
đ [RETENTION CLUB]Product-specific retention strategies for big wins with Lisa Kennelly, Global Product Marketing Strategist at Klarna đ
In this episode, Lisa breaks down why traditional, one-size-fits-all retention tactics just don't cut it - and talks about how Klarna tailors strategies to individual user needs through personalized communications and sophisticated A/B testing - at scale.
KEY HIGHLIGHTS
đ Personalize retention strategies to align with specific user needs, avoiding generic approaches.
đ Implement A/B testing to determine the most effective retention tactics, such as targeted discounts.
âŁïž Collect and analyze data using surveys and AI tools to understand customer departure reasons.
đȘ Segment users by behavior and geographical location to refine marketing strategies.
đ Identify whether issues are related to user retention or activation to address the correct problems.
đ„ Actively gather feedback, including during cancellation processes, to extract valuable insights.
đĄ Engage with users regularly to maintain brand presence and swiftly resolve any arising issues.
đ Avoid overused communication tactics like âwe miss youâ messages, opting for relevant and meaningful interactions.
Check out the show notes here: https://mobileuseracquisitionshow.com/episode/product-specific-retention-lisa-kennelly/
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