The Customer Satisfaction Project by Simplesat

Our conversation with Gorgias' Chris Lavoie draws new insights on how to zero in on the main things that make their customers' lives a lot easier. GORGIAS https://www.gorgias.com/ https://www.linkedin.com/company/gorgias/

In this episode, we had a conversation with Syncro's Sales Manager Crystal Henkle.  It was such a delight to learn about Syncro's story on their approach both in marketing and customer service most especially coming from a sales standpoint.  SYNCRO WEBSITE - https://syncromsp.com/ FACEBOOK - https://www.facebook.com/syncromsp LINKED - https://www.linkedin.com/company/syncromsp/

Together with Tier2Tech CEO Alex Permenter and COO Elizabeth Copeland, we've talked about their main strategy for building their clientele while building their business in spite of not having a marketing budget.  Listen and learn! Definitely, some fresh perspectives coming from Alex. Check out Tier2tech and see how they can help power your business and level up our customer service by utilizing the best of what technology can do. You can find them on https://www.tier2.tech/. Tier2Tech WEBSITE https://www.tier2.tech/ FACEBOOK https://www.facebook.com/tier2tech LINKEDIN https://www.linkedin.com/company/tier2-tech/

The IT Business Growth Expert, Blogger, and Thought Leader Richard Tubb of Tubb Blog shares with us his insights when he was running his own MSP business. We covered marketing, overcommunicating to your customers, getting referrals, and demonstrating your appreciation for their business.  This episode is jam-packed with wisdom and actionable items that will help in your MSP business.  If you want to know more about Richard Tubb -- he has a weekly blog that goes out every Tuesday morning called MSP insights. Head on over to his blog www.tubblog.co.uk

For our pilot episode, we had the honor of having Derek Brown (former Microsoft executive and Founder/CEO of Pronto Marketing) join us together with Cory Brown (Co-founder/CEO of Simplesat).  In this conversation, we lay the foundations of how we define customer satisfaction, the steps we're willing to take to ensure we consistently deliver high-level customer service, and why prioritizing customers is the business model we chose.  Listen in!  If you like this podcast, share this with your friends. Don't forget to subscribe to us on Spotify or Apple podcasts to get your weekly dose of new insights and fresh perspective in looking at customer service. This podcast is brought to you by Simplesat. Simplesat, the customer feedback system that works! Check out Simplesat.io to get your 14-day free trial.  This show is produced and edited by Podcastmate, producing podcasts for iconic brands and market leaders. Head on over to Podcastmate.co to launch your podcast.

The Customer Satisfaction Project is a podcast for anyone in the MSP or SaaS industry who is looking to find ways to elevate their customer service in non-traditional ways and to understand what it really takes to keep your customers deeply satisfied.