Creating Amazing Hospitality and Guest Experiences Through Happy Team Members

In this episode, Andy dives into the delicate balance of achieving high performance in the hospitality industry without sacrificing exceptional guest experiences. He shares insights into how leaders can connect their teams to a meaningful purpose, internalise it within individual departments, and foster intrinsic motivation among employees. Practical steps on cascading organisation-wide values, mission, and vision down to every level are discussed, emphasizing the importance of genuine connection and human-centred approaches.

In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry. With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of leaders, our conversation takes a deep dive into envisioning a future where leadership doesn't just dictate but empowers and inspires at every level. Prepare to be enlightened by perspectives that challenge the status quo, highlighting the importance of self-awareness, flexibility, and undying commitment to people's growth in crafting effective leaders. This episode is a testament to our shared vision of a more equitable, sustainable, and empowering industry, driven by leaders who prioritize well-being, innovation, and respect over traditional metrics of success.

Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago.In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions.What challenges are you facing in middle management?  If you need some advice, don't hesitate to contact me at [email protected].  I'm always happy to help out!Don't forget to connect with me over on Linkedin.  Connect with me HERE!

This episode tackles the critical topic of culture change in the world of hospitality. Whether you run a bustling coffee shop, a renowned restaurant, or a luxurious hotel, discover the powerful impact of leadership and aligned values in driving a successful transformation.We'll also explore the often-overlooked secret weapon that can accelerate this change and propel your business forward. Dive in to unlock the key to a thriving hospitality environment!

In this episode of the Hospitality Leadership Podcast, I had the pleasure of chatting once again with Troy Hooper, who is now the U.S. CEO of Pepper Lunch. Troy shared insights from his extensive 31-year journey in the hospitality industry, starting as a busser to becoming a chef and eventually taking on significant leadership roles. We delved into the innovative Pepper Lunch concept, a Japanese experiential fast-casual restaurant known for its DIY teppanyaki, and we uncover what sets the brand apart, including the importance of authenticity, customer experience, and strategic, patient expansion over rapid growth. 02:10 Troy Hooper's Journey in the Hospitality Industry04:13 The Birth and Growth of Pepper Lunch06:04 The Unique Value Proposition of Pepper Lunch11:36 The Strategy for Growth and Expansion17:25 Maintaining Brand Identity and Culture21:20 Challenges and Learnings in Leading Pepper Lunch24:12 Embracing the Brand's Legacy25:13 The Art of Selling and Passion26:13 Authenticity and Franchise Partnerships29:19 The Ideal Franchisee for Pepper Lunch32:14 The Unique Appeal of Pepper Lunch38:26 The Future Vision for Pepper Lunch40:51 Book Recommendations for Success43:47 Closing Remarks and Contact Information

Communication in the world is lacking - generally. So, it is no wonder we struggle to lead our people in the restaurant or hospitality industry.That is why you must consider over-communicating with your people to get the best results as a team.In this episode, I take a look at what over-communication is and how it can help you. I also look at how you can avoid the pitfalls of too much information. Listen now!WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.

In this episode of The Hospitality Leadership Podcast, I discuss the critical importance of effective communication in leadership within the hospitality industry. I share with you the fundamentals of our communication framework used at Cafe Hustle Hospitality to enhance leadership through better communication.  I also share practical advice on conducting meaningful meetings and maintaining a regular communication schedule to avoid misinformation and rumours.Remember, if you would like our Communciation Framework PDF or would like to explore our coaching opportunity, drop me an email to [email protected] 00:00 Introduction to the Importance of Communication in Leadership01:04 The Misconception of Less Communication is Better01:31 Promotion of Annual Coaching Program03:21 The Importance of Proactive Communication05:08 The Role of Weekly Group Meetings in Communication07:30 The Power of One-on-One Meetings09:12 The Impact of Daily Huddles and Digital Channels11:11 The Importance of Agendas and Consistent Meeting Schedules12:31 Conclusion and Offer of Communication Framework

We often get bogged down in the day-to-day operation of our restaurant or hospitality business.As a result, we often overlook the true impact our business can have on the communities we serve.In this episode, I share some of how we can give back to our communities and, ultimately, benefit our business in the process.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram

In this podcast episode, I welcome back Liam Jones from Pilla to discuss new ways of managing the working process in the hospitality and retail sectors. We discuss Liams four-step management model that leads employees from a direction state to being independent, targeted, and rewarded, ultimately leading to high-performing teams. Liam also introduced Pilla as it aims to enable managers to automate tasks, measure performance, and gamify work for their teams, thereby improving productivity and operational efficiency. Find out more about the management model here.

Today I focus on the importance of vulnerability in leadership, particularly its role in strengthening relationships and building trust amongst team members. I share how accepting and owning up to mistakes can create psychological safety within a team and inspire innovation and progress. I also give you some practical advice on how to show your vulnerable side, such as sharing personal experiences and openly discussing challenges, along with emphasising on the importance of active listening. We cover🔑Vulnerability in Leadership🔑Understanding the Importance of Vulnerability 🔑The Role of Vulnerability in Building Trust🔑Vulnerability and Innovation🔑Vulnerability in Decision Making🔑Vulnerability and Personal Growth🔑Practical Steps to Embrace Vulnerability🔑Creating a Resilient Team Culture through Vulnerability🔑The Power of Vulnerability in Shaping Organisational Culture🔑The Transformative Power of Vulnerability