the EY Global Future Consumer Index.

Areas of expertise include new concept and offer development, profitable growth planning, market entry strategy, strategic portfolio management, and market evolution planning in both the B2C and B2B marketplaces. Highly team-oriented and able to develop and communicate clear vision while assembling and galvanizing high-performing teams. Has had long-term client relationships with the world largest soft-drinks company, largest confectionery company, and largest FMCG/CPG firm working at the EVP and CEO levels. Currently Kristina is the Global Consumer Industries Leader at EY working to implement EY's global Consumer Industries strategy and to deliver exceptional client service to EY's global clients.

Kristina is a truly global citizen having lived, worked, and travelled in over 50 countries. Previously, Kristina was the Emerging Market Leader for Consumer Products at EY. In this role Kristina worked extensively with EY teams and clients across markets such as Brazil, India, Turkey, MENA, and Asean.

Over the years, Kristina has been a formal mentor to a number of high potential women in her field and was an Executive Member of Monitor Group's (now Deloitte) Global Women's Initiative. She is a member of the Financial Times 'Global Board Ready Women' group and peviously sat on Medtronic's Corporate Advisory Board. In Turkey, Kristina was selected as one of 40 women by Forbes Magazine to join 'More Women on Boards' or 'Yonetim Kurullarinda Daha Cok Kadin' encouraging more female Board participation.

Kristina is an accomplished public speaker and panelist and has spoken at various conferences on the topics such as 'Keeping Senior Women in the Workplace' and 'Winning with Consumers in the Marketplace'.

Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,       The Voice of Retail, plus        Global E-Commerce Tech Talks  and       The Food Professor  with Dr. Sylvain Charlebois and the all new Conversations with CommerceNext podcast.  

Last but not least, check out my new YouTube cooking show, Last Request Barbecue!

You can learn more about Michael       here  or on       LinkedIn. 

About Michael

Michael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail,
Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois.

Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.