Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops

In this episode, Sagi Eliyahu welcomes back Dr. Elouise Epstein, Partner at Kearney, to explore how AI is reshaping enterprise functions, procurement and the future of work. The conversation moves from personal AI-skepticism-to-believer journeys to radically new mindsets around black-box corporate functions, personal AI productivity and governance for an agent-driven enterprise. Listeners in operations, procurement and technology leadership gain a forward-looking view of how to navigate the next decade of AI-driven transformation.Key Takeaways:00:00 Introduction. 05:05 Education systems face an impending AI-driven learning crisis.09:20 Personal AI productivity is mandatory, not optional, for professionals.13:55 AI job disruption creates a painful lag before new roles emerge.17:18 Corporate functions evolve into AI black boxes managed by specialists.18:10 Procurement shifts from transactional tasks to embedded business partnership.27:44 New mindset favors highly personalized tools over standardized platforms.30:56 Governance must enable experimentation while protecting core enterprise data.34:27 Invisible personal AI agents will outlive roles and preserve institutional knowledge.Resources Mentioned:Dr. Elouise Epsteinhttps://www.linkedin.com/in/drelouise/Kearney | LinkedInhttps://www.linkedin.com/company/kearney/Kearney | Websitehttps://www.kearney.com/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

On this week’s episode, host Sagi Eliyahu welcomes Jasmine Singh, General Counsel of Ironclad, to discuss her unique career journey from commercial litigation to becoming a General Counsel at the forefront of AI adoption in legal technology. Jasmine shares the pivotal moment she left big law to pursue her personal passions, which ultimately defined her approach to purpose-driven work and in-house team building. She offers fascinating insights into how the legal sector, often considered a slow adopter, is now rapidly embracing AI tools. Key Takeaways:00:00 Introduction.01:00 Career alignment is necessary for a sense of purpose and fulfillment.04:34 Transactional law offered a preferred communal and deal-making environment.08:27 Legacy legal training builds resilience to enable learning in fast-paced tech environments.12:22 AI reduces burnout by handling the rote work.15:12 AI makes in-house counsel smarter consumers of outside services.18:39 The need for technical expertise of outside counsel will continue.28:26 Career success comes from staying true to your authentic self.Resources Mentioned:Jasmine Singhhttps://www.linkedin.com/in/jasmine-singh-b4a25274/Ironclad | LinkedInhttps://www.linkedin.com/company/ironclad-inc-/Ironclad | Websitehttps://www.ironcladapp.comThis episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

This week, host Sagi Eliyahu welcomes Fabio Bertoni, General Counsel of The New Yorker. They explore how legal leadership guides a major publication through sustained industry transformation, examining the intersection of media, law and business operations. Listeners gain actionable insights on managing complexity, maintaining editorial standards while adapting to technological change and balancing ethical responsibility with business demands in high-stakes environments.Key Takeaways:00:00 Introduction.05:09 Media law combines passion with practical career skills.08:09 Public decisions feel high-stakes when consequences matter.11:45 How digital transformation accelerated publication speed and reach.14:30 Quality focus creates a profitable, loyal readership base.16:54 Complex challenges require thorough work without shortcuts.20:30 AI reduces search traffic and traditional advertising revenue.23:42 Subscription value matters more than AI-generated content.25:51 Editorial restrictions differ from operational AI applications.28:45 Personal ethics remain an individual responsibility throughout careers.Resources Mentioned:Fabio Bertonihttps://www.linkedin.com/in/fabio-bertoni-6958554/The New Yorker | LinkedInhttps://www.linkedin.com/company/the-new-yorker/The New Yorker | Websitehttp://www.newyorker.com/The New Yorker Radio Hour https://www.newyorker.com/podcast/the-new-yorker-radio-hourThis episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

