Marketing Operators

In today’s episode we are introducing the MOperators Hotline!! We’re answering some of your questions and sharing our advice on your growth and marketing questions, queries and challenges. We cover how to set targets in the lead up to BFCM to fill the funnel, what to be spending on marketing as a percentage of revenue, strategies to boost rolling reach, what to focus on when moving into DTC from Amazon, and lots more. To be in with a chance to have yours used on the show, click the link below to apply: MOPERATORS HOTLINE 00:00 Introduction 02:56 Ad Creative Strategies for Black Friday 05:47 Exploring New Analytics Tools 09:00 Innovative Advertising Channels 11:49 Setting Expectations for BFCM Spend 17:59 Understanding Marketing Spend as a Percentage of Revenue 20:54 Building a DTC Business from Amazon 34:47 Creative Diversity and Audience Engagement Sean's sensitivity table: https://x.com/SeanEcom/status/1707573084243513700 Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA Powered by: Motion. ⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠ Prescient AI.⁠⁠⁠ https://www.prescientai.com/operators Richpanel.⁠⁠⁠ https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdesc Subscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9 Sign up to the 9 Operators newsletter here: https://9operators.com/

00:00 Introduction 01:36 E-commerce Trends and Personal Updates 06:10 Marketing Strategies and Media Mix 17:28 Forecasting and Setting KPIs 52:09 Testing and Measuring Incrementality Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA Powered by: Motion. ⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠ Prescient AI.⁠⁠⁠ https://www.prescientai.com/operators Richpanel.⁠⁠⁠ https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdesc Haus. http://Haus.io/operators Subscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9 Sign up to the 9 Operators newsletter here: https://9operators.com/

This week we have the Shopify President Harley Finkelstein joining the squad. This is one not to miss - we’re talking founder mode, getting rid of chaos monkeys, how to stay focused on the most important thing, having a growth mindset in business, the future of Shopify and much more. 00:00 Introduction to Shopify and Harley's Journey 04:09 Founder Mode: Insights and Experiences 23:13 The Importance of Being in the Details 34:01 Chaos Monkey: Streamlining Operations 49:52 The Future of Shopify: A Retail Operating System Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA Powered by: Motion. ⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠ Prescient AI.⁠⁠⁠ https://www.prescientai.com/operators Richpanel.⁠⁠⁠ https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdesc Haus. http://Haus.io/operators Subscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9 Sign up to the 9 Operators newsletter here: https://9operators.com/

Today it’s the trio back together and we’re talking gifts with purchase, being in “foundermode” and when and when not to delegate, incremental attribution and third party analytics, performance creative and our takes on the latest Meta updates. 00:00 Introduction 07:20 The Power of Creative Diversity 21:47 The Magic of Founder Mode 28:18 Delegating and Hands-On Involvement 32:31 The Challenges of Direct-to-Consumer Brands 33:56 Connecting with Employees at All Levels 36:30 Facebook's Ad Updates 43:03 The Cost of Creative 01:04:06 Finding Affordable Creative Talent Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA Powered by: Motion. ⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠ Prescient AI.⁠⁠⁠ https://www.prescientai.com/operators Richpanel.⁠⁠⁠ https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdesc Haus. http://Haus.io/operators Subscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9 Sign up to the 9 Operators newsletter here: https://9operators.com/

Today we have Jared Brody on the show, Executive VP of Marketing at Resident, owner of brands such as Siena, Nectar, Awara, DreamCloud and Cloverlane. We’re talking having a mutli-brand approach, attribution, custom-built attribution tools, how to use data to drive your decisions and much more. 00:00 Introduction 10:40 Nectar's Multi-Brand Approach in the Mattress Space 18:23 Building Custom Tools for Measurement 20:50 Differences Between Out-of-the-Box Tools and Custom Tools 24:04 Using Geo Tests to Validate Channel Performance 27:23 Measuring Efficiency and Performance Leading Up to a Holiday 35:01 The Importance of Process and Structure in Marketing 37:48 Benchmarking and Measuring Performance 44:20 Capturing Demand and Market Share 49:31 Building Custom Tools for Creative Analysis 55:37 Setting Up Tests and Analyzing Results 01:05:27 Optimizing YouTube Attribution and Engagement 01:10:07 Comparing Performance Across Platforms 01:13:02 Data-Driven Creative Optimization Related episode: E001: A Deep Dive into Attribution and Measurement:https://youtu.be/2KGpQ7PAy9Y Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA Powered by: Motion. ⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠ Prescient AI.⁠⁠⁠ https://www.prescientai.com/operators Richpanel.⁠⁠⁠ https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdesc Subscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9 Sign up to the 9 Operators newsletter here: https://9operators.com/

00:00 Introduction 04:40 The Background of a CEO in E-commerce 07:16 The Importance of Marketing Knowledge for CEOs 09:08 The Role of Content and Understanding the Attention Economy 12:01 The Importance of Survival and Longevity in Business 19:49 The Significance of Incrementality in Marketing 21:05 The Day-to-Day Responsibilities of a CEO 27:36 CEO's Involvement in Marketing and Budgeting 32:24 Collaboration between CEO and Marketing Team 33:06 Using Data Analytics for Marketing Optimization 35:05 The Role of Finance in Driving Growth and Profitability 37:25 The Future of Advertising: The Creator Economy 49:12Partnering with Creators and Leveraging Earned Media 56:16 Taking Big Swings: Investing in High-Profile Partnerships Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA Mochary Method Curriculum: https://docs.google.com/document/d/18FiJbYn53fTtPmphfdCKT2TMWH-8Y2L-MLqDk-MFV4s/edit Powered by: Motion. ⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠ Prescient AI.⁠⁠⁠ https://www.prescientai.com/operators Richpanel.⁠⁠⁠ https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdesc Haus. http://Haus.io/operators Subscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9 Sign up to the 9 Operators newsletter here: https://9operators.com/

This week we’re discussing how we’re planning and strategizing for Q4. We reflect on last year’s performance, what we’re iterating on, where we’re at in the planning process and how we’re preparing for the biggest time of the year. 00:00 Introduction 02:00 Building a Loyal Audience and Reflecting on Opportunities 07:10 The Importance of Taking Initiative and Showing Growth 13:46 Revenue Concentration in the Holiday Season 18:14 Creating Value and Exclusivity in Holiday Promotions 22:22 Product Launches and Kits for the Holiday Season 29:45 Consideration Period and Planning for Q4 33:26 Setting Revenue Targets and Understanding Marketing Channels 40:21 Flexibility and Innovation in Messaging and Offers 42:30 Inventory Management and Cash Flow Considerations 45:39 Measuring Incremental Impact of Marketing Spend 53:15 The Importance of a Well-Defined Plan and Continuous Optimization Operators Exclusive Slack: ⁠⁠⁠https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA⁠ Powered by: Motion. ⁠⁠⁠https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠ Prescient AI.⁠⁠⁠ https://www.prescientai.com/operators Richpanel.⁠⁠⁠ https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdesc Subscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9 Sign up to the 9 Operators newsletter here: https://9operators.com/

Today on the show we have Shane Rostad and we’re going deep on all things conversion rate optimization and how to run tests properly to get actionable results you can be confident about. We get into the philosophy of CRO, testing processes and the operational side, and the nuances around the do’s and don’ts when it comes to CRO testing. If you’ve got questions for Shane, we’ll get him back on the show so drop your questions below and we’ll get some of them answered next time! 00:00 Introduction and Overview 18:06 The Philosophy Behind CRO 25:38 The Limitations of CRO 27:30 Balancing Profit Optimization and Brand Reputation 29:20 Interpreting Test Results Correctly 30:44 Short-Term Wins and Long-Term Goals 31:11 The Need for Better Understanding and Practices in CRO 34:27 Minimum Test Duration and Sample Size 37:17 Caution Against Prematurely Ending Tests 39:27 Running Desktop and Mobile Tests Separately 44:38 Considering the Impact on Different Segments of Traffic 48:52 Using Additional Data Sources and User Behaviors 01:11:29 The Importance of Merchandising in CRO 01:21:19 Exploring Free Shipping Thresholds and Customer Behavior 01:24:34 The Need for Thoughtful and Intentional Testing in CRO 01:29:24 Challenges of Running a CRO Agency Operators Exclusive Slack: ⁠⁠⁠https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA⁠ Powered by: Motion.⁠⁠⁠ https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads ⁠⁠⁠Prescient AI.⁠⁠⁠ https://www.prescientai.com/operators Richpanel. ⁠⁠⁠https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdesc Haus. http://Haus.io/operators Subscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9 Sign up to the 9 Operators newsletter here: https://9operators.com/

00:00 Introduction 02:49 Updates on Personal Projects 03:44 Discussion on Sweeps and Commercial Success 07:02 Product Launch and Inventory Management 10:49 Twitter Deep Dive on Creative Diversity and Reaching New Audiences 29:16 Pivoting to Appeal to Different Demographics 35:45 Navigating the Different Stages of a Business 38:07 The Importance of Newness and Creative Diversity in Mature Businesses 50:09 The Effectiveness of Different Content Types 52:33 Evaluating the Worth of Retargeting 01:02:54 Balancing Brand Building and Direct Response Marketing Operators Exclusive Slack: ⁠⁠⁠https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA⁠ Powered by: Motion.⁠⁠⁠ https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠ Prescient AI.⁠⁠⁠ https://www.prescientai.com/operators Richpanel.⁠⁠⁠ https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdesc Subscribe to the 9 Operators Podcast here: https://www.youtube.com/@Operators9 Sign up to the 9 Operators newsletter here: https://9operators.com/

00:00 Introduction and Catch Up 02:24 Drinks Discussion 06:36 Excitement about Potential Partnership 07:36 Discussion about Work and Summer Plans 08:31 Launches and Marketing Investment 09:59 Wildcat Video and Launch Strategy 11:22 Scaling Teams and Hiring 13:20 Forecasting and Inventory 17:39 Prime Day and Advertising Strategy 19:53 Prime Day Results and Future Plans 27:08 Incrementality and Advertising Strategy 34:16 Cost Caps and Budget Management 39:12 Navigating Advertising Platforms and Bidding Strategies 45:18 The Importance of Hiring and Team Building 58:23 Creating Effective Meeting Structures 01:08:12 The Value of a Clear Onboarding Process 01:13:22 Harnessing the Power of Real-Time Data in Marketing 01:16:07 The Excitement of A/B Testing Operators Exclusive Slack: ⁠⁠⁠https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA⁠ Powered by: Motion.⁠⁠⁠ https://motionapp.com/pricing?utm_source=marketing-operators-podcast&utm_medium=paidsponsor&utm_campaign=march-2024-ad-reads⁠⁠⁠ Prescient AI. ⁠⁠⁠http://prescient-ai.io/operators Richpanel. ⁠⁠⁠https://www.richpanel.com/?utm_source=MO&utm_medium=podcast&utm_campaign=ytdesc Haus. http://Haus.io/operators Subscribe to the 9 Operators Podcast here:https://www.youtube.com/@Operators9 Sign up to the 9 Operators newsletter here: https://9operators.com/