080 - OOUX and Jobs to be Done with Jim Kalbach

Ryan Young and Kayla Ferris are Certified OOUX Strategists and UX leaders at P3+Uplift, an IT consulting firm based in Des Moines, Iowa. Ryan serves as Senior Director of Product and Design, while Kayla is a UX and Product Designer and mentor for the OOUX Certification Program. In this episode of the UX Level-Up Podcast, Sophia talks with Ryan and Kayla about how OOUX became P3’s “test-driven design” process, why it helps them ramp up on complex projects at lightning speed, and how mapping objects with clients—even those with PhDs in microbiology—turns confusion into clarity. They also share real stories of saving weeks of rework and being told they knew more about their clients’ businesses than ten-year veterans.LINKS: A List Apart: Object-Oriented UX — https://alistapart.com/article/object-oriented-ux/Learn more about OOUX Certification — https://ooux.com/certificationContinue the conversation on the OOUX Forum!

Allie Ofisher is a UX designer and consultant with deep roots in systems thinking, visual design, and user research. She’s worked with countless teams to help them understand what they’re building, why they’re building it, and how to bring clarity to complex products using OOUX. As the lead steward of the Representation Round at OOUX, Allie brings her sharp visual eye and her obsession with relationships, context, and user mental models to everything she touches.In this episode of the UX Level Up Podcast, Sophia and Allie dig into Relationship Representation—how to avoid isolated objects, why contextual navigation matters more than top-down menus, and how Nested Object Matrixes (NOM) unlock innovation, break down silos, and transform collaboration with product owners and developers. They explore how disconnected UI patterns often point to deeper organizational issues, how research questions reveal real user needs, and how OOUX gives teams a shared language for designing systems that actually think the way users think.LINKS:Check out Allie's websiteConnect with Allie on LinkedIn Catch up on episodes of OOUX We did it Again The Self-Paced OOUX Masterclass 3.0 is coming soon! Join the waitlist now for a black Friday surprise!Continue the conversation on the OOUX Forum!

Allie Ofisher has worked as a UX consultant across AgTech and nonprofit product spaces, teaches the OOUX Representation Round in Foundations, and co-hosts the YouTube series “OOUX: We Did It Again.” In this episode of the podcast, Sophia and Allie talk about using OOUX since 2020 to navigate the trickiest projects, why designing against the four UX “fails” (especially masked objects) helps teams onboard and audit existing products quickly, and how reverse-engineering Representation first—with intentional choices in shapes, labels, and attributes—keeps designs clear and resilient.LINKS:Allie Ofisher https://www.allieofisher.com/• Connect with Allie Ofisher on LinkedIn https://www.linkedin.com/in/allieofisher• OOUX We did it Again https://www.youtube.com/@OOUXwediditagainContinue the conversation on the OOUX Forum!

In this 12th installment of the ORCA Series, Jake Z is back to wrap up the Prioritization Round with Attribute Prioritization. In this episode we discuss content clashes, marketing demands, and how to align across teams when everyone wants their data front and center. LINKS:Check out Jake's previous appearances on the UX Level Up Podcast:079 - ORCA Series #11 - CTA Prioritization077 - ORCA Series #10 - Relationship Prioritization038 - OOUX at Hello Fresh with Jake ZukowskiJoin the waitlist for the Self-Paced OOUX Masterclass 3.0!Continue the conversation on the OOUX Forum!

After leading a major gov site launch, Philippe Fara is back to share how OOUX helped him deliver better outcomes with less chaos. From mastering the ORCA Process to mentoring others, he spills the tea on scaling UX strategy, building confidence, and making complexity intuitive.OOUX LINKS:Check out Philippe's last appearance on the UX Level-Up Podcast!Admire Philippe's work on Renfrewshire.gov.ukJoin the waitlist for the Self-Paced OOUX Masterclass!Continue the conversation on the OOUX Forum!

Jobs To Be Done meets Object-Oriented UX! Sophia and JTBD legend, Jim Kalbach, nerd out on frameworks, the magic of teaching to learn, and evolving your process. It’s a fun, honest convo about clarity, complexity, and cringey first diagrams. Enjoy! #UX #JTBD #OOUXLINKS:Check out the JTBD Toolkit!Connect with Jim on LinkedInJoin OOUX Foundations!Discuss this episode in the OOUX Forum!

Jake Zukowski has worked as Vice President of Global Design and Research at HelloFresh, led design teams at Frog and Fjord (now Accenture Song), and contributed his expertise to innovative companies like Magic Leap, Microsoft, and Expedia. Today, he’s the founder and CEO of Cosmic Plumbing, where he creates professional astrology and tarot tools.In this episode, Sophia and Jake unpack CTA prioritization—how to balance user needs with business goals, why “contra CTAs” matter for ethical UX, and how to navigate tough stakeholder convos to build trust and deliver real, lasting value.LINKS:Connect with Jake on LinkedIn!Sign up for OOUX FoundationsJoin the waitlist for Cohort 12 of the OOUX Masterclass (Fall 2026)Continue the conversation on the OOUX Forum!

A viral LinkedIn post claims UX is “just battles and compromises.” In this episode, Sophia gets spicy about why that’s wrong. Tune in for a soapbox rant on why we shouldn’t settle for burnout culture — and how to reclaim UX as the world-changing craft it was meant to be.LINKS:Join Cohort 11 of the OOUX Masterclass! Doors close August 29th at 11:59 PM EDT!Follow Sophia on LinkedIn! Continue the conversation on the OOUX Forum!

What if prioritizing relationships could boost your bottom line? In this 10th ORCA Series installment, Sophia is joined by former VP of design at Hello Fresh, Certified OOUX Strategist, and Cohort 11 Mentor, Jake Zukowski, to explore how ORCA’s Relationship Prio helps businesses build trust, create clarity around revenue objects, and design strategies that work for both users and businesses.LINKS:1. Join Cohort 11 of the OOUX Certification! Doors are open until Friday 8/29 at 11:59 PM EDT.2. Check out all the amazing testimonials for the OOUX Certification on OOUX.com/testimonials.3. Continue the conversation on the OOUX Forum!

Advanced OOUXer Karen Hewell joins me to share how she’s helping government agencies shift from page-based chaos to object-based clarity. We talk breaking silos, creating shared ownership, and making massive content ecosystems easier to manage (and actually intuitive). 🎯LINKS:Keep up with Karen's work at Anthro-techFollow Karen on LinkedInGet on the waitlist for Cohort 11 of The OOUX Certification Program!Continue the conversation on The OOUX Forum!