Leading Through Uncertainty, Redesigning Healthcare, and Making Meaning for Teams with James Hereford

In this episode, David W. Zaas, MD, MBA, Chief Executive Officer of Duke University Health System, joins the podcast to discuss expanding access to care and bringing high-quality healthcare closer to home for patients and communities. He shares his vision for shaping the future of Duke Health, highlighting strategic growth initiatives, innovation, and the organization's commitment to meeting the evolving healthcare needs of the populations it serves.

In this episode, Baligh Yehia, MD, President of Jefferson Health and Executive Vice President of Jefferson, joins the podcast to discuss keeping patient well-being at the center of every organizational decision. He shares insights on the importance of fostering an aligned workplace culture, emphasizing how shared values, collaboration, and a unified mission help healthcare organizations deliver better outcomes for patients and communities.

In this episode, Baligh Yehia, MD, President of Jefferson Health and Executive Vice President of Jefferson, joins the podcast to discuss keeping patient well-being at the center of every organizational decision. He shares insights on the importance of fostering an aligned workplace culture, emphasizing how shared values, collaboration, and a unified mission help healthcare organizations deliver better outcomes for patients and communities.

This episode recorded live at the Becker’s 16th Annual Meeting features Tesa Anewishki, President and Chief Executive Officer, Loretto Hospital. She discusses leading a safety net hospital through an electronic health record transformation, expanding access to care amid community hospital closures, and leveraging workforce development, communication, and resourcefulness to meet growing healthcare challenges.In collaboration with Insight Global.

In this episode, Sarah Greichen, Chief Information & Innovation Officer at Sedgwick County Health Center, joins the podcast to discuss addressing staffing demands and reducing administrative burden through technology and innovation. She shares strategies for solving capacity challenges and explores opportunities to strengthen and improve healthcare delivery in rural communities.

In this episode, Dwight Raum, Executive Vice President and Chief Digital Information Officer at Rochester Regional Health, joins the podcast to discuss the rise of AI in healthcare, including its costs, benefits, and long-term potential. He shares how technology can help reduce clinician burnout and address growing supply-and-demand challenges by supporting care teams, improving efficiency, and expanding access to care.

In this episode, Dr. H. Kurtis Biggs, Orthopedic Surgeon and Founder of the Joint Replacement Institute in Florida, joins the podcast to discuss how AI-powered chatbots can improve efficiency and streamline patient communication. He also shares his perspective on the fee-for-service model, strategies for delivering high-value orthopedic care, and efforts to limit opioid prescriptions while supporting safe and effective pain management.

In this episode, Carmela Rocchetti, MD, Director of Human Dimension and Assistant Professor of Internal Medicine at the Hackensack Meridian School of Medicine, joins the podcast to discuss an innovative educational program designed to bring the social determinants of health to life for future healthcare professionals. She shares how teaching the human element of care helps clinicians better understand patients’ experiences, build trust, and foster stronger relationships that lead to more compassionate and effective healthcare.

In this episode, Renée Jensen, FACHE, CEO of Snoqualmie Valley Health, joins the podcast to discuss keeping community health at the forefront of healthcare strategy. She shares her perspective on moving beyond traditional “sick care” to support overall wellness and prevention, while also highlighting key growth initiatives that are helping expand services and strengthen the organization’s impact within the community.

In this episode, Crystal Broj, CPDHTS, Enterprise Chief Digital Transformation Officer, Medical University of South Carolina, discusses how MUSC is using AI, automation, and digital tools to improve patient access, streamline operations, and reduce workforce burden. She shares lessons from scaling voice AI across the enterprise, the importance of workflow redesign and governance, and her vision for a future where AI agents work seamlessly alongside healthcare teams.