ServiceNow, Microsoft & Workday Outages, Explained

The Digital Operational Resilience Act (DORA) goes into effect on January 17, 2025, and financial institutions serving the EU will need to meet an enhanced set of requirements related to risk management, network resilience, and incident reporting. While DORA is directly applicable to EU financial institutions, it prompts important discussions about resilience and ensuring digital experiences that are relevant for all IT operations teams, regardless of industry or region. Tune in to the podcast to hear The Internet Report team and special guest Bernie Clairmont, Product Solution Architect at ThousandEyes, dive deeper into DORA. As usual, we’ll also unpack recent outages from the last few weeks, examining the DDoS attacks against the Internet Archive as well as some power and cooling problems at Google Cloud. We’ll also revisit a previous Azure outage and discuss the latest global outage numbers. ———
 CHAPTERS: 00:00 Intro
01:20 DORA: What ITOps Teams Need to Know 18:38 BMO Disruption 21:16 Incident Retrospective: Azure Virtual Desktop Outage 25:00 Google Cloud Outage 27:47 Internet Archive Outage 29:35 Get in Touch  ——— For more insights, check out the link below: - Blog: Introducing Adaptive API Monitoring: https://www.thousandeyes.com/blog/introducing-adaptive-api-monitoring?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q2_internetreport_q2fy25ep1_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.  Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

While the cloud has become table stakes for businesses, what it enables companies to do remains almost limitless. From faster collaboration to powering machine learning, the cloud is the key for SMBs everywhere. But what does that look like in application? For a look into how the cloud is powering life sciences companies and how those learnings can apply to other SMBs, Ian is joined by Ethan Simmons, the managing partner of PTP, a top SMB partner of Cisco. Learn more about Cisco SMB solutions for cloud networking: https://www.cisco.com/site/us/en/solutions/small-business/networking/index.html Learn more about PTP’s offerings: https://ptp.cloud/services/

AB sits down with Matt Caulfield, VP of Identity and Duo, Cisco Security, to talk about the vision and strategy for Cisco’s identity portfolio. This insightful conversation spans various topics, including multi-factor authentication (MFA), social engineering, and the integration of artificial intelligence (AI) in identity security technologies.

In this episode, we interview Alain Lanssiers, Service Provider Technical Leader at Cisco CX who knows more protocols than anyone around here. One day he casually decides to code a new feature for a protocol that was already old back then ...

A recent Salesforce outage highlighted the limitations of status pages and the importance of considering a variety of data points when identifying the source of an outage. Tune in to hear The Internet Report team discuss what happened and why. They’ll also share insights from a recent Microsoft Outlook outage and cover the latest Internet outage trends. Listen now or use the chapters below to jump to the sections that most interest you. CHAPTERS 00:00 Intro 00:48 Salesforce Outage 10:00 Microsoft Outlook Outage 14:43 Outage Trends: By the Numbers 17:22 Get in Touch  ——— For additional insights, check out the latest Internet Report blog: https://www.thousandeyes.com/blog/internet-report-salesforce-microsoft-outage?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q1_internetreport_q1fy25ep6_podcast And for more on troubleshooting digital experiences across owned and unowned networks, watch this webinar featuring The Internet Report’s Mike Hicks: https://www.thousandeyes.com/resources/apjc-troubleshooting-digital-experiences-across-owned-unowned-networks-webinar?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q1_internetreport_q1fy25ep6_podcast    ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.  Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In this episode, Jason Marks, Gladys Kline, and their special guest Jason W. Gallo dive into the importance of balance in both personal and professional life. Jason W. Gallo shares his journey from growing up in Brooklyn to becoming a global VP at Cisco, offering insights into his career and personal experiences. Tune in to hear a candid conversation about finding purpose and growth while navigating the complexities of the tech world.

AI is everywhere. Every business is talking about it, and seemingly everyone has used it in one way or another. Are we in an AI revolution? What does it mean for the future of work, and the corresponding cybersecurity concerns that come with it? Is the toothpaste out of the tube? To answer these questions and discuss what the future holds, our host Ian is joined by Omar Zarabi, President and CEO of Port53 Technologies, a top SMB partner of Cisco. Learn more about Cisco SMB solutions for security: www.cisco.com/c/en/us/solutions/…ness/security.html Learn more about Port53’s security offerings: https://port53.com/

A recent certificate problem impacted ServiceNow, and other issues prevented users from accessing key cloud services including Microsoft 365, Azure Virtual Desktop, and Workday. Tune in to hear what happened during these incidents and a separate data center fire that caused a Reliance Jio outage for customers across multiple areas of India. Listen now or use the chapters below to jump to the sections that most interest you. CHAPTERS 00:00 Intro 00:59 ServiceNow Outage 03:20 Microsoft 365 Outage 04:36 Azure Virtual Desktop Outage 05:50 Workday Outage 09:39 Reliance Jio Outage 13:06 Outage Trends: By the Numbers 15:16 Get in Touch ——— For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-workday-outage-access-issues?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q1_internetreport_q1fy25ep5_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Tim Carnes, VP, Global Solution Engineering shares his career journey, highlights, and why being a Cisco SE is the best job ever!

AB sits down with Matt MacPherson, Chief Technology Officer, Cisco Wireless, for an informative chat about the current state of Wi-Fi and cellular convergence, the importance of seamless roaming across Wi-Fi and cellular networks, and how Wi-Fi 7 is enhancing the user experience when compared to earlier Wi-Fi standards.