Sagi Eliyahu hosts Andrea Iorio, Founder, Keynote Speaker and Podcaster of AIK | Andrea Iorio Keynotes and Author of "Between You and AI." Andrea breaks down the critical human skills professionals need to stay relevant as AI transforms the workplace. The episode explores why 95% of AI projects fail, the difference between automation and augmentation and the nine essential skills for thriving alongside intelligent technology.Key Takeaways:00:00 Introduction.03:39 Most books on AI fail to address the development of critical human skills.07:06 An MIT study has shown that 95% of AI projects fail.11:54 Data sense-making prevents the spread of AI hallucinations.16:06 The education system fails to teach question-asking skills.20:37 Asking the right questions becomes a competitive advantage.24:42 Automation frees time for augmentation strategies.28:21 Human-AI collaboration scales customer service effectively.32:15 Critical thinking is becoming the job role itself.36:30 Adaptability remains a human competitive advantage.38:31 Individual urgency drives professional skill transformation.Resources Mentioned:Andrea Ioriohttps://www.linkedin.com/in/andreaiorio/AIK | Andrea Iorio Keynotes | LinkedInhttps://www.linkedin.com/company/arte-de-palestrar-adp/Andrea Iorio Keynotes | Websitehttps://artedepalestrar.com.br/“Between You and AI” by Andrea Ioriohttps://betweenyouand.ai/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

On this episode, host Sagi Eliyahu speaks with Gabriel Buigas, Executive Vice President of Contracts, Compliance and Commercial Services at Integreon. Gabriel shares his unique perspective on legal transformation, drawing on senior leadership roles at Hewlett-Packard, UnitedLex and now Integreon.The discussion explores how generative AI is reshaping the legal function, why disruption rarely comes from incumbents and how forward-looking in-house leaders can self-fund transformation while preparing their teams for the future. Gabriel also highlights the importance of embracing change, investing in young, tech-native talent and learning the business to be an effective legal partner.Key Takeaways:00:00 Introduction.03:53 Incumbents rarely drive industry disruption. Change often comes externally.07:16 GenAI is transforming legal with rapid, widespread adoption.10:29 Legal departments should create safe spaces for responsible AI experimentation.16:10 Forward-thinking legal teams can self-fund transformation through cost savings.22:06 Start automating routine workloads now before the major changes coming within five years.25:03 Hiring lawyers who embrace technology accelerates organizational growth and readiness.28:31 Embracing change and business context makes stronger, future-ready legal professionals.Resources Mentioned:Gabriel Buigashttps://www.linkedin.com/in/gabriel-buigas-902953/Integreon | LinkedInhttps://www.linkedin.com/company/integreon/Integreon | Websitehttp://www.integreon.comThis episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

In this episode, host Sagi Eliyahu talks with Marc Mandel, Senior Vice President and General Counsel of Exos. Marc shares his perspective on applying high-performance coaching principles to corporate operations, building efficiency in lean legal teams and adopting AI in ways that deliver practical results. He also explores how AI is changing contracts, legal operations and the very definition of value in professional services.Key Takeaways:00:00 Introduction.04:50 Legal teams increase agility through methodology and tech.08:51 AI rapidly reviews contracts for insurance compliance.10:05 AI pre-screens terms, saving non-legal staff time.12:49 Culture celebrates mastery, autonomy and purpose, fueling innovation.14:34 AI adoption is accelerating across all industries.16:09 Creativity is key in AI-driven legal work.18:40 Law firm pay is shifting to value-based models.25:17 Future contracts may self-adjudicate using AI.32:27 AI may influence judicial systems and machine-driven contract interpretation.Resources Mentioned:Marc Mandelhttps://www.linkedin.com/in/marcmandel/Exos | LinkedInhttps://www.linkedin.com/company/exos/Exos | Websitehttp://www.teamexos.comThis episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

Bob Pulver, Founder and Principal of Elevate Your AIQ, joins host Sagi Eliyahu. Bob draws on decades of enterprise transformation at IBM and NBC to share how AI adoption is less about tools and more about changing behavior and adopting a responsible strategy. Bob dives into what makes AI transformation unique, how leaders can balance hype with readiness and why building AI literacy across the workforce is critical for long-term success.Key Takeaways:01:53 Early exposure to IBM Watson showed Bob the disruptive potential of AI.04:26 Process reengineering should come before automation or AI adoption.09:28 Transformation is more about people and behavior change than technology.12:25 AI literacy and readiness are essential for organizational survival.17:13 AI is as disruptive as past shifts but broader in scope.19:58 The pace of AI advancement outpaces people’s ability to adapt.23:14 Leaders must critically assess black box AI solutions for risks.29:18 Responsible adoption requires testing, governance and ethics oversight.31:25 Knowing your business and fostering collective intelligence drives better decisions.Resources Mentioned:Bob Pulverhttps://www.linkedin.com/in/bobpulver/Elevate Your AIQ | LinkedInhttps://www.linkedin.com/company/elevateyouraiq/Elevate Your AIQ | Websitehttps://elevateyouraiq.comThis episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

In this episode, host Sagi Eliyahu sits down with Marco Imperiale, founder of Better Ipsum, to discuss legal innovation, leadership, and building inclusive business models. The conversation addresses operationalizing vision, the role of empathy in leadership and practical change management for future-ready organizations.Key Takeaways:00:00 Introduction.02:03 Lessons from the music industry’s disruption apply to law.05:17 Legal services remain traditional despite AI tool adoption.09:27 Treat contracts as data centers with ROI-driven management.12:59 Shifts transform professions themselves, not only their workflows.18:47 AI isn’t a niche; it transforms legal service delivery.22:06 Information overload demands humane pacing, skepticism and boundaries.24:46 AI’s societal impact parallels the sweeping industrial revolution.28:10 Future legal work requires data literacy and cross-disciplinary collaboration.31:07 Generalists who adapt quickly may outperform narrow specialists.33:24 Compound progress: improve processes ten percent weekly to transform.Resources Mentioned:Marco Imperialehttps://www.linkedin.com/in/marco-imperiale/?locale=en_USBetter Ipsum | LinkedInhttps://www.linkedin.com/company/betteripsum/Better Ipsum | Websitehttps://betteripsum.net/This episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

On this episode, host Sagi Eliyahu talks with Karthik Rama, CEO and Principal Consultant of Procurement Doctors. With nearly two decades of procurement experience, Karthik shares candid insights about the state of procurement today, the impact of AI and the gap between technology’s pace and procurement’s maturity. They discuss how procurement leaders can prepare for rapid change, why chasing the latest trends is a mistake and what it means to redefine procurement beyond just cost savings. Key Takeaways:00:00 Introduction.03:12 Why generic frameworks and slide decks won’t survive in the AI era.06:38 The lack of global standards keeps procurement unstructured.07:59 How chasing shiny objects every few years undermines real progress.13:18 The risks of defining procurement too narrowly as only about savings.16:21 What it takes for procurement to be viewed as a strategic partner.19:38 Lessons from an automation project that failed despite working technically.22:09 How layered agentic bots with human support could reshape procurement.24:45 Why centers of excellence fail when treated as side priorities.27:39 The importance of growing in breadth before growing in length.Resources Mentioned:Karthik Ramahttps://www.linkedin.com/in/procurementdoctor/Procurement Doctors | LinkedInhttps://www.linkedin.com/company/procurementdoctors/Procurement Doctors | Websitehttp://www.procurementdoctors.comThis episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

On this episode, host Sagi Eliyahu talks to Freya Hurwitz, Director of Procurement at Tripadvisor. Freya shares how she brought a product management mindset to procurement and helped digitize and streamline internal processes from the ground up. She also breaks down the tension between automation and culture, the limitations of AI in negotiation and how procurement leaders can evolve into strategic business partners.Key Takeaways:(04:43) Use product management thinking to improve internal workflows.(05:38) Digitize contract processes before introducing new technology.(09:51) Reduce resistance by giving teams better process visibility.(13:51) AI tools can’t yet replace human negotiation skills.(15:40) Expect AI to reshape, not replace, procurement roles.(20:08) Strategic procurement requires moving upstream in decision-making.(23:30) Traditional sales roles are fading in software procurement.(27:04) Tech advances faster than most teams can adopt.(31:51) Stay flexible — career paths and tools will keep evolving.Resources Mentioned:Freya Hurwitzhttps://www.linkedin.com/in/freyahurwitz/Tripadvisor | LinkedInhttps://www.linkedin.com/company/tripadvisor/Tripadvisor | Websitehttps://www.tripadvisor.comThis episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations