Ep 385 Is Avoiding Conflict Quietly Hurting Your Team? (Part 1)
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Coach Bill welcomes Bill Taylor to the show. Twenty eight years of coaching, a national championship, a pile of conference titles, and coach of the year honors. And yet the topic today is the one part of leadership he says he was not very good at for most of that run: conflict.
Successful, and still bad at conflict
Ask Bill Taylor during most of his career and he would have told you he handled conflict great. He would also have told you conflict was bad and something to stamp out. Then, in his ninth of twelve years at Lipscomb, he ran into a conflict he could not solve. It kept getting worse. Some of that was on him, some was on the people involved, and some came from an administration that did not have the skills either and escalated it without meaning to.
It started with his athletes questioning the training. The same training that had made them run faster than they ever dreamed and won conference titles. His reaction was basically, why would you question that? Success, he says, can hide conflict. And a coach with positional power can easily mistake "I said stop and it went away" for a resolved conflict. If people still have feelings and problems, even unspoken, it is not resolved. It is still changing how they see you and how much they enjoy the game.
A master's degree in conflict management opened his eyes. The championships were great, he says, but that is not why we coach. If something is keeping you from being effective as a leader and a developer of people, check your ego at the door and learn the skill.
Every program needs a conflict policy
Coach Bill asks how to tell a real conflict from a parent who is just being a jerk about playing time. Bill Taylor's answer: it is a conflict either way, and the same tools apply. Learn how to handle emotion, learn communication, and you will manage it better whether or not the other person has any skills.
The idea that grabbed Coach Bill from the book is the conflict policy. Bill Taylor believes every coach and every organization should have one, at every level. Hold a meeting, explain the parent's role, and lay out exactly what happens when someone has a problem. Do it for athletes, assistants, and administration too. Without a known process, emotion builds until it pops, usually at the worst possible moment. That is how you get the parent running onto the field, or the parent who texts the coach in the middle of a game.
Handling it in the moment
Coach Bill shares a recent game where an athletic player of his was getting blown by. When he pulled her, she was visibly upset and said the other girl was just better. Conflict happens in real time, even on Thursday Night Football. So what do you do when you cannot stop and walk through a four step process?
Do the best you can in that moment, and do not meet emotion with emotion. Get it down, get it logical. If you have a plan, you can point to it: I get it, you are upset, we will work through this later like we talked about. Then follow up when emotions have cooled and you can give that player your time, energy, and attention. That follow up is what shows you care.
Why the player has to be in the room
Coach Bill's policy is that if there is a problem, the player needs to be present, outside of safety issues. Bill Taylor agrees. If the conflict is between the coach and the child, you cannot resolve it with only the parent there. You get the parent's version of what the child said, filtered by emotion, and then any solution gets relayed back with plenty lost in translation. He calls going around the person you have a conflict with a three way conflict, and it rarely solves anything.
At what age should a parent ask, "Did you talk to coach yourself?" It depends far more on maturity than age. Kids whose parents let them do hard things are more resilient and more able to walk in and talk. Even when a parent needs to be there to help, the child should be the one speaking.
Be a great question asker
Coach Bill's approach in those meetings is to ask the player questions. Is this an individual sport or a team sport? Why did I pull you out? What did I ask you to work on? Bill Taylor says that is exactly right. Nobody likes being told. When we are asked good questions and speak the answer ourselves, we own it and we are far more willing to change.
A formal policy also sends a message. Most people avoid conflict and hope it goes away. It never does. It usually grows. A policy tells everyone, we are okay with conflict, we want to address it, and we want to do it right. Handled well, dealing with conflict is a superpower.
Conflict is unmet expectations
Parents are protective, and that is their baby. Bill Taylor's advice is to communicate your motivation in every way you can: you are trying to help their child become the best person and athlete they can be. His definition of conflict is simple: expectations not being met. If a parent's expectation is a full ride and a pro career, the numbers say that expectation needs to change. If it is for you to take care of their kid and help them grow, you can show them that is exactly what you are doing. Ask them why they have their kid in sports, because their why drives their expectations.
Money has changed the conflict
Families are cashing in 401ks and taking out second mortgages for travel ball, rankings, clubs, and training. The whole family is invested now, and bigger money in college and pro sports has made the possible outcomes look shinier than ever. There is nothing wrong with spending that money, Bill Taylor says, but be clear on why. Your why sets your expectations, and your expectations decide how much conflict you will have.
Coming up in Part 2
Coach Bill brings up the coach who shuts down a player for asking about playing time instead of teaching them how to ask. Part 2 picks up right there, then puts Bill Taylor in the hot seat with real youth sports scenarios.
Coach's takeaway
Conflict is not a sign something is wrong. It is a guarantee. Build a conflict policy before the season, keep the player in the room, ask questions instead of handing down answers, and get clear on everyone's expectations before they turn into a blowup.
Learn more and get everything you need for your season at TeachHoops.com
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