140 Creating an A+ Onboarding Experience for Potential Clients Using the Customer Journey
On this week’s episode, Hannah and Morgan chat about the “selection” part of the customer journey, AKA from the moment a potential client reaches out until you see them for their first session. They cover the systems to revisit, how you can make this process A++ for clients, and things to think through depending on how your onboarding process is structured!
